Service Support Administrator

• Send quotes to customers for service contract renewals
• Ensures repeat contract renewal by understanding customer buying decisions making process & patterns
• Submit accurate weekly forecasts, along with any other reporting requirements, in conjunction with Baxter’s CRM
• Refer on internal leads when appropriate to Remote Sales Representatives
• Provides input on new markets, new product introductions, and existing products or supplies
• Promotes and establishes education of the company's products and/or services
• Manages and responds to customer concerns and problems
• Complete customer contract/supplier forms and certification requests
• Support projects, campaigns, documentation and process improvement
• Closely collaborates BU’s

• Proven experience in service contract administration
• preferably within a Corporate environment
• Excellent interpersonal and customer relationship building skills required
• Excellent time management, multi-tasking and organisational skills required
• Fluency in local Market language
• Strong negotiation skills & Ability to close deals with customers
• Demonstrated ability to be proactive and take initiative to get things done
• Tenacity/Intensity and results orientation
• Strong customer focus
• Passion for Improving Business Performance and for Your Ongoing Professional Development
• Optionally experience in the Medical Devices industry
• A degree in science, technology, medical, or business related subject, or equivalent experience, preferred

Optionally experience in the Medical Devices industry

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance