Service Support Administrator Job at Office Angels (Farnborough)

Service Support Administrator

Collinson is a global, privately-owned company focused on enhancing travel exper...

Location

South Africa , Cape Town

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Previous experience in an administrative or customer service role
Strong written communication skills with the ability to adjust tone appropriately
High level of attention to detail and accuracy
Ability to manage multiple tasks and prioritise workload effectively
Confidence using IT systems and case management tools

Job Responsibility

Monitor and manage shared inboxes in line with agreed service levels
Review incoming emails and determine whether they relate to new claim, existing claim, or general enquiry
Prioritise emails based on urgency, content, and risk
Upload emails and supporting documents accurately to Gotrex
Create and update tasks in Gotrex and Nexus to ensure appropriate follow-up and ownership
Ensure all system entries are clear, accurate, and comply with internal standards
Send timely acknowledgements using approved email templates
Respond to general enquiries directly where appropriate
Ensure all written communication is professional, clear, and empathetic
Identify and review high-risk emails, including complaints, legal correspondence, vulnerable customer indicators, and potential regulatory issues

Fulltime

Service Support Administrator

Our client would like to recruit a Service Support Administrator to provide esse...

Location

United Kingdom , Ashford, Kent

Salary:

28000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience scheduling engineers across the UK
Previous experience in an administrative or coordination role, preferably in a technical or engineering environment
Strong organisational and multitasking abilities
Confident communicator, both verbal and written, with excellent customer service skills
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using internal software systems
High attention to detail and accuracy in record-keeping
Awareness of compliance and health & safety processes

Job Responsibility

Coordinate incoming service requests and manage job bookings
Maintain and update service schedules and engineer calendars
Ensure timely completion of engineer worksheets, reports, and timesheets
Assist in preparing documentation for audits, site visits, and inspections
Support the recruitment and onboarding process for new service staff
Serve as the first point of contact for customer service inquiries
Liaise with engineers regarding daily schedules, PPE/tooling needs, and job updates
Organise site visits and follow up on customer quotes and queries
Track and monitor compliance documentation such as PPE records and training certifications
Assist with incident reporting and follow-up actions

What we offer

Career growth and professional development opportunities
A fun, friendly, and supportive office environment within a family-run business
25 days holiday plus bank holidays
Private medical insurance
Regular team events and a fantastic company culture
A dog in the office

Fulltime

UC4 Administrator Technical Lead-Service Support

We are looking for a UC4 System Administrator & Job Developer to manage and opti...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Proven experience with UC4 workload automation (system admin and developer)
Strong knowledge of job scheduling and batch automation
Proficient in mainframe, Unix/Linux, and Windows environments
Experience with scripting (Shell, PowerShell, Python)
Knowledge of job dependencies, error handling, and performance tuning
Familiarity with version control tools (e.g., Git)
Total Experience Expected: 06-08 years
B.E/B.Tech/BCA
Excellent communication and collaboration skills
Strong analytical and problem-solving abilities

Job Responsibility

Manage, monitor, and maintain the UC4 job scheduling platform
Install, configure, patch, back up, and recover UC4 systems
Monitor system health, logs, job statuses, and performance
Troubleshoot job failures and resolve incidents quickly
Apply updates, conduct system audits, and manage user access
Develop, configure, and maintain job chains, workflows, and schedules
Build reusable templates and integrate with scripts, SQL, and APIs
Develop scripts (Shell, PowerShell, Python) for job automation
Automate tasks and enhance job orchestration using UC4
Collaborate with teams to align job execution with business needs

What we offer

Commitment to fighting against all forms of discrimination
Fosters a work environment that is inclusive and respectful of all differences
All positions are open to people with disabilities

New

Network Support Administrator - Active Secret Clearance

We are currently seeking a Network Support Administrator - Active Secret Clearan...

Location

United States , Newport News

Salary:

68520.00 - 110000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience monitoring the network daily, monitoring the network for policy violations and maintaining Systems Configuration Control
Network+ or higher level baseline certification within 90 days of start
Must possess an active DoD 8570/8140 compliant certification at the IAT Level II level (such as Security+, CySA+, CCNA Security, or equivalent)
Active Secret Clearance

Job Responsibility

Implement and maintain the enterprise network for the CVN IT
Monitor the network daily
Monitor the network proxy for policy violations
Maintain Systems Configuration Control
Maintain Hardware/ Software Lifecycle Management
Install and configure shipboard & local/metropolitan area network (LAN/MAN) solution
Manage, monitor, and troubleshoot all network related issues and outages
Generate and provide customer usage/bandwidth utilization reports and perform network health checks
Perform Uniform Resource Locater (URL) filtering/monitoring activities to restrict access to malicious websites
Respond to outages within the enterprise both shipboard spaces and within the LAN/MAN

What we offer

medical insurance with an employer contribution
dental insurance with an employer contribution
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

New

Service Support Specialist II

Location

United Kingdom , Salford

Salary:

27000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

2- 4 years of IT support experience, with service desk/desktop support (required)
High School Diploma/GED required
Associate degree in IT/related field (preferred)
Training, academic coursework on computer hardware, operating systems, and computer network functionality
Microsoft Certified: Modern Desktop Administrator Associate, or equivalent is highly desired
Expertise in multiple areas of IT (e.g., basic networking, server infrastructure, cloud productivity platforms)
Strong understanding of IT Service Management (ITSM) processes
Exceptional incident management and communication skills
Proficient in scripting (e.g., PowerShell) for automating desktop support tasks and diagnostics

Job Responsibility

Lead incident coordination for major or widespread service disruptions
Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform)
Own and resolve Tier 3 incidents
Serve as the SME for hardware lifecycle management
Manage and tune proactive monitoring alerts for major IT solutions
Lead the initial triage and communication during high-severity incidents
Lead Problem Management efforts for recurring issues

What we offer

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Life Assurance
Salary Sacrifice Schemes
Various discounts and other incentives

Fulltime

New

Customer Service Administrator

Are you available immediately and looking for temporary work? Office Angels are ...

Location

United Kingdom , Canterbury

Salary:

13.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Have experience in a customer focused administration role
Can work in a busy KPI driven environment
Have exceptional IT skills
Are quick to learn new systems

Job Responsibility

Taking enquiries from clients over email and the phone
Supporting clients in a friendly and professional manner
Arranging appointments, sending invites via Outlook and MS Teams
Collating reports and correspondence to a high standard, ensuring deadlines are met
Completing detailed and accurate records
Accurately inputting data onto Excel
Using multiple IT systems
Working to KPIs and Targets on a daily basis

What we offer

Weekly Pay
Up to 28 days annual leave
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Fulltime

Trainee Systems Support Administrator

We are looking for a Trainee Systems Support Administrator to support a range of...

Location

United Kingdom , London

Salary:

26000.00 - 28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience ideally in a Systems Support or admin role
Awareness of systems and relation databases
Strong problem-solving skills
Excellent attention to detail
Strong organisational and prioritisation skills
Excellent communication skills
Proactive and solution-oriented
Strong MS Office skills (Excel, Word, Teams)
Ability to work independently and as part of a team

Job Responsibility

Provide day-to-day system support for core business systems including GeneticIQ, Sage, Power BI, and PeopleHR
Act as the first point of contact for system-related support queries
Logging tickets on users behalf on service portal Halo
Troubleshoot and resolve user issues
Maintain system data integrity
Support system upgrades, enhancements, and testing
Create and maintain system documentation
Support onboarding and training for users
Monitor system performance and recommend improvements
Manage user access and permissions

Fulltime

Business Support Administrator

Join our client's friendly team in the heart of the City! We're looking for a mo...

Location

United Kingdom , City Of London

Salary:

14.80 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous administrative experience
A quick learner with a genuine enthusiasm for the role
Strong work ethic with a reliable and dependable approach
Excellent organisational skills and high attention to detail
Strong communication skills, both written and verbal
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
A proactive, positive, and cheerful attitude

Job Responsibility

Perform clerical tasks to ensure office efficiency
Answer phone calls and emails with professionalism
Booking meeting rooms
Greet and direct office visitors with a friendly demeanour
Build spreadsheets and presentations for leadership staff
Track ongoing projects and create measurable performance indicators
Provide basic IT support (e.g., troubleshooting minor issues, assisting with set-ups)
Support facilities coordination, including office supplies management and liaising with contractors
Assist with general office upkeep to maintain a professional and organised environment

Fulltime

Select Country

Service Support Administrator

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Service Support Administrator

Service Support Administrator

Service Support Administrator

UC4 Administrator Technical Lead-Service Support

Network Support Administrator - Active Secret Clearance

Service Support Specialist II

Customer Service Administrator

Trainee Systems Support Administrator

Business Support Administrator

Our AI answers in your language