CrawlJobs Logo
Helping Hand Logo Helping Hand · Office Administration

Service Support Officer

Australia, Salisbury South · Job Posted January 16, 2026
Apply Position
Job Link Share

Job Description

Services Support Officers coordinate staff rosters and schedules to support the delivery of Home Care services. Working as a Service Support Officer for Helping Hand means joining a diverse and inclusive team of Home Care professionals. We are looking for people who are passionate about supporting the health and wellbeing of older people living independently in their home. The Service Support Officer reports directly to the Rostering Team Leader. This is an opportunity to nurture your administrative and communication skills; develop meaningful relationships with clients and staff and be part of a workplace culture based on the values of excellence, respect, compassion, and community.

Job Responsibility

  • Coordinate staff rosters and schedules to ensure continuity of services to clients
  • Identify areas of improvement
  • Provide excellent customer service to internal and external stakeholders

Requirements

  • No formal qualifications required
  • Experience in administrative roles and coordinating staff rosters
  • Data entry/database/information systems experience using the Microsoft Office suite

What we offer

  • Increase your take home pay by salary packaging a maximum of $15,899 tax free each year
  • Meal Entertainment and Holiday Accommodation Card provides you with an additional $2,650 tax free per year
  • Flexible rostering to work when it suits you
  • 17.5% annual leave loading
  • Discounted Private Health insurance
  • Access to ongoing training and development opportunities, including the Helping Hand Dementia Scholarship
  • Supportive and friendly working environment
  • Access to an employee assistance program
Helping Hand - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Support Officer

8 matching positions

New

Service Charge Officer (Service Charge & Rent Officer)

Fulltime: 37hrs per week. Proposed Interview Date: TBC. This position is hybrid ...
Location
Location
United Kingdom , Long Stratton, Norwich, Norfolk
Salary
Salary:
41000.00 GBP / Year
saffronhousing.co.uk Logo
Saffron Housing Trust
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree level or equivalent relevant professional qualification or qualified by experience
  • Evidence of continued professional development
  • Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar
  • Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing
  • Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate)
  • Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents
  • Understanding of welfare benefits
  • Experience in operational management in a customer facing team
  • A track record of customer excellence and performance against KPI's
  • Experience of change management and supporting changes in software and systems
Job Responsibility
Job Responsibility
  • Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents
  • Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs
  • Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation
  • Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements
  • Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner
What we offer
What we offer
  • Covers the membership fee of one professional body relevant to your job role
  • excellent opportunities for training & courses
  • Generous holiday entitlement
  • Holiday Trading
  • Volunteer and study days
  • Enhanced Family Leave
  • Access to our Employee Assistance Program
  • trained Mental Health First Aiders and wellbeing check-ins
  • Aviva Pension Scheme
  • Life Assurance cover
  • Fulltime
Read More
Arrow Right

Assistant Client Support Officer, Customer Service

The Assistant Client Support Officer role at NTT DATA is an entry-level position...
Location
Location
Malaysia , Cyberjaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in Cantonese (to support Hong Kong-based clients)
  • Willingness to work in a 24/7 shift structure based on a defined roster
  • Strong English verbal and written communication skills
  • Demonstrates ability and integrity to interact with a variety of stakeholders and ensure excellent client service
  • Good attention to detail and client-focused mindset
  • Ability to work independently and escalate issues appropriately
  • Minimum qualification: high school certificate (SPM or equivalent)
  • Fresh graduates are encouraged to apply
  • open to consider any background (advantage for IT/ Computer Science/ Engineering courses but not mandatory)
Job Responsibility
Job Responsibility
  • Provides technical administrative support service to the Managed Services Client Service Desk team
  • Provides entry level technical administrative tasks as required by the team
  • May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
  • Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
  • Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
  • Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
  • Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
  • Fulltime
Read More
Arrow Right

Assistant Client Support Officer, Managed Services Client Service Desk

The Managed Services Client Service Desk Administrator is an administrative role...
Location
Location
Malaysia , Cyberjaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Certification or diploma or equivalent
  • Basic to moderate level years of experience
  • Basic to moderate level experience level in the Technology Industry and Call Centre environment
  • Ambitious self-starter with the ability to work under general direction
  • Ability to use sound judgment to escalate an issue to a higher level
  • Displays a methodical in approach to ticket resolution
  • Demonstrates ability to interact with a variety of stakeholders
  • Demonstrates required integrity to ensure excellent client service and retention
  • Good attention to detail and client focused
  • Strong and effective verbal and written communication skills
Job Responsibility
Job Responsibility
  • Provides an administrative support service to the Managed Services Client Service Desk team
  • Provides entry level administrative tasks as required by the team
  • Ensure the correct escalation procedure is followed on all critical calls and requests
  • May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
  • Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization
  • Ensures all relevant documents related to the tickets / requests are maintained, including the client's information
  • Performs any other related task as required
  • Fulltime
Read More
Arrow Right

Payroll Officer / Accounts Officer / Office Support

We are seeking a highly adaptable Payroll Officer / Accounts Officer / Office Su...
Location
Location
Australia , Sydney
Salary
Salary:
110000.00 - 120000.00 AUD / Year
welovesalt.com Logo
Salt
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in payroll and/or accounts administration (end-to-end payroll experience preferred)
  • Strong understanding of Australian payroll requirements (awards, superannuation, PAYG)
  • Previous experience in a project, construction, engineering, or rail environment highly regarded
  • Comfortable working in a fast-paced, start-up or evolving environment
  • Strong problem-solving skills with a flexible, can-do attitude
  • High level of attention to detail and organisational skills
  • Confident communicator with the ability to work across multiple stakeholders
  • Proficiency in MS Office and payroll/accounting systems
Job Responsibility
Job Responsibility
  • End-to-end payroll processing, including data entry, timesheets, allowances, and variations
  • Support accounts payable/receivable, invoicing, reconciliations, and expense processing
  • Assist with project start-up administration, including systems, procedures, and record keeping
  • Provide general office and administrative support to the project team
  • Liaise with internal teams, contractors, and external service providers
  • Identify issues, troubleshoot problems, and help establish efficient processes
  • Support ad-hoc tasks as the project evolves
What we offer
What we offer
  • Opportunity to join a stable growth company and start on project from Day one
  • Varied role with exposure across payroll, finance, and project operations
  • Supportive and collaborative team environment
  • Competitive salary based on experience
  • Fulltime
Read More
Arrow Right

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
  • Excellent communication skills (written & verbal)
  • Sound knowledge of ITIL framework and practices
  • Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Categorize and record reported queries and provide solutions
  • Monitor issues from start till resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement
Job Responsibility
Job Responsibility
  • Handling calls, Emails, Chats, incidents, and events on the tickets
  • Log details of all incidents
  • Alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL, the company’s quality management system
  • Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Follow up with customers to identify areas of improvement
  • Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities
  • Fulltime
Read More
Arrow Right

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
  • Excellent communication skills (written & verbal)
  • Knowledge of the ITIL framework and practices
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to the appropriate technical teams
  • Categorize and record reported queries and provide solutions
  • Monitor issues from the start till resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
  • Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.
Job Responsibility
Job Responsibility
  • Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
  • Log details of all incidents: alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use the supplied checklists and ensure that the problems highlighted are followed up on
  • Maintain procedures that are compliant with ITIL, the company’s quality management system
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
  • Handling checks and reports that should be sent to clients
  • Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
  • Ensure that the incident management documentation process is being performed at a high level of quality
  • Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow
What we offer
What we offer
  • Inclusive and respectful work environment
  • Open to people with disabilities.
  • Fulltime
Read More
Arrow Right

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Total Experience Expected: 1-2 years
  • Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
  • Excellent communication skills in French and English (written & verbal)
  • Knowledge of the ITIL framework and practices
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Monitor issues from start till resolution
  • Escalate unresolved problems to higher level of support
  • Ability to work under pressure and manage tight deadlines
  • Experience in handling international (European & US, and Asia Pacific Geographics) clients
Job Responsibility
Job Responsibility
  • Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
  • Assist users with hardware, application, and software problems via phone, self-service, email, and chat
  • Categorize and record reported queries and provide solutions
  • Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
  • Log details of all incidents: alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use the supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL and company's quality management system
  • Escalate tickets to L2 and L3 as appropriate and follow up for resolution
  • Tracking and documenting any changes made to the KB article and creating KB articles
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities
  • Fulltime
Read More
Arrow Right

Customer Service Caseworker / Service Recovery Complaints Officer

A fantastic opportunity for a proactive customer service professional with stron...
Location
Location
United Kingdom , West London (W5)
Salary
Salary:
31397.00 - 38007.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • GCSEs (or equivalent) including Maths and English
  • Previous experience in customer service, and must have social housing or property management experience
  • Understanding of policies, repair obligations and safeguarding processes
  • Strong analytical ability with a proactive approach to resolving issues
  • Excellent verbal and written communication with strong interpersonal skills
  • High level of accuracy when managing case records and documentation
  • Ability to remain calm, assertive and professional in challenging situations
  • Experience with Microsoft Office, Outlook, Excel, Word and CRM systems
Job Responsibility
Job Responsibility
  • Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities
  • Case Triage: Apply service recovery principles to prioritise and manage cases effectively
  • Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions
  • First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction
  • Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns
  • Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements
  • Case Management Systems: Maintain accurate records using CRM systems including Dynamics
  • Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required
  • Continuous Improvement: Record lessons learned to support service improvements and best practice
  • Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up
What we offer
What we offer
  • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service
  • Up to 8% contributory pension scheme
  • Flexible working arrangements
  • Annual health and lifestyle allowance of up to £300
  • Fulltime
Read More
Arrow Right