Service Support and Scheduling Lead Jobs

ACES Group

Location:
Australia, Redfern

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking an experienced, organised, and customer-focused Service Support and Scheduling Lead to join our Services Support Centre (SSC). This role is responsible for leading administrative and logistical support, managing schedules, coordinating resources, and ensuring compliant operations within a service-oriented environment. Reporting to the Service Support Manager, the position plays a key part in providing responsive client and staff support, ensuring complete and compliant rosters, and supporting the success of our 24/7 national operations team, with the ability to work 12-hour shifts across a 7-day rotating roster.

Job Responsibility:

Lead and coordinate administrative and operational activities within the Services Support Centre
Oversee employee scheduling and rostering to ensure client requirements are met
Deliver proactive customer service, responding promptly to client and employee enquiries
Work collaboratively with internal Service Managers and staff to optimise workforce allocation
Identify, assess, and resolve operational issues using sound judgement and data analysis
Maintain and administer systems, records, and reports to support service operations
Serve as the primary point of contact for clients during your shift
Lead, support, and coordinate team members to achieve operational objectives

Requirements:

Previous experience in rostering, scheduling, workforce coordination, or service support
Leadership or team management experience
Strong organisational, planning, and time-management skills
Excellent communication and interpersonal abilities
Ability to multi-task, prioritise, and work independently in a fast-paced environment
Proficient with IT systems and confident in data processing
intermediate Excel skills
Proactive, solution-oriented, hands-on, and innovative approach to work

Nice to have:

Background in the security industry
Sound understanding of scheduling best practices, agreements, and compliance
Security Licence

What we offer:

Career Growth — pathways to leadership roles, plus internal RTO programs and leadership development
Office-Based Role — work from our Redfern Services Support Centre, close to public transport
Rotating Roster — includes weekdays and weekends for variety and flexibility
Join a committed team — be part of a growing, inclusive company

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Support and Scheduling Lead