Service Support Officer Job at Helping Hand (Salisbury South)

Office Services Associate

We are looking for a detail-oriented Office Services Associate to join our team ...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
At least 1 year of office services experience, preferably in a corporate, legal, or banking environment
Strong customer service skills with the ability to build and maintain effective relationships
Familiarity with general back-office procedures and a proactive approach to meeting client needs
Excellent organizational skills and attention to detail to manage multiple tasks effectively
Ability to handle sensitive and confidential information with discretion
Must be a team player with strong communication skills and the ability to work with diverse groups
Capable of working in a fast-paced environment while maintaining a positive and self-motivated attitude

Job Responsibility

Perform daily office tasks such as managing reprographics, mail services, and document intake processes
Maintain conference rooms and ensure they are tidy and well-stocked with necessary supplies
Operate and troubleshoot office equipment, including copiers and printers, ensuring minimal downtime
Load and replenish paper, toner, and other materials in office machines as needed
Prioritize tasks effectively to meet deadlines and ensure timely completion of assigned projects
Communicate with supervisors and clients regarding job details, deadlines, or any issues that arise
Perform quality checks on completed work to ensure accuracy and compliance with company standards
Maintain organized logs and records of completed tasks and office activities
Lift and handle materials weighing up to 50 lbs. as part of daily responsibilities
Support additional office functions, including reception and hospitality services, as required

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in the company 401(k) plan
Access to free online training

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 1-2 years
Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
Excellent communication skills in French and English (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Monitor issues from start till resolution
Escalate unresolved problems to higher level of support
Ability to work under pressure and manage tight deadlines
Experience in handling international (European & US, and Asia Pacific Geographics) clients

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat
Categorize and record reported queries and provide solutions
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL and company's quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for resolution
Tracking and documenting any changes made to the KB article and creating KB articles

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Office Services Associate

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Utilize appropriate logs to track all office services tasks and activities
Verify job tickets are accurately completed before beginning assignments
Carry out office services duties, primarily focused on reprographics, mail, and intake operations, following established protocols
Adhere to procedures to prioritize and execute tasks in the correct sequence
Maintain clear communication with supervisors or clients regarding job progress or deadline issues
Ensure all tasks are completed within contracted deadlines, including the delivery of finished work
Perform basic troubleshooting of equipment issues and escalate when required
Frequently lift and move up to 50 pounds as part of regular job requirements
Manage and organize daily workflow to meet priorities efficiently
Conduct quality control checks on personal output and team work

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Business Support Officer

As a Microsoft Office expert, your role will be to leverage the full suite of Of...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree or a relevant equivalent
entry level to 3 years relevant experience
Experience with Microsoft Office tools
Dutch & French (required), English desirable

Job Responsibility

Providing excellent customer service and support
Working across fields such as business support and KYC analysis
Solving problems and optimising processes
Creating a customer-first experience

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events

Fulltime

L1 Service & Support Engineer

Your Next Opportunity Campbell Property Group (CPG) – one of Australia’s most re...

Location

Australia , Norwest; Loganholme

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience)
Previous experience (1-2 years) in a L1 service and support role, with a basic understanding of desktop support, system administration, and endpoint management
Experience configuring and deploying IT hardware and software
Familiarity with ITSM tools, ticketing systems, and remote support technologies
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls)
Familiarity with cloud-based applications, mobile device management, Active Directory, user access control, and password management
Friendly and approachable, with a strong customer service mindset and passion for helping people
Highly organised and detail-oriented, with a focus on accuracy and efficiency
Proactive and solution-focused, always looking for ways to improve IT support services
Strong problem-solving skills, with the ability to think critically under pressure

Job Responsibility

Provide first-line technical support to employees in office, via phone, email, and chat
Diagnose and troubleshoot basic hardware, software, and network issues
Assist in the setup, configuration, and maintenance of IT systems related to property management software and tools
Work closely with senior support engineers (L2) to escalate complex issues and ensure timely resolution
Document all interactions and support actions in the ticketing system
Participate in system testing and quality assurance for new software releases
Provide onboarding guidance and training to employees on hardware, software and best practices
Maintain up-to-date knowledge of industry trends, tools, and best practices
Contribute to creating FAQ and support documentation to assist employees and improve team efficiency

What we offer

Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)

Fulltime

Middle office support

Reputable and established financial services firm; Work within a collaborative a...

Location

Japan , Tokyo

Salary:

5000000.00 - 6000000.00 JPY / Year

Randstad

Expiration Date

October 13, 2026

Requirements

A strong interest in building a career in the financial industry
Basic PC skills (Excel, Word)
Business-level or higher English proficiency
A collaborative team player
High attention to detail and accuracy

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
Excellent communication skills (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to the appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from the start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.

Job Responsibility

Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company’s quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Handling checks and reports that should be sent to clients
Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
Ensure that the incident management documentation process is being performed at a high level of quality
Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow

What we offer

Inclusive and respectful work environment
Open to people with disabilities.

Fulltime

Service Support Officer

Helping Hand

Location:
Australia , Salisbury South

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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