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Service Support Administrator

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Gas Networks Ireland

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Location:
Ireland

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Workorder Progression Team within Network Services Production Support is responsible for ensuring all requirements to enable work progression are fulfilled throughout the lifecycle of the work and for managing the Maximo Asset Register and related planned maintenance records (PMs) for all gas infrastructure assets.

Job Responsibility:

  • Handling Requests submitted through the Work order progression mailbox and communicating with the Siteworks area on same
  • Creation of Work Orders for GNI and Business Partners
  • Quality Audit completed Work Orders to ensure they are comprehensive, complete, and accurate
  • Ensuring Workorders are progressed correctly on handheld devices
  • Create various Workorder Status and Pre req reports, distribute to owners, and action workflow related backlogs
  • Ensuring that records are progressed to a conclusion or cleaned down/deleted in timely fashion
  • Monitor high standard or Work Order Data Quality and assist with Data cleanse tasks
  • Monitor and report on return of meters from site following disconnection or exchange
  • Generating Ad hoc site-works related reports and data cleansing as required
  • Liaising with Customer Services Representatives and Business Partners to provide clarification/additional information/links to field resources
  • Supporting all Work order Progression activities as required
  • Performing other duties as maybe assigned from time to time

Requirements:

  • Ability to work with others to ensure success in the performance of a team
  • Excellent verbal and written communication skills with the ability to convey messages in a clear and sufficient manner
  • Proven effective time management skills with the ability to prioritise and remain focused
  • Flexible with regards working in a changing environment and the ability to adjust to new work structures, processes, and requirements as necessary
  • Proactively identifying new areas of learning and using newly gained knowledge and skill on the job
  • Striving for quality and ensuring consistent high standards of work

Additional Information:

Job Posted:
March 01, 2026

Expiration:
March 13, 2026

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