Service Support Integration Analyst Job at Vodafone (Bucharest)

IT Service Desk Analyst

Provide technical support and maintain IT systems and hardware for an aerospace ...

Location

United States , San Jose

Salary:

95000.00 - 113000.00 USD / Year

Archer Aviation

Expiration Date

Until further notice

Requirements

1+ years of related IT work experience
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced, agile environment
Strong attention to detail
Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

Job Responsibility

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
Provide A/V support
Maintains file and other data integrity for traditional and cloud-based systems
Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
Participate in deploying and maintaining computer & device management/software push solutions
Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
Perform procedures to support Compliance requirements (SOX, ISO, and other)

Fulltime

CRM Support & Solutions Analyst

We’re looking for a CRM Support & solutions analyst to focus on supporting the o...

Location

United Kingdom , Bracknell

Salary:

Not provided

CIOB

Expiration Date

Until further notice

Requirements

Commercial experience with working in an application or CRM technical support role
A good understanding and experience of service management principles, such as managing incidents and requests using a ticketing system
Good understanding of data architecture to be able to understand how data is structured in a system, helping to effectively spot and fix data-related issues
Excellent and demonstrable problem-solving skills, able to think critically and has a high attention to detail
Experience with process improvement initiatives
working closely with stakeholders to identify improvement opportunities and pain-points, applying technical and system knowledge to design solutions, and see them through to deployment utilising existing development resources
Demonstrable track record of taking initiative, completing work at pace, working effectively both independently and as part of a team, and showing a willingness to take on responsibility and contribute to achieving shared goals
Excellent interpersonal, verbal, and written communication skills and the ability to interact in a professional manner with a diverse group of non-managers, managers, directors, super users and third-party software providers

Job Responsibility

Collaborating with business stakeholders to identify opportunities to enhance processes, working with development teams to build test and deploy solutions: providing efficient technical support, troubleshooting and resolving issues based on service management principles
ensuring data accuracy and integrity, through regular data review and improvement
enabling effective system use through effective and diverse user training and guidance
Providing CRM technical support services to the organisation as part of a team: ensuring that all user incident and service requests are logged, tickets contain accurate detail and categorisation
tickets are updated with new information and progress, are troubleshooted and diagnosed through to resolution
ensuring that SLAs are adhered to (target of 90%), and users are kept informed, to ensure a high level of service
Manage changes through the creation of Change Requests, meeting with stakeholders to understand and document business requirements and scope and working with third-party development teams to deliver the implementation of changes, ensuring that changes are delivered to the correct standard, are tested, and implemented safely
Support the design of training material and conduct training sessions for end-users to enhance their understanding and effective use of the system, aiming to cater for a diverse workforce who have different levels of abilities and learning styles
Create solutions that empower the business to self-serve, ensuring that processes are handed over to process owners or representatives in the business and ongoing support provided
Support the data strategy, which includes the monitoring and improving the quality and accuracy of data, through regular checks and corrections, and liaising and supporting data owners to correct data anomalies

What we offer

25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
Private pension scheme with employer contributions and free pension advice
Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
Enhanced family-friendly policies and life assurance
Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
Development Opportunities: Learning and development tailored to your career growth
Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity
Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team on a long-...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Level 2 desktop support roles
Strong knowledge of computer hardware, including Dell technologies
Proficiency in Active Directory administration and troubleshooting
Familiarity with Apple devices and their operating systems
Experience with backup technologies and data protection strategies
Ability to manage configuration systems effectively
Excellent communication and problem-solving skills
Ability to work fully on-site in Phoenix, Arizona.

Job Responsibility

Provide Level 2 desktop support to resolve technical issues efficiently and effectively
Manage and respond to 5-20 tickets daily, supporting approximately 200 users
Offer remote support for users as required, ensuring timely solutions
Diagnose and repair computer hardware, including Dell devices and peripherals
Administer and troubleshoot Active Directory accounts and permissions
Support Apple devices, including configuration and maintenance
Implement and manage backup technologies to ensure data integrity
Maintain and update configuration management systems to track IT assets and changes
Deliver exceptional customer service by communicating clearly and professionally with end users.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

IT System Analyst - Operations Support

The IT System Analyst – Operation Support will play a pivotal role in ensuring t...

Location

United States , Richmond

Salary:

74600.00 - 112000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Systems, Supply Chain, or a related field
or equivalent experience
Minimum of 5 years’ experience supporting warehouse and transportation management systems in a fast-paced operational environment
Demonstrated experience working with Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), and Prisma Global Trade or equivalent
Proficient in SQL for data queries, troubleshooting, and report generation
Advanced Excel skills, including knowledge of complex formulas and data manipulation techniques, are highly desirable
Strong analytical and problem-solving skills with the ability to work independently and as part of a team
Ability to manage multiple priorities in a dynamic environment with close attention to detail
Experience with providing evidence for annual SOX audits

Job Responsibility

Provide frontline technical support for warehouse management systems (WMS) and transportation management systems (TMS), including Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), Fedex Ship Manager Server, and Prisma Global Trade (integration support from ERP)
Serve as the primary point of contact for end users, diagnosing and resolving incidents, service requests, and system-related issues in a timely and professional manner
Monitor system performance and proactively identify opportunities for process improvement, troubleshooting recurring issues and implementing solutions and perform root-cause analysis for critical incidents and support after-action reviews to prevent future occurrences
Collaborate with IT and operations teams to support deployments, upgrades, integrations, and configuration changes for WMS/TMS platforms
Assist in data extraction, reporting, and analytics by leveraging SQL and advanced Excel functionalities

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Asset Servicing Intermediate Analyst

The Asset Servicing Intermediate Analyst role involves working in Voluntary Corp...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous experience in Voluntary Corporate Actions in a broker dealer environment
Evidence of ability to perform multiple tasks and work towards multiple deadlines
Able communicator with strong written and verbal communication skills
Comfortable working in a team environment and using own initiative
Able to drive own performance and willing to learn
Can manage time effectively
Proficient in MS Office (Excel and Word)
Self-reliant, good problem solver, and results oriented
Strong attention to detail
Ability to partner with other teams to provide innovative solutions

Job Responsibility

Plan and execute daily assigned activities efficiently
Investigate any issues that may arise and direct to appropriate departments
Support preparation and submission of internal and external regulatory reports
Identify procedure gaps and make suggestions for process transformation
Apply understanding of how team integrates with others
Effectively communicate and collaborate with colleagues and stakeholders
Be involved in user testing of new technology enhancements

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
Discretional annual performance-related bonus
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in San Fra...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in desktop support or a related IT role
Familiarity with architecture/design tools like AutoDesk, Revit
Strong proficiency in both PC and Mac operating systems, including Windows and MacOS
Hands-on experience with tools and technologies such as Active Directory, Cisco, Citrix, and Dell hardware
Proven ability to deliver exceptional customer service, including white-glove support to high-profile individuals
Knowledge of Apple devices, configuration management, and backup technologies
Excellent problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment
Strong communication skills to effectively interact with clients, vendors, and team members.

Job Responsibility

Deliver Tier 1 technical support to staff and clients, addressing hardware, software, and system issues promptly
Collaborate with vendors to resolve escalated IT problems and ensure efficient service delivery
Provide specialized support for creative teams and architecture professionals, including applications such as Autodesk and Revit
Manage and troubleshoot PC and Mac systems, ensuring optimal performance in a hybrid environment
Offer white-glove service to high-profile clients by addressing their unique technical needs with professionalism
Configure, maintain, and support Apple devices and Dell technologies, ensuring seamless integration into the workplace
Administer Active Directory and backup technologies to maintain data security and accessibility
Assist with the setup, configuration, and maintenance of Cisco and Citrix technologies
Perform routine hardware and software updates to ensure systems are up-to-date and running efficiently
Maintain accurate documentation of IT processes, troubleshooting steps, and client interactions.

What we offer

Competitive compensation
Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan enrollment
Free online training.

Fulltime

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
Expert-level understanding of video conferencing technologies
3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
3+ years experience in support and administration of SaaS applications
Experience with IT/AV office builds, maintenance, and refreshes
Experience with SSO/Okta implementations for SaaS applications
Demonstrable understanding of ITIL Framework and Service Management
Epic customer service skills, Problem-solving skills
Highly developed communication, interpersonal and administrative skills

Job Responsibility

Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Coordinate with integrators and vendors for builds, refreshes, and maintenance
Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
Ability to work effectively within a team and autonomously as required, to meet deadlines
Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office

Fulltime

Service Support Integration Analyst

Vodafone

Location:
Romania , Bucharest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 21, 2026

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Service Support Integration Analyst

Vodafone

Location:Romania , Bucharest

Category:IT - Administration

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 21, 2026

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