Service Support Representative Job at TUI

New

Customer Service Support Representative

In this role you will be a critical resource and support for a high-impact sales...

Location

United States , Tonawanda

Salary:

20.00 - 22.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated ability to build and maintain strong, collaborative relationships with customers and colleagues
Committed to personal growth and actively contributing to a supportive, positive workplace culture
Exceptional verbal and written communication skills, with a clear and professional style
New York State Drivers License required
Ability to lift up to 50 lbs
Proficient in Microsoft Office applications, including Outlook, Word, and Excel

Job Responsibility

Serve as the primary point of contact for customer inquiries, including answering calls, assisting walk-in customers, and processing fax and e-business orders with accurate pricing and product availability
Act as a liaison between customers, the factory, and the sales team to ensure timely communication and resolution of requests
Develop and maintain product knowledge to effectively address customer questions and promote services such as free delivery and custom solutions
Coordinate inventory availability across the factory and three local WNY offices, ensuring prompt responses to all inquiries within the company’s 4-hour service commitment
Manage inventory including restocking products, coordinating deliveries, and maintaining organized storage areas that reflect brand standards
Build strong customer relationships by providing consistent support, identifying new product or service opportunities, and assisting with special requests
Collaborate with sales, operations, and inside staff to deliver seamless service, promote value-added offerings, and uphold a culture of zero customer disappointments
Serve as very occasional backup to small deliveries driver and light warehouse work

What we offer

comprehensive total benefits package
medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Service and Support Representative (Technical)

As Service Support Representative (Technical) your role will coordinate excellen...

Location

United Kingdom , Dundee

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

IT qualification
knowledgeable on IP telecoms and data networks
positive experience within a customer service/helpdesk environment
positive, effective and clear communicator
sense of strong team participation
real determination to deliver prompt customer support resolution
comfortable within a fast-paced environment
analytical and methodical
calm and approachable manner

Job Responsibility

Coordinate excellent customer service coordinating the prompt resolution of customer support requests, incidents or tickets
Support a Remote and first fix culture
Escalate tickets when appropriate to the next level of technical support
Log calls, keep customers fully informed, maintain service desk data and customer portals
Undertake remote system fault finding and analysis
Manage routine software updates and roll-outs
Participate in training sessions and share knowledge with team members via maintenance and updating of the knowledge base
Support own and team learning by identifying need for creating and implementing technical documentation and user guides
Take share of customer calls and emails on a rotational shift pattern between 07:00 and 19:00 Monday - Friday
Be available for one in four 'on call' week

What we offer

Opportunity for development
Defined Contribution Company Pension Scheme
32 days paid holiday

Fulltime

Service and Support Representative

As Service and Support Representative you will provide first-line telephone, ema...

Location

United Kingdom , Dundee

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong attention to detail and able to multi-task
Team player
Able to work in a busy, fast-paced environment
Excellent interpersonal and communication skills
Experience using Microsoft office tools

Job Responsibility

Provide first-line support by telephone or email to external and internal customers
Provide administrative support to Engineers and other colleagues
Log incoming and outgoing calls or correspondence
Input data onto systems in a diligent and conscientious manner
Regularly provide updates to clients
Liaise with suppliers to source required service items
Update client portals
Ensure that service works are completed within the expected SLAs
Offer general advice, points of contact and guidance on all services
Manage incidents from initial fault to resolution

What we offer

A collaborative and agile working environment with high levels of autonomy
A competitive salary
Defined contribution company pension scheme
32 days paid holiday

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Customer Service, Sales Support Representative

We're looking for a Customer Service, Sales Support Representative who thrives o...

Location

United States , Omaha

Salary:

22.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Phone Confidence: comfortable handling high call volumes and resolving customer concerns
Email Excellence: write clear, professional responses without relying on templates
Team Spirit: work well with others and contribute to a positive, collaborative environment
Speed & Accuracy: type 50+ WPM and manage multiple tasks without missing the details
Tech Savvy: proficient in Microsoft Outlook, Teams, and CRM systems
Analytical Mindset: perform basic math and use Excel to interpret data and create simple graphs

Job Responsibility

Be the Voice of the Company: Answer customer calls (200+ per month) with professionalism and empathy
Own the Inbox: Respond to email inquiries, prepare quotes, and provide order updates with clarity and care
Solve Problems: Troubleshoot issues, manage returns, and handle escalations with a calm, solution-focused mindset
Collaborate Across Teams: Work closely with Sales, Shipping, Accounting, and Materials to ensure smooth order processing
Keep It Organized: Maintain accurate records in our CRM system and manage key account orders from start to finish
Live Our Values: Uphold our commitment to Caring, Adding Value, and Teamwork in every interaction

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Client Service Representative I - Lab Support

The Client Service Representative I collaborates with physician offices, patient...

Location

United States , Lewes

Salary:

16.75 - 25.96 USD / Hour

beebe healthcare

Expiration Date

Until further notice

Requirements

1+ year previous experience in a contact center/call center, medical coding, or laboratory is preferred along with a High School Diploma or GED equivalent required
Clear Communication Skills Both Written and Verbal
Knowledge Of Basic Computer Programs
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Has Skills to Provides Customer Service to Patients, Team Members and Visitors
High school graduate or equivalent

Job Responsibility

Act a liaison between Beebe Healthcare Laboratories, patients, physician offices, and internal customers
Resolve routine customer requests with questions or services via inbound, outbound calls, or the Internet
Speak with patients and internal customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm patient and internal customer requirements and understand the solution
Provide additional education and information as needed to patients, physician offices, and internal customers
Utilize the Epic EMR modules to document customer interactions and to research information required to answer questions from patients, physician offices, and internal customers
Notify clients of test results in a timely and accurate manner documenting notifications via Epic Beaker
Perform requisition entry functions for test requests received from external facilities
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for entering or editing participating submitters, requisition follow-up tasks, courier dispatches, outreach supply orders, and laboratory charge review functions

Fulltime

Service and sales support representative

The purpose of this role is to maintain and repair all vending, fountain, coffee...

Location

United States , Valentine

Salary:

24.00 USD / Hour

LinPepCo

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
A valid "Class A" commercial driver's license and the ability to operate in Interstate commerce
Must be at least 21 years of age
Mechanical and refrigeration trade school training preferred
Diagnostic/troubleshooting experience preferred
Knowledge of machines and tools, including their designs, uses, repair and maintenance
Basic electrical knowledge
Basic knowledge of tablets
Effective oral and written communication skills
Ability to & experience in moving large pieces of equipment with mechanical aides

Job Responsibility

Diagnose and repair vending, fountain, coffee, ice and refrigeration equipment
Install, remove and relocate vending, fountain and all other dispensing equipment
Account for product and cash from vending machines
Reman and/or prepare equipment for installation
Perform daily handheld close out procedures
Ensure vehicle has appropriate levels of parts inventory and restock as needed
Transport product and equipment to and from special events
Perform daily vehicle inspections
Must be available to work weekends and on-call when assigned
Function in a relief role for the Delivery Customer Representatives to support vacations and illnesses

What we offer

Excellent Benefits Package

Fulltime

Service and Sales Support Representative

The purpose of this role is to maintain and repair all vending, fountain, coffee...

Location

United States , Valentine

Salary:

24.00 USD / Hour

LinPepCo

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
A valid "Class A" commercial driver's license and the ability to operate in Interstate commerce
Must be at least 21 years of age
Mechanical and refrigeration trade school training preferred
Diagnostic/troubleshooting experience preferred
Knowledge of machines and tools, including their designs, uses, repair and maintenance
Basic electrical knowledge
Basic knowledge of tablets
Effective oral and written communication skills
Ability to & experience in moving large pieces of equipment with mechanical aides

Job Responsibility

Diagnose and repair vending, fountain, coffee, ice and refrigeration equipment
Install, remove and relocate vending, fountain and all other dispensing equipment
Account for product and cash from vending machines
Reman and/or prepare equipment for installation
Perform daily handheld close out procedures
Ensure vehicle has appropriate levels of parts inventory and restock as needed
Transport product and equipment to and from special events
Perform daily vehicle inspections
Must be available to work weekends and on-call when assigned
Function in a relief role for the Delivery Customer Representatives to support vacations and illnesses

What we offer

Excellent Benefits Package

Fulltime

Select Country

Service Support Representative

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?