Service Support Specialist II Job at 360 Resourcing Solutions (Salford)

Service Support Specialist II

The Service Support Specialist II is a mid-level professional responsible for ad...

Location

United Kingdom , Salford

Salary:

27000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Expertise in multiple areas of IT (e.g., basic networking, server infrastructure, cloud productivity platforms)
Strong understanding of IT Service Management (ITSM) processes
Exceptional incident management and communication skills
Proficient in scripting (e.g., PowerShell) for automating desktop support tasks and diagnostics
Training, academic coursework on computer hardware, operating systems, and computer network functionality
Microsoft Certified: Modern Desktop Administrator Associate, or equivalent is highly desired
2-4 years of IT support experience, with service desk/desktop support (required)
High School Diploma/GED required
Associate degree in IT/related field (preferred)

Job Responsibility

Lead incident coordination for major or widespread service disruptions
Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform)
Own and resolve Tier 3 incidents that require specialized knowledge in areas such as virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis
Serve as the SME for hardware lifecycle management, defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance
Manage and tune proactive monitoring alerts for major IT solutions
Lead the initial triage and communication during high-severity incidents, ensuring timely stakeholder updates
Lead Problem Management efforts for recurring issues, performing root cause analysis (RCA), recommending permanent fixes, and driving implementation of corrective actions across technical teams

What we offer

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Life Assurance
Salary Sacrifice Schemes
Various discounts and other incentives

Fulltime

Service Support Specialist II

The Service Support Specialist II is a mid-level professional responsible for ad...

Location

United Kingdom , Salford

Salary:

27000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Expertise in multiple areas of IT (e.g., basic networking, server infrastructure, cloud productivity platforms)
Strong understanding of IT Service Management (ITSM) processes
Exceptional incident management and communication skills
Proficient in scripting (e.g., PowerShell) for automating desktop support tasks and diagnostics
Training, academic coursework on computer hardware, operating systems, and computer network functionality
2-4 years of IT support experience, with service desk/desktop support (required)
High School Diploma/GED required
Associate degree in IT/related field (preferred)

Job Responsibility

Lead incident coordination for major or widespread service disruptions
Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform)
Own and resolve Tier 3 incidents that require specialized knowledge in areas such as virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis
Serve as the SME for hardware lifecycle management, defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance
Manage and tune proactive monitoring alerts for major IT solutions
Lead the initial triage and communication during high-severity incidents, ensuring timely stakeholder updates
Lead Problem Management efforts for recurring issues, performing root cause analysis (RCA), recommending permanent fixes, and driving implementation of corrective actions across technical teams

What we offer

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Life Assurance
Salary Sacrifice Schemes
Various discounts and other incentives

Fulltime

Technical Support Specialist II, IT Service Desk

Looking for a Technical Support Specialist II for a 6-month contract to manage a...

Location

Canada , Toronto, Ontario

Salary:

50000.00 CAD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Post-secondary diploma in Computer Science, Information Technology, or related field
or equivalent work experience
3+ years of technical support experience
Advanced troubleshooting and problem-solving skills
Strong knowledge of IT infrastructure and security protocols
Experience with system and network administration
Proven track record of handling complex technical issues
Excellent project management and documentation abilities
Strong communication and leadership skills
Relevant technical certifications preferred

Job Responsibility

Resolve complex software, hardware, and network issues
Handle escalations from Tier 1 support
Provide expert-level troubleshooting and problem resolution
Manage critical user support requests
Support advanced system configurations and deployments
Assist in maintaining core IT infrastructure
Support network systems and security protocols
Manage system updates and patches
Monitor infrastructure performance and stability
Implement technical improvements and optimizations

What we offer

Free parking on-site
Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
Access to on-site fitness center and fitness classes
Access to Linkedin Learning for continuous skill growth
Mentorship and professional development opportunities
A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling

Fulltime

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...

Location

United States , Kennewick

Salary:

Not provided

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
2+ years of experience in a help desk, technical support, or IT support role
Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
Experience using IT service management (ITSM) and ticketing systems
Familiarity with remote support tools and techniques
Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
Customer-focused mindset with a demonstrated ability to build positive working relationships

Job Responsibility

Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
Diagnose and resolve hardware and software issues
escalate to senior IT staff or vendors when appropriate
Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
Collaborate with vendors and third-party providers to resolve issues and support system enhancements
Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
Provide professional, user-friendly communication and training to support end-user adoption of technology solutions

What we offer

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off
Professional development opportunities, including training and certifications
A collaborative and supportive work environment focused on operational excellence

Fulltime

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...

Location

United States , Sparks

Salary:

Not provided

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
2+ years of experience in a help desk, technical support, or IT support role
Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
Experience using IT service management (ITSM) and ticketing systems
Familiarity with remote support tools and techniques
Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
Customer-focused mindset with a demonstrated ability to build positive working relationships

Job Responsibility

Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
Diagnose and resolve hardware and software issues
escalate to senior IT staff or vendors when appropriate
Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
Collaborate with vendors and third-party providers to resolve issues and support system enhancements
Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
Provide professional, user-friendly communication and training to support end-user adoption of technology solutions

What we offer

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off
Professional development opportunities, including training and certifications
Collaborative and supportive work environment

Fulltime

Customer Service Specialist II

The Customer Service & Operations Specialist will be responsible for consistentl...

Location

United States , Indianapolis

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Previous experience working in a fast-paced billing and customer-oriented role required
Ability to work in ambiguous situations when facing circumstances that are unstructured and require original approaches required
Must be comfortable in participative problem-solving environments and have high ethical standards
Demonstrated skills required: organizational, analytical, planning, prioritization, time management, professionalism, problem-solving, decision-making, flexibility, adaptability, active listening, excellent verbal and written communication and good judgement
Must be deadline-oriented, self-motivated, prioritize multiple tasks to meet deadlines, take initiative, and display a sense of urgency
Considerable experience with billing systems, reporting, and PCI compliance with multiple funding methods required
Proficiency in Microsoft Office Suite – Outlook, Word, and Excel required
Intermediate knowledge of Salesforce required
Embodies the following values: serve, perform, influence, respect, innovate, team

Job Responsibility

Audit contracts and customer agreements for accuracy and compliance
Simultaneously manage inbound and outbound customer phone and email inquiries
Receive, review and process inquiries in a timely, accurate and professional manner
Always maintain a professional and courteous attitude
Review and maintain accuracy of customer accounts and sales opportunities in SalesForce
Ability to create custom reports in SalesForce as requested
Support and clearly communicate with internal operations and sales team
Efficiently navigate though all systems including SalesForce, Five9, D365 and JDE
Access information from supplier catalogs and websites
Resolve and communicate customer billing inquiries between field reps and management

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement

Fulltime

Customer Service Specialist II

The Customer Service & Operations Specialist will be responsible for consistentl...

Location

United States , Indianapolis

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Previous experience working in a fast-paced billing and customer-oriented role required
Ability to work in ambiguous situations when facing circumstances that are unstructured and require original approaches required
Must be comfortable in participative problem-solving environments and have high ethical standards
Demonstrated skills required: organizational, analytical, planning, prioritization, time management, professionalism, problem-solving, decision-making, flexibility, adaptability, active listening, excellent verbal and written communication and good judgement
Must be deadline-oriented, self-motivated, prioritize multiple tasks to meet deadlines, take initiative, and display a sense of urgency
Considerable experience with billing systems, reporting, and PCI compliance with multiple funding methods required
Proficiency in Microsoft Office Suite – Outlook, Word, and Excel required
Intermediate knowledge of Salesforce required

Job Responsibility

Audit contracts and customer agreements for accuracy and compliance
Simultaneously manage inbound and outbound customer phone and email inquiries
Receive, review and process inquiries in a timely, accurate and professional manner
Always maintain a professional and courteous attitude
Review and maintain accuracy of customer accounts and sales opportunities in SalesForce
Ability to create custom reports in SalesForce as requested
Support and clearly communicate with internal operations and sales team
Efficiently navigate though all systems including SalesForce, Five9, D365 and JDE
Access information from supplier catalogs and websites
Resolve and communicate customer billing inquiries between field reps and management

Fulltime

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...

Location

United States , Chandler

Salary:

Not provided

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
2+ years of experience in a help desk, technical support, or IT support role
Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
Experience using IT service management (ITSM) and ticketing systems
Familiarity with remote support tools and techniques
Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
Customer-focused mindset with a demonstrated ability to build positive working relationships

Job Responsibility

Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
Diagnose and resolve hardware and software issues
escalate to senior IT staff or vendors when appropriate
Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
Collaborate with vendors and third-party providers to resolve issues and support system enhancements
Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
Provide professional, user-friendly communication and training to support end-user adoption of technology solutions

What we offer

Competitive compensation and benefits package
Professional development opportunities, including training and certifications
A collaborative and supportive work environment focused on operational excellence

Fulltime

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