Service Support Specialist

• Field incoming service requests directly from our customers via phone and e-mail, adding all relevant and critical data into our CRM for advanced tracking and processing
• Coordinate and assign all service-related tickets and tasks, meeting all KPI requirements
• Collaborate and liaise with other departments to ensure timely resolution of service tickets
• Coordinate field service work and service order creation with both internal and external stakeholders, maintaining excellent communication throughout
• Ensure that a high level of customer satisfaction and support is maintained at all times

• Fluent in both German and English
• Excellent interpersonal communication skills with the ability to work amongst a team
• Good organizational and planning skills with the strong ability to multi-task
• A strong work ethic and a willingness to learn in a small team-based environment
• Proven track record demonstrating accuracy in data entry and processing
• Ability to follow written and verbal instructions with high attention to detail
• Great self-motivation, with exceptional time management skills along with the ability to properly prioritize tasks
• Basic computer skills (e-mail, spreadsheets) required
• Able to obtain a Passport and eligible to travel to the United States - will be required to travel to U.S for training

Working knowledge of CRM is desirable