Service Support Infrastructure Expert Job at Sopra Steria (Noida)

Infrastructure Engineer Expert

Infrastructure Engineer Expert position at Inetum, a European leader in digital ...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

3-5 years expertise in Linux domain
Linux (RHEL) expertise
Redhat Enterprise Linux and/or Centos 5-10
Linux or Unix servers of any-distro in numbers 100's-1000's of servers
Redhat Directory Server / DS389 / OpenLDAP / Ansible would be a plus
Expertise with Devops methodologies using Git and Puppet, or one of the major configuration management toolsets e.g. Ansible/Salt/Chef
Professional expertise gained during several years in respective areas with a significant period of time servicing in an OPS context
Very good expertise in one or more of the assigned technologies, respective multi-year hands on and vendor-approved accreditations
Overview in Infrastructure technologies (Network, virtualization, OS, storage, middlewares, …)
Overview with the ITIL process of an international enterprise scale IT Service delivery organisation with offshore presence

Job Responsibility

Service to drive process improvement initiatives (e.g. Automation, documentation & transition to offshore team)
Service to support pro-active maintenance, including software upgrades, patching, hardening, vulnerability management, capacity management, inventory management
Service to ensure that agreed service levels are met
Service to ensure audit compliance is maintained to agreed levels
Service to be a team-coordination instance for our SRO Squad while handling and deligating day2day activities

Fulltime

Network Admin Infrastructure Expert

Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 c...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field
Relevant certifications such as CCNA, CCNP, Fortinet NSE, Palo Alto PCNSA, or Aruba Certified ClearPass Associate (ACCA) are highly desirable
Hands-on experience with FortiGate and Palo Alto firewalls
Proficiency in Aruba wireless solutions and ClearPass
Strong knowledge of network security principles, VLANs, and VPNs
Familiarity with network monitoring tools (SolarWinds, PRTG, etc.)
Total Experience Expected: 04-06 years

Job Responsibility

Design, configure, and deploy network solutions including routers, switches, and wireless networks
Implementation and support experience in routing protocols like BGP, OSPF and switching technologies VTP, VLAN, Ether Channel, HSRP/VRRP
Configure and manage FortiGate and Palo Alto firewalls, including creating security policies, VPN configurations, and threat prevention
Deploy and manage Aruba wireless solutions, including controllers and access points
Configure and maintain Aruba ClearPass for network access control (NAC) and authentication services
Conduct wireless site surveys to optimize coverage, performance, and security
Troubleshoot connectivity problems, hardware issues, and security vulnerabilities
Understanding 802.1X authentication and ensure secure access for all users and devices

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

IT Service Center Technician

Under the supervision of the IT services center manager, the IT Service Center T...

Location

United States , Kingsport

Salary:

Not provided

Biscuits Leclerc Ltd

Expiration Date

Until further notice

Requirements

Completed vocational diploma (DEP) or college diploma (AEC) in IT support
2 to 3 years of relevant experience
Experience with a ticketing system
Proficiency in Windows and M365 environments

Job Responsibility

Track escalated tickets in the internal ticketing system
Collaborate with external partners providing IT support services
Handle urgent requests received via phone or escalated quickly
Attend weekly production meetings (Tier 3) as needed
Assist users with commercial software usage
Actively contribute to internal and user-related projects
Configure, reconfigure, update, and secure computers
Manage industrial equipment (scanners, printers, forklift computers)
Maintain printers and manage print queues
Support mobile tools (tablets, smartphones)

What we offer

Paid and adapted training
Complete benefits program (drug and dental insurance, 1 week of sick leave [conditions apply], telemedicine, group RRSP with employer participation and more)
Quality meals at low prices in the cafeteria (unlimited coffee, tea, cookies and bars)
Free use of the sports facilities (basketball court, training room and cardio room)
Save on our delicious products and discover exclusive novelties
Job security and opportunities for advancement within the company
Rich company culture (Christmas, birthday and maternity gifts, use of the Poka platform and more)

Fulltime

Collaboration Service Lead

As a Collaboration Service Lead, you will be responsible for the operational hea...

Location

United Kingdom

Salary:

65000.00 GBP / Year

Thames Water

Expiration Date

February 13, 2026

Requirements

ITIL Foundation certification as a minimum
Proven experience in IT service management (ITSM), ideally within workplace or end-user technology environments
Strong understanding of incident, request, and problem management frameworks (e.g. ITIL)
Demonstrated experience in root cause analysis, escalation management, and vendor coordination
Strong people management skills with the ability to lead support teams and make effective operational decisions
A solid technical background, acting as a subject matter expert across relevant collaboration technologies
Deep understanding of ITIL practices, workflows, and service governance
Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or equivalent platforms
Ability to create, maintain, and govern support documentation and resolution guides
Experience supporting AV hardware (displays, microphones, room kits) and conferencing platforms such as Microsoft Teams Rooms or Zoom

Job Responsibility

Lead incident, request, and problem management across collaboration services, supporting a team of up to 8 support engineers
Ensure timely and effective resolution of service disruptions, user requests, and recurring issues
Govern and standardise support workflows across AV, booking, print, kiosk, and vending services
Provide operational oversight across collaboration service domains, including: AV and conferencing services, covering room technology, hardware, and collaboration platforms
Room and desk booking tools and their integrations
IT vending machines, RF scanners, and digital kiosk platforms
Print services, including infrastructure, secure release, mobile printing, and consumables
Maintain service dashboards and reporting for incident trends, service health, and SLA performance
Track service usage, support volumes, and root cause patterns to inform service improvements
Provide regular reporting and insight to the Collaboration Domain Owner and relevant product teams

What we offer

Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
Performance-related pay plan directly linked to both company and individual performance measures and targets
Generous Pension Scheme through AON
Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

!

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
Expert-level understanding of video conferencing technologies
3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
3+ years experience in support and administration of SaaS applications
Experience with IT/AV office builds, maintenance, and refreshes
Experience with SSO/Okta implementations for SaaS applications
Demonstrable understanding of ITIL Framework and Service Management
Epic customer service skills, Problem-solving skills
Highly developed communication, interpersonal and administrative skills

Job Responsibility

Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Coordinate with integrators and vendors for builds, refreshes, and maintenance
Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
Ability to work effectively within a team and autonomously as required, to meet deadlines
Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office

Fulltime

Azure Expert

We are seeking a skilled and experienced Cloud Infrastructure Administrator to j...

Location

United States , Milwaukee

Salary:

Not provided

Amla Commerce

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
Solid understanding of cloud infrastructure, user management, active directory, and access management
Strong knowledge of server and laptop hardware troubleshooting
Expertise in Windows Server OS and Windows OS installation, configuration, and maintenance
Proficiency in SQL Server installation and configuration
Good understanding of networking basics, including IP addressing, DNS, FTP, and SFTP
Experience with website hosting using IIS server
Knowledge of Windows Server roles and feature addition
Basic understanding of SSL configuration and setup
Hands-on experience with Linux OS

Job Responsibility

Manage and maintain cloud infrastructure, ensuring high availability and optimal performance
Handle user management, active directory, and access management, ensuring proper permissions and security protocols
Work comfortably with rotational shifts to provide support around the clock
Troubleshoot and resolve server and laptop hardware issues promptly and efficiently
Demonstrate a strong knowledge of Windows Server OS and Windows OS, including installation, configuration, and maintenance
Install and configure SQL Server to support database operations
Possess a good understanding of networking basics, including IP addressing, DNS, FTP, and SFTP
Utilize your expertise in website hosting using IIS server
Add and configure Windows Server roles and features to meet application and system requirements
Have a basic understanding of SSL configuration and setup for secure communication

Senior Infrastructure Support Analyst

A leading financial services client in London is seeking a Senior Infrastructure...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills
Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools
Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD)
Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure
Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation
Exceptional interpersonal and communication abilities with experience translating technical issues into business-appropriate language for non-technical executives
Expert knowledge of Active Directory, Azure AD/Entra ID, group policy management, and privileged access management
Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems
Advanced understanding of TCP/IP, DNS, DHCP, VPN technologies, SD-WAN, wireless networking, and remote access solutions
Extensive experience supporting mobile devices (iPhone, iPad) including MDM solutions (Intune), VPN clients, secure email configurations, and mobile application troubleshooting

Job Responsibility

Provide expert-level infrastructure and technical support with a strong focus on VIP client services
Manage cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users

Fulltime

Enterprise Hosting Expert

This position is responsible for technical management and technical authority wi...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a technical discipline or equivalent experience
Solid understanding of computer networks and security
Proven experience on the field of platforms operations
5+ years of experience managing production environments within an organization, capable of understanding its impact on stakeholders to help drive necessary improvements to support them
Strong technical background from both application development and infrastructure perspective
High level of organization, sufficient to enable the Team to effectively execute tasks
Excellent problem-solving skills
Ability to drive for results
Self-starter who can drive future platform changes
Deals well with ambiguous/undefined problems

Job Responsibility

Technical management and technical authority within the Digital Platform Operations team
Collaborate with the HO of Enterprise Hosting to set a vision and direction for the platform
Supporting and developing a team which can focus on services that scale with high reliability
Extensive collaboration with Solution Architects, Enterprise Architects, Customer Experience, Finance and other NAVBLUE and Airbus teams
Responsibility spans both legacy systems and new cloud deployments, with a focus on cloud (AWS) infrastructure for all new development
Specialist and Technical Authority
Setting Best Practices, responsible for defining and enforcing technical standards, methodologies and best practices
Quality Assurance, playing a role in the final review of projects, products and services
Solving High-Stakes Problems
Contributing to Crisis cells, and providing support to operational teams

What we offer

Stable employment based on a full-time job contract
Flexible working hours and work-from-home opportunities (3 days in office)
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Mental health support platform

Fulltime

Service Support Infrastructure Expert

Sopra Steria

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 13, 2025

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Sopra Steria

Location:India , Noida

Category:IT - Administration

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 13, 2025

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Job Posted:
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