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Service Support Infrastructure Expert

https://www.soprasteria.com Logo

Sopra Steria

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Location:
India , Noida

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Sopra Steria, a major Tech player in Europe, is seeking a Service Support Infrastructure Expert with strong IT knowledge and problem-solving skills. The candidate must handle IT-related incidents, document issues, and adhere to ITIL standards.

Job Responsibility:

  • Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly
  • Document all incidents, alerts, events, and problems using standard reporting methods
  • Quickly address and escalate issues as necessary
  • Utilize checklists to ensure that identified problems are properly addressed
  • Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs)
  • Support users for logging incidents, requests, and changes
  • Coordinate tickets to closure and handle some basic activities.

Requirements:

  • Strong understanding of operating systems, MS Office, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, and network devices
  • Excellent written and verbal communication skills
  • Familiarity with ITIL framework and practices
  • Previous experience in an IT Service Desk role is a plus
  • Basic knowledge of user and security groups in Active Directory
  • Occasional on-site support for end users
  • A team player who is self-motivated and takes pride in delivering excellent customer service
  • Cloud knowledge is must (AWS Cloud Practitioner certification is plus)
  • Total experience expected: 04-06 years
  • MCA / B.Tech / Other Bachelor's degree required.

Nice to have:

  • AWS Cloud Practitioner certification
  • Previous experience in an IT Service Desk role
What we offer:
  • Inclusive and respectful work environment
  • Open to people with disabilities
  • Commitment to fighting all forms of discrimination.

Additional Information:

Job Posted:
May 13, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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