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Service Supervisor

United States, Dubuque, Iowa · Job Posted February 17, 2026
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Job Description

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers.

Job Responsibility

  • Ensure direct reports meet performance and accuracy goals
  • Lead, coach, and develop team members through training, feedback, and recognition
  • Oversee hiring, supervision, and retention of service staff
  • conduct performance reviews and support professional growth
  • Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs
  • Maintain turnaround times and call standards that meet or exceed client and SISCO expectations
  • Manage daily workflow and projects related to PPO and Provider Maintenance

Requirements

Medical claims and customer service supervisor experience preferred

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