Service Support Specialist II Job at 360 Resourcing Solutions (Salford)

Technical Support Specialist II

PagerDuty is looking for Technical Support professionals with 2 to 5 years of ex...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Know basic concepts of REST API, ideally having worked with Postman
Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
Understanding of authentication and security processes
Knowledge of enterprise communication implementations (slack, ms teams, etc)
Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email
Hands-on product technical support experience with Enterprise Software and SaaS solutions
All communications internally and to our customers are in English. Proficient command of spoken and written English is required
with 2 to 5 years of experience in the above mentioned functions

Job Responsibility

Provide excellent customer service and product support to PagerDuty customers
Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
Identify the root cause, understand customers' needs, and set expectations accordingly
Escalate issues that require involvement from Support Engineers, Product Engineers, paor Subject Matter Experts
Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.)
Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement
Lead tickets from high-priority customers on an on-call basis
Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Specialist II

The position involves assisting the Business Technology (BT) support teams with ...

Location

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments
Experience with Slack, Artifactory, Dynatrace, DataDog, Grafana, Kibana, Inteliu, Optimizely and SmartSheet
Minimum of five years customer service experience in Computer Technology
Must possess excellent communication (written and verbal), organizational, and problem solving skills
Must effectively interact with several different personalities and levels of management
Must be self-motivated, resourceful, reliable, and trustworthy
Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Must have experience with supporting, installing, and configuring Order Entry applications
Must be able to use remote support tools to be able to troubleshoot remote computer devices
Must be available for after hour support and weekend on-call support as needed

Job Responsibility

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
Contribute to the development of policies and procedures
Ensuring software license compliance with all installed software
Responsible for imaging workstations using the standard images
Maintains and adheres to current system security policy
Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required
Account administration and support for Order Entry applications

Fulltime

Property Administrative Specialist II

Property Administrative Specialist II position at The Ritz-Carlton Aruba, respon...

Location

Aruba

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Enter and retrieve information contained in computer databases using keyboard, mouse, or trackball
Update records, files, reservations
Answer inquiries from guests
Transmit information or documents using computer, mail, or facsimile machine
Operate standard office equipment
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
Handle incoming and outgoing mail
Create and maintain computer- and paper-based filing systems
Compile, copy, sort, and file records
Enter and locate work-related information using computers and/or point of sale systems

Job Responsibility

Deliver 'Gold Standards' of The Ritz-Carlton graciously and thoughtfully every day
Learn and exemplify Employee Promise, Credo and Service Values
Ensure excellence in the care and comfort of guests
Create experiences so exceptional that long after a guest stays, the experience stays with them

What we offer

Equal opportunity employment
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Becoming the best version of you

Fulltime

New

Help Desk Tier II Support

We are looking for a Help Desk Tier II Support specialist to support our client ...

Location

United States , Sandy

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience in help desk, desktop support, or service desk environments with responsibility for Tier II issue resolution
College degree or diploma in information technology, computer systems, or a related technical discipline
Industry certification such as CCNA or a comparable technical credential relevant to support and infrastructure troubleshooting
Demonstrated ability to troubleshoot Windows systems, service desk tickets, and user-facing technical problems with minimal supervision
Working knowledge of network troubleshooting concepts, including end-to-end connectivity analysis and coordination with infrastructure teams
Familiarity with VMware and basic server support, including permissions, access issues, and general environment awareness
Strong written and verbal communication skills with the ability to create thorough support documentation and close tickets effectively
Valid passport and availability to travel within the United States and internationally on short notice

Job Responsibility

Investigate escalated support requests in depth, complete meaningful troubleshooting, and document all findings and actions before involving higher-tier technical teams
Diagnose connectivity problems across user devices, shared resources, and network paths, collaborating with infrastructure specialists to isolate root causes and restore service
Support incidents connected to VMware-based environments by identifying common virtualization issues and assisting with resolution of access, performance, and system availability concerns
Provide hands-on assistance with Windows desktop support, service desk requests, account access matters, and routine server-related issues affecting end users
Step in to manage Tier I workload during busy periods, helping maintain service levels while ensuring tickets continue to move toward resolution
Maintain accurate ticket notes, resolution details, and follow-up communication so cases are clearly tracked and efficiently handed off when necessary
Work through both Tier I and Tier II incidents with a focus on ownership, timely closure, and a positive support experience for internal customers
Travel on short notice when required to support business operations at domestic and international locations

What we offer

medical coverage
vision coverage
dental coverage
life and disability insurance
enrollment in company 401(k) plan