Service Support Engineer Job at GVR TECHNOLABS PRIVATE LIMITED (Shillong)

Oracle Support Engineer-Service Support

We are seeking an experienced IT Service Desk Team SME to manage day to operatio...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field
ITIL v3 & ITIL 4 Certified (Foundation/Intermediate/Managing Professional preferred)
8–10 years of experience in IT Service Desk / IT Support, including at least 3–4 years in a team lead or supervisory role
Experience in Oracle ERP EBS & Fusion application support (functional and technical exposure preferred)
Exposure to global service delivery models and managed services environments.

Job Responsibility

Lead, mentor, and manage a team of Service Desk analysts, ensuring high performance and professional development
Manage shift schedules, workload distribution, and resource allocation for 24x7 support operations
Drive a culture of accountability, collaboration, and continuous improvement within the team
Oversee day-to-day operations of the Service Desk, ensuring timely resolution of incidents, service requests, and escalations
Monitor, analyze, and report on Service Desk performance metrics (SLAs, KPIs, CSAT)
Manage end-to-end incident lifecycle, including escalations to L2/L3 teams as required
Handle voice-based IT support operations leveraging BT CCNG or similar telephony platforms
Provide oversight and expertise in supporting Oracle ERP E-Business Suite (EBS) and Oracle Fusion Applications
Ensure functional and technical issues are resolved effectively in collaboration with relevant support teams
Support change, release, and problem management activities related to Oracle ERP environments

Fulltime

Oracle Support Engineer-Service Support

Job Title: IT Service Desk Analyst – L1 (Oracle EBS & Fusion)\nLocation: Noida\n...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Basic to intermediate knowledge of Oracle EBS / Oracle Fusion: Accounts Payable (AP)
Accounts Receivable (AR)
General Ledger (GL)
Hands-on experience with ITSM tools
Good understanding of Incident Management lifecycle
Strong communication skills (verbal & written)
Ability to handle customer interactions professionally over calls
Basic troubleshooting and analytical skills

Job Responsibility

Provide 1st line support for Oracle EBS and Oracle Fusion (AP, AR, GL modules)
Take Voice Calls (approx. 6 hours daily) and resolve user queries efficiently
Log, track, and manage incidents via ITSM tools (e.g., ServiceNow, Topdesk, etc.)
Categorize and prioritize incidents (P1, P2, P3, P4) based on impact and urgency
Ensure timely resolution within defined SLAs and escalate when required
Follow ITIL processes for Incident Management
Coordinate with L2/L3 teams for issue resolution and follow-ups
Maintain proper documentation of issues, resolutions, and workarounds
Provide regular updates to users and stakeholders on ticket status

Fulltime

Cross Technology Service Delivery Field Support Engineer (L2) - Security Engineer

The Cross Technology Service Delivery Security Support Engineer (L2) role at NTT...

Location

Philippines , Makati

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 4 to 6 years of total experience
Minimum 2 to 3 years as a Network Security support resource
Degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Required certification: Check Point Certified Security Administrator (CCSA) or Check Point Certified Expert (CCSE) or Check Point Certified Cloud Specialist (CCCS) or Check Point Certified VSX Specialist or Check Point Certified Maestro Expert or Cisco Certified Network Associate - Enterprise or Cisco Certified Network Associate - Security or Cisco Certified Network Professional – Enterprise or Cisco Certified Network Professional – Security
Experience with troubleshooting and providing support in security/network/data center/systems/monitoring Services within a medium to large ICT organization
Working knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Center, Telephony, Exchange, Cloud, Backup, etc.)
Handled security products like Firewalls, Cloud Security and SASE (i.e Check Point NGFW, Check Point CloudGuard, Check Point Harmony, etc.)

Job Responsibility

Provide a managed service to clients to ensure their IT infrastructure and systems remain operational
Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service
Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA)
Contribute to / support on project work as and when required
Monitor client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfill approved requests following agreed procedures
Provide telephone or chat support to clients when required

What we offer

Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive
Part of a global company that is a $30+ billion business and technology services leader
Committed to accelerating client success and positively impacting society through responsible innovation
Global Top Employer with experts in more than 50 countries
Equal Opportunity Employer with a global culture that embraces diversity

Fulltime

IT Support Engineer / Sr. Support Engineer

At Spectro Cloud, we are in search of a talented individual to join our IT team ...

Location

India , Bengaluru

Salary:

Not provided

Spectro Cloud

Expiration Date

Until further notice

Requirements

10 years minimum experience in an IT Support role with a proven track record in growing a department
Crucial experience supporting international teams and providing support to employees across the US, UK, and EU time zones
Excellent verbal and written communication skills to partner with cross-functional teams solving hard problems and completing complex deliverables with quality
Excellent analytical and research skills necessary to understand and interpret request and project security-related risk, technical requirements, and industry standards
Direct experience supporting Okta, Google Workspace, JAMF, Slack, AI Tools (ChatGPT, Cursor, etc.) Jira, Confluence, and Zoom

Job Responsibility

Ensure an exceptional employee experience through clear communication and timely response to employee requests
Support company SaaS portfolio through best practice implementation, end user training, and license management to ensure reliable, cost-effective services and tools
Participate in team training, mentoring, and skill sharing in a high-performing IT department to ensure the team has the necessary skills to support a growing, dynamic environment
Maintain core IT infrastructure to support onboarding, offboarding, and employee lifecycle through Okta, Google Workspace, JAMF, Intune, and Atlassian tools
Experience in an IT support team balancing workload, meeting SLAs, and tracking performance metrics

It Network Service And Support Engineer – Fixed Contract 2 Years (With German)

We are the home for all techies – or anyone who feels comfortable in the tech wo...

Location

Bulgaria , Sofia

Salary:

Not provided

REWE digital

Expiration Date

Until further notice

Requirements

You have at least 4+ year hands on with routers, switches, access points, and other network devices
Ability to analyse and troubleshoot network issues
Capable to use at daily tools such as Ping and Traceroute
Understanding of network topologies, protocols (e.g. TCP/IP, DNS, DHCP), and IP addressing
Can convey technical information in a clear and understandable manner
Able to communicate effectively with end users and other IT teams
Ability to work independently
Very good English and German language skills

Job Responsibility

You strengthen our team with your experience in the successful delivery of IT services
Provide configuration and operation of complex networks (WAN, LAN, WLAN, BLE) using active components from the manufacturer Aruba / HPE
Deliver remote and telephone support to our colleagues and on-site service providers, analyse issues, and further develop our infrastructures
Improve the service quality of the product by identifying structural problems, implementing sustainable optimizations to reduce the incident volume
Ensure reliable product operation by creating application documentation, conducting quality reviews of the solution knowledge base, and preparing reports
You actively contribute by aligning technical requirements and business processes in close cooperation with the Product Owner and retail partners of the REWE Group
On-call duties applicable

What we offer

Personal educational budget
Regular technical training
Foreign language classes
International training Library (physical books and online materials)
25 days paid vacation
Social package (additional health and life insurance, money for transport, sports and other activities)
Flexible working time
Hackathons
Recreation area, table tennis, football, PS, billiard, chess
Cozy office building next to a park

Fulltime

Service Delivery Support Engineer

The Service Delivery Support Engineer role at NTT DATA involves providing remote...

Location

Spain , Madrid

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Networking technologies
Entry level experience in relevant technology
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Service Support Integration Engineer

We are seeking a skilled individual to lead the operational integration of servi...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in IT operations with strong customer‑focused exposure
Skilled in communication, decision‑making, and stakeholder engagement
Adept at prioritisation and navigating dynamic, fast‑paced environments
Able to collaborate effectively within traditional and matrix structures
Strong in analytical thinking with good knowledge of telecommunications and IT markets
Confident delivering cross‑functional projects with internal and external partners
Proficient in English with strong presentation, negotiation, and relationship‑building capabilities
Experienced working in international and multicultural settings
Qualified with ITIL certification and a relevant technology-related degree

Job Responsibility

Oversee the transition and operational enablement of services across local and partner markets
Ensure service catalogues, classes, and offerings correspond to customer needs
Drive improvements in operational cost, quality, and efficiency
Act as a single point of contact between demand management and delivery units on service‑related topics
Review and validate proposed and delivered services based on evolving business requirements
Manage the quality and cost‑effectiveness of delivered services in collaboration with internal units
Lead service enablement activities, including processes, tools, knowledge bases, and SLAs
Define operational requirements, KPIs, and support documentation
Deliver training, guidelines, and briefings to internal and external stakeholders
Maintain service support integration project documentation, cost estimates, and reports

What we offer

Opportunity to work in an international environment with exposure to multi‑market service operations
The ability to influence operational service delivery and shape customer experience across global markets
Continuous development through hands-on involvement in cross‑functional, high-impact initiatives
Engagement with cutting-edge service enablement processes, tools and governance structures

Service Desk Support Engineer

We're looking for a front-line Service Desk Support Engineer that is customer se...

Location

United States , Hoffman Estates

Salary:

65000.00 - 80000.00 USD / Year

Sensient Technologies Corporation

Expiration Date

Until further notice

Requirements

Proven experience in a Service Desk or IT support role
Working experience or strong understanding of enterprise technologies (Office 365, and ticketing systems)
Experience supporting applications related to manufacturing, and logistics is preferred
Ability to work independently as well as collaborate with others
High attention to detail, take direction well and follow-through
Exceptional communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple priorities effectively
Strong technical background with excellent problem-solving skills
English as a primary language, multilingual preferred
Associate’s degree or equivalent work experience, with a minimum of 2 years in a global 24x7 technical team

Job Responsibility

Facilitate clear and consistent communication within the team, with peers, and management
Act as a liaison between service desk and other business units and provide status of progress to the customer
Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
Serve as a point of contact for technical support, resolving a wide range of hardware, software, connectivity and operating issues for local and global employees, for production and lab facilities
Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc
Identify emerging trends and issues and makes suggestions for technical solutions to solve current and possible future problems

What we offer

An excellent salary, benefit offering and development opportunities
A thorough and effective training experience during onboarding and beyond
Comprehensive and competitive benefits program to support the holistic well-being of our employees and their families

Fulltime

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Service Support Engineer

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