Service Support Administrator

• Acting as a first point of contact for incoming telephone calls and email enquiries from clients and third parties
• Providing administrative and coordination support to the Service Planning / Service Coordination team
• Responding to client requests and providing initial information regarding service timelines
• Supporting the scheduling and coordination of field-based service teams
• Confirming appointments and liaising with internal teams to ensure smooth service delivery
• Monitoring office supplies and placing stationery orders as required
• Acting as a point of contact for office maintenance and facilities-related queries
• Working closely with other administrative teams across the business to maximise efficiency and resource use
• Maintaining accurate records and supporting compliance with internal processes

• Proven experience in an administrative or service support role
• Confidence communicating with clients via telephone and email
• A calm, solutions-focused approach in a fast-paced environment
• Excellent written and verbal communication skills
• Strong attention to detail, organisation and record keeping
• Good IT skills, including Microsoft Office, and the ability to learn bespoke systems
• The ability to handle confidential information with discretion
• A collaborative approach and strong interpersonal skills

Previous experience within an engineering, construction, logistics or operational environment

• 25 days holiday + 8 bank holidays (with buy/sell and carry-over options)
• Up to 12% combined pension contribution
• Hybrid and flexible working options
• Flexible benefits platform including Life Cover, Private Healthcare, Dental, Gym schemes, Tech scheme, Travel Insurance, Charity Giving and more
• Health & wellbeing support, including Mental Health First Aiders, Employee Assistance Programme and Smart Health services
• Paid volunteering / wellbeing days
• Ongoing training, development and genuine internal progression opportunities
• Recognition as a UK Top Employer (9 years running)
• Free on-site parking