Service Support Administrator

• Provide ad-hoc administrative support including logging calls, answering emails, and liaising with Service Managers
• Distribute engineers' monthly service records
• Update and complete reactive jobs including escalations for key accounts
• Review and sign off service visits against manager audits
• Issue engineer call-out rotas
• Manage customer satisfaction forms and track KPIs
• Monitor and edit engineer time bookings daily
• Update planned customer jobs and send service sheets to clients
• Provide daily email updates to all clients

• Strong administrative and organizational skills
• Excellent communication and attention to detail
• Ability to manage multiple tasks and deadlines
• Proficiency in Microsoft Office and CRM systems (desirable)

Proficiency in CRM systems

• Eye care vouchers and money towards glasses for VDU purposes
• Pension scheme option with employer contributions
• 28 days paid annual leave
• Weekly pay
• Interview support and advice
• Dedicated recruitment consultant support