Service Support Team Leader

• Lead, engage, develop, retain, and drive sales, service, and welfare performance for a small international team
• Invest time in new colleagues – building confidence and equipping them to succeed whilst monitoring and driving performance of any more experienced team members
• Train and equip your team to pro-actively inform and communicate with guests in a digital way
• Oversee the support of our international guests in more complex, sensitive, or emergency situations
• Be regularly on the frontline leading by example – be it coaching, closing sales, or resolving escalating problems on the spot
• Be constantly aware of team performance vs. target and support and performance manage those under target if required
• Support your wider destination in general including the back-office team and may also support the airport operation as and when required

• A consistently happy colleague and great team player
• A true people person - confident to drive high performance and manage both the good and the bad
• Emotionally intelligent and able to deal with potentially sensitive and distressing situations
• Comfortable to analyse data to develop sales, service and welfare action plans to exceed set targets and expectations
• Willing to quickly get to grips with the demands of the job, the technology needed to do it and the ability to remain calm in a high-profile welfare situation and / or crisis
• Fully conversational in English, be a driver
• Extra languages will be helpful

Extra languages will be helpful

• A Company iPad & uniform are of course standard
• 16 days of holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• We offer permanent contracts and you can level up your career with growth opportunities tailored to your unique skills and expertise