CrawlJobs Logo

Service Support Analyst

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Nashville

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes.

Job Responsibility:

  • Manage the intake, assessment, and resolution of technology-related incidents and service requests from internal users
  • Provide direct end-user support
  • Log, categorize, prioritize, and resolve tickets within the ITSM platform
  • Troubleshoot desktop, application, and connectivity issues
  • Support Windows laptops, desktops, and AVD
  • Assist with device provisioning, refresh, and decommissioning
  • Perform Entra ID and Active Directory administration tasks
  • Support onboarding and offboarding processes
  • Manage group-based access and permissions
  • Troubleshoot authentication and access issues
  • Support device compliance with security baselines
  • Assist with patching and endpoint protection troubleshooting
  • Document all support actions and resolutions
  • Maintain and contribute to knowledge base articles
  • Identify recurring issues and recommend improvements
  • Operate within an ITIL-aligned service management framework
  • Adhere to security, compliance, and data protection policies
  • Meet defined service performance and documentation standards

Requirements:

  • Experience in a helpdesk, desktop support, or service desk role within an enterprise environment
  • Strong knowledge of Windows
  • Experience supporting endpoint management tools such as Microsoft Intune, SCCM/MECM
  • Working knowledge of Microsoft 365 applications
  • Experience administering Entra ID (Azure AD) and Active Directory, including user and group management
  • Familiarity with ITSM platforms such as HaloITSM or ServiceNow
  • Understanding of endpoint security, patching, and compliance concepts
  • Technical college degree, associate degree, or equivalent IT training strongly preferred
  • Industry certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus

Nice to have:

Industry certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus

What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Support Analyst

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...
Location
Location
United States , Remote; Seattle; Phoenix; Albuquerque
Salary
Salary:
Not provided
aledade.com Logo
Aledade, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
  • Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
  • Demonstrate ability in navigating AWS S3 folders
  • Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
  • Demonstrate characteristics of a team player
  • Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
  • Associate Degree
Job Responsibility
Job Responsibility
  • Assist users via chat to solve technical problems with predefined steps
  • Triage incomplete tickets
  • Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
  • Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team
What we offer
What we offer
  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options
  • Fulltime
Read More
Arrow Right

Service Desk Analyst

Service Desk Analysts act as the first point of contact for support cases. They ...
Location
Location
India , Noida
Salary
Salary:
Not provided
eurostop.com Logo
Eurostop
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree in IT or related field
  • At least 1-year related experience in Level 2 Technical or Customer Support
  • Ability to communicate in English, verbal or written, in a concise and clear manner
  • Experience in handling international customers
  • Excellent analytical and problem-solving skills
  • Effective listening skills
  • Ability to multi-task and work in a high-pressure environment
  • Knowledge of MS applications
  • Flexible, can adapt to changing shift schedules
  • Amenable to work on weekends and holidays
Job Responsibility
Job Responsibility
  • Attend to support cases via phone, email or online web tools
  • Collect information from users to understand and resolve problems remotely
  • Analyze and categorize incidents to diagnose and resolve them to the best of their ability, and redirect support cases to the right support staff/resource when necessary
  • Advise customers on the appropriate action
  • Utilize available resources and aids in coming up with solutions for problems
  • Accurately log relevant details of all interactions with customers
  • Follow up pending actions from customers and other resources in the organization, and track each call to resolution
  • Strictly follow support procedures while abiding with privacy guidelines in handling customer information
  • Analyze trends and patterns in incidents, and provide feedback to support managers and the application team
  • Help to maintain the Query and Diagnostics Knowledgebase
  • Fulltime
Read More
Arrow Right

Service Desk Analyst

The Technical Service Desk Analyst provides front-line technical support to inte...
Location
Location
United States
Salary
Salary:
Not provided
beacontechinc.com Logo
Beacon Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • 1–3 years of experience in a technical support or service desk role
  • Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications
  • Familiarity with Active Directory, Exchange, VPNs, and remote desktop tools
  • Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
  • Excellent problem-solving, communication, and time management skills
  • Customer-focused
Job Responsibility
Job Responsibility
  • Serve as the first point of contact for all IT-related issues via phone, email, chat, or ticketing system
  • Diagnose and resolve hardware, software, and network problems for desktops, laptops, mobile devices, and peripherals
  • Manage and prioritize tickets in the IT Service Management (ITSM) system, escalating complex issues to higher-level support when necessary
  • Support account administration tasks including password resets, access requests, and group policy updates in Active Directory and other enterprise systems
  • Install, configure, and maintain end-user hardware and software, ensuring compliance with organizational standards
  • Provide remote and onsite support for users across multiple locations
  • Document issues, troubleshooting steps, and resolutions within the ticketing system to build the organization’s knowledge base
  • Assist with IT onboarding/offboarding, ensuring proper setup and access for new hires and departing employees
  • Participate in system upgrades, patch management, and scheduled maintenance activities
  • Contribute to process improvement initiatives aimed at enhancing service delivery and customer satisfaction
What we offer
What we offer
  • career advancement opportunities
  • extensive training
  • excellent benefits including paying for health and dental premiums for salaried employees
  • Fulltime
Read More
Arrow Right

Service Desk Analyst

We are looking for a growth-minded IT professional to support our internal emplo...
Location
Location
United States , Austin
Salary
Salary:
Not provided
clearme.com Logo
Clear
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
  • Demonstrated success in providing a stellar customer service experience along with desire to find solutions, rather than merely addressing symptoms
  • Strong communicator with exceptional ability to interact with technical and non-technical end-users
  • Highly organized and detail-oriented with an ability to strive in a fast-paced environment with competing priorities
  • Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
  • Demonstrated expertise in computer assembly, including remote triage and troubleshooting capabilities of typical and atypical computer components
  • Experience working within ITSM tools and managing tickets, documentation, and SLA’s
  • Works well under pressure
  • Self-starter with an “owners mentality”
  • Ability to work varying shifts, including weekends/holidays/on-call - We are a 24/7/365 operation
Job Responsibility
Job Responsibility
  • Provide remote troubleshooting for devices with airport operations personnel
  • Hardware support, including component and cable verification, addressing equipment failures, performing firmware upgrades, and configuring hardware remotely
  • Network support, involving monitoring and troubleshooting network infrastructure (ISP, routers, switches, access points, and cellular devices)
  • Assist users with software configuration and troubleshooting, along with remote software installations, and monitor for successful deployment and functionality
  • Utilize various software tools, such as PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta, Slack, Jira/Confluence, and Dialpad, to efficiently pinpoint and resolve technical issues
  • Escalate issues to third-party vendors and coordinate on-site visits for timely resolution
  • Manage access requests across multiple systems/applications, ensuring 100% compliance with established rules and regulations
  • Respond to tickets and phone support requests in a round-robin assignment queue, consistently meeting or exceeding all established SLAs
  • Utilize existing runbooks and suggest updates or creations when current knowledge is lacking
  • Coordinate seamlessly with co-workers to address and escalate critical business incidents to the appropriate support team while maintaining open and active communication with users
What we offer
What we offer
  • 15 days Paid Time Off for Full-Time Team Members, increasing with time in service
  • Comprehensive Medical, Dental, Vision, Pet, Home, Auto, Disability, Life Insurance, and Legal advice for eligible team members
  • Backup childcare and eldercare through Care.com
  • Paid Parental, Family, Military & Bereavement Leave Program for eligible team members
  • Emotional Well-Being Assistance
  • 401k Retirement Plan with company match
  • Ongoing training & development programs to grow & advance your career with a growing company
  • Free CLEAR memberships for you and one other. Plus a discounted membership for three friends
  • $100 monthly wellness stipend for health and fitness-related expenses
  • Fulltime
Read More
Arrow Right

IT Service Desk Analyst

Provide technical support and maintain IT systems and hardware for an aerospace ...
Location
Location
United States , San Jose
Salary
Salary:
95000.00 - 113000.00 USD / Year
archer.com Logo
Archer Aviation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of related IT work experience
  • Computer support related certifications or technical degree
  • Experience with support, set-up, and administration of typical end-user hardware, software, and services
  • Experience with desktop imaging or device management solutions
  • Strong interpersonal skills and ability to work in a fast-paced, agile environment
  • Strong attention to detail
  • Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment
Job Responsibility
Job Responsibility
  • Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
  • Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
  • Provide A/V support
  • Maintains file and other data integrity for traditional and cloud-based systems
  • Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
  • Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
  • Participate in deploying and maintaining computer & device management/software push solutions
  • Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
  • Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
  • Perform procedures to support Compliance requirements (SOX, ISO, and other)
  • Fulltime
Read More
Arrow Right

Support Analyst I

As part of the support team, you will provide front-line technical support of ou...
Location
Location
Canada , Edmonton
Salary
Salary:
Not provided
nirix.com Logo
NIRIX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You have an attitude for customer service excellence
  • You passionately enjoy working with customers
  • You have 1-2 years of providing hands-on technical support with a particular focus on cloud and/or hosting services
  • Excellent and effective written and verbal communications skills. Must be fluent in English
  • Ability to effectively communicate issues, ideas, proposals, and solutions
  • Ability to work in a team environment of diverse specialization such as administration vs technical
  • Excellent organization skills with detail AND accuracy
  • Excellent documentation skills with detail AND accuracy
  • Ability to multi-task and manage multiple assigned tasks
  • Ability to understand and deliver high-quality customer service
Job Responsibility
Job Responsibility
  • Be the first responder for all service and support requests
  • Be the primary technical resource for our Onboarding team
  • Work collaboratively with the rest of the CustomerCare technical support team in delivering excellent and prompt customer support
  • Proactively monitor and analyze logs and alerts generated from our monitoring systems
  • Support customers with day to day oneWorkspace 365 user access
  • Archive user data as per request
  • Troubleshoot remote printing, and on-premise printing issues
  • Analyze mail flow and delivery issues
  • Basic troubleshooting of network and remote connectivity issues affecting oneWorkspace 365 user experience
  • Perform level 1 data restoration and recovery as required
What we offer
What we offer
  • Paid Vacation
  • Personal wellness days
  • Flexible work arrangement
  • Lots of onsite parking
  • Discount on all major computer equipment
  • Company events
  • Paid time off
  • Extended Health Care
  • Health Spending Account
  • Discounted underground parking
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

Desktop Support Analyst – Singapore. Opportunity to break into financial service...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
weareorbis.com Logo
Orbis Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience supporting Microsoft domain, server stack, Office 365, and Active Directory
  • Solid troubleshooting experience across hardware, software, networking, and mobile devices
  • Familiarity with ticketing systems and service-level driven environments
  • Ability to prioritise under pressure and deliver rapid, effective support
Job Responsibility
Job Responsibility
  • Provide hands-on and remote desktop, telecoms, and application support to end users
  • Troubleshoot hardware, software, and networking issues in high-pressure environments
  • Manage onboarding/offboarding processes, user accounts, and lifecycle management of IT assets
  • Maintain and support A/V systems, trading applications, and critical business platforms
  • Log and manage incidents, escalating where required, and proactively reduce recurring issues
  • Support global colleagues, including traders globally
  • Fulltime
Read More
Arrow Right

Data Client Support Analyst

As part of the broader Addepar Go-To-Market organisation, the Data Client Suppor...
Location
Location
United Kingdom , Edinburgh
Salary
Salary:
Not provided
addepar.com Logo
Addepar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or previous relevant experience
  • Previous work experience in the financial investment/advisory industry with strong understanding of capital markets, portfolio accounting, and customer relationship management
  • Outstanding communication and interpersonal skills with excellent attention to detail
  • Track record of demonstrating self-motivation, strong team-player mentality, and passion for delivering client-centric outcomes
  • Proactive and diligent in documenting team processes and finding opportunities to optimise team workflow efficiencies
  • Familiarity with using MS Suite, Salesforce, Atlassian, SQL, Bloomberg, Thomson Reuters, or other common financial services systems and applications
Job Responsibility
Job Responsibility
  • Address client enquiries related to Addepar’s portfolio data feeds and on general data product functionalities within established SLAs
  • Manage and complete requests from internal Data teams that require client outreach and/or action to resolve data verification problems
  • Investigate client reported bugs and data processing exceptions, and triage with Engineering & Product when needed
  • Partner with Account Managers, Solutions Architects, and other members from GTM to drive alignment on data related issues and ensure positive outcomes for clients
  • Participate in multi-org projects to improve internal processes and in broad company initiatives to stand up new product functionality or services
What we offer
What we offer
  • Reasonable accommodation for individuals with disabilities
  • Commitment to equal opportunity and diversity
  • Global flexible workforce model
  • Fulltime
Read More
Arrow Right