Service Support Engineer, HSBC

HSBC

Location:
United States, Chicago

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

148949.00 - 158949.00 USD / Year

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Job Description:

Service Support Engineer role at HSBC Technology & Services in Chicago, IL, involves monitoring Ansible Automation Platform, Kong, and Kubernetes systems; designing and deploying Playbooks, APIs, and Cloud Infrastructure; and integrating DevOps tools for secrets management. The position requires collaboration, problem-solving, and experience in infrastructure management.

Job Responsibility:

Monitor Ansible Automation Platform and Kong and Kubernetes API hosting platform systems operation to detect potential problems
Identify system data, hardware, or software components required to meet user needs
Design, develop and deploy Ansible Playbooks to manage system infrastructure
Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software, which includes designing, developing and deploying Python and GO Rest APIs
Verify stability, interoperability, portability, security, or scalability of system architecture, including the design of Self Healing solutions
Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
Build and configure Cloud Infrastructure AWS and GCP (Infrastructure as Code), using Terraform modules
Research, test, or verify proper functioning of software patches and fixes
Configure servers to meet functional specifications
Develop Jenkins Pipelines (Groovy scripts) for continuous integration and deployment and testing of APIs
Document design specifications, installation instructions, and other system-related information
Perform security analyses of developed or packaged software components and integrate DevOps tools with Hashi Vault for secrets management
Configure Monitor and Alerting using App Dynamics
Provide technical guidance or support as needed
Follow or establish functional or system standards to address operational requirements, quality requirements, and design constraints
Communicate technical information through presentations, technical reports, or white papers
Develop Observability Dashboards using Prometheus and Grafana and Splunk
Develop efficient and effective system controllers including Change Automation for Services.

Requirements:

Bachelor’s degree in Computer Science or a related field and 5 years of progressive, post-baccalaureate related work experience
OR a Master’s degree in Computer Science or a related field and 2 years of related work experience
2 years of experience in Python
2 years of experience in Ansible Automation Platform
2 years of experience in Kong and Kubernetes
2 years of experience in Terraform or HashiCorp
2 years of experience in Jenkins, Groovy, and GIT
2 years of experience in GO
2 years of experience in ServiceNow
2 years of experience in Splunk
2 years of experience in Unix System Administration
2 years of experience in Shell Scripting
2 years of experience in AppDynamics
2 years of experience in Docker.

What we offer:

Competitive Total Reward Package
discretionary, annual awards (bonus)
competitive benefits package including a robust Wellness Hub
welcoming, diverse, and inclusive work environment
tailored professional development opportunities
industry-leading volunteerism policy
generous matching gift program
immersive Sustainability and Climate Change Initiatives
Employee Resource Groups for networking and development.

Additional Information:

Job Posted:
July 11, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Support Engineer

HSBC

Location:United States, Chicago

Category:IT - Software Development

Contract Type:Employment contract