Service Support Administrator, Office Angels

Office Angels

Location:
United Kingdom, Ashford, Kent

Category:
Office Administration

Contract Type:
Not provided

Salary:

28000.00 - 32000.00 GBP / Year

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Job Description:

Our client would like to recruit a Service Support Administrator to provide essential administrative support to their Service Delivery Manager and Engineering team across the UK. If you have scheduling and geographical knowledge of the UK we'd love to speak to you about this opportunity.

Job Responsibility:

Coordinate incoming service requests and manage job bookings
Maintain and update service schedules and engineer calendars
Ensure timely completion of engineer worksheets, reports, and timesheets
Assist in preparing documentation for audits, site visits, and inspections
Support the recruitment and onboarding process for new service staff
Serve as the first point of contact for customer service inquiries
Liaise with engineers regarding daily schedules, PPE/tooling needs, and job updates
Organise site visits and follow up on customer quotes and queries
Track and monitor compliance documentation such as PPE records and training certifications
Assist with incident reporting and follow-up actions
Maintain accurate records to support Quality, Environment, and Information Security Management Systems (QEISMS)
Help monitor performance metrics and prepare internal reports
Ensure all service activities are logged in the internal system
Collaborate with the finance team for timely invoicing and job closure processes

Requirements:

Experience scheduling engineers across the UK
Previous experience in an administrative or coordination role, preferably in a technical or engineering environment
Strong organisational and multitasking abilities
Confident communicator, both verbal and written, with excellent customer service skills
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using internal software systems
High attention to detail and accuracy in record-keeping
Awareness of compliance and health & safety processes

What we offer:

Career growth and professional development opportunities
A fun, friendly, and supportive office environment within a family-run business
25 days holiday plus bank holidays
Private medical insurance
Regular team events and a fantastic company culture
A dog in the office

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Support Administrator