Service Support Infrastructure Expert, Sopra Steria

Service Support Infrastructure Expert

Sopra Steria

Location:
India, Noida

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Sopra Steria, a major Tech player in Europe, is seeking a Service Support Infrastructure Expert with strong IT knowledge and problem-solving skills. The candidate must handle IT-related incidents, document issues, and adhere to ITIL standards.

Job Responsibility:

Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly
Document all incidents, alerts, events, and problems using standard reporting methods
Quickly address and escalate issues as necessary
Utilize checklists to ensure that identified problems are properly addressed
Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs)
Support users for logging incidents, requests, and changes
Coordinate tickets to closure and handle some basic activities.

Requirements:

Strong understanding of operating systems, MS Office, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, and network devices
Excellent written and verbal communication skills
Familiarity with ITIL framework and practices
Previous experience in an IT Service Desk role is a plus
Basic knowledge of user and security groups in Active Directory
Occasional on-site support for end users
A team player who is self-motivated and takes pride in delivering excellent customer service
Cloud knowledge is must (AWS Cloud Practitioner certification is plus)
Total experience expected: 04-06 years
MCA / B.Tech / Other Bachelor's degree required.

Nice to have:

AWS Cloud Practitioner certification
Previous experience in an IT Service Desk role

What we offer:

Inclusive and respectful work environment
Open to people with disabilities
Commitment to fighting all forms of discrimination.

Additional Information:

Job Posted:
May 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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