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Office Angels Logo Office Angels · Office Administration

Service Support Administrator

United Kingdom, Ashford, Kent 28000.00 - 32000.00 GBP / Year · Job Posted July 19, 2025
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Job Description

Our client would like to recruit a Service Support Administrator to provide essential administrative support to their Service Delivery Manager and Engineering team across the UK. If you have scheduling and geographical knowledge of the UK we'd love to speak to you about this opportunity.

Job Responsibility

  • Coordinate incoming service requests and manage job bookings
  • Maintain and update service schedules and engineer calendars
  • Ensure timely completion of engineer worksheets, reports, and timesheets
  • Assist in preparing documentation for audits, site visits, and inspections
  • Support the recruitment and onboarding process for new service staff
  • Serve as the first point of contact for customer service inquiries
  • Liaise with engineers regarding daily schedules, PPE/tooling needs, and job updates
  • Organise site visits and follow up on customer quotes and queries
  • Track and monitor compliance documentation such as PPE records and training certifications
  • Assist with incident reporting and follow-up actions
  • Maintain accurate records to support Quality, Environment, and Information Security Management Systems (QEISMS)
  • Help monitor performance metrics and prepare internal reports
  • Ensure all service activities are logged in the internal system
  • Collaborate with the finance team for timely invoicing and job closure processes

Requirements

  • Experience scheduling engineers across the UK
  • Previous experience in an administrative or coordination role, preferably in a technical or engineering environment
  • Strong organisational and multitasking abilities
  • Confident communicator, both verbal and written, with excellent customer service skills
  • Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using internal software systems
  • High attention to detail and accuracy in record-keeping
  • Awareness of compliance and health & safety processes

What we offer

  • Career growth and professional development opportunities
  • A fun, friendly, and supportive office environment within a family-run business
  • 25 days holiday plus bank holidays
  • Private medical insurance
  • Regular team events and a fantastic company culture
  • A dog in the office
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