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Robert Half Logo Robert Half · Customer Service

Service Supervisor

United States, Rochester · Job Posted February 04, 2026
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Job Description

This role oversees a team of service professionals and technicians, ensuring that customer needs are addressed efficiently, schedules are managed effectively, and service standards remain consistently high. The ideal candidate is an organized leader with strong communication skills, a knack for problem‑solving, and the ability to guide a team through fast‑paced operational demands.

Job Responsibility

  • Oversee the daily workflow of the service team, ensuring tasks are completed accurately, safely, and on schedule
  • Provide leadership, coaching, and support to technicians and service staff to promote professional growth and strong performance
  • Coordinate service requests, technician assignments, and job schedules to maximize efficiency and meet customer expectations
  • Review work orders, documentation, and reports to ensure accuracy and completion
  • Serve as a primary point of contact for customer concerns, ensuring timely, courteous, and effective resolution
  • Partner with internal teams—including operations, parts, sales, and administration—to support seamless service delivery
  • Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring inspection findings and repairs are well-documented and performed in accordance with department policies and objectives
  • Monitor department performance metrics, identify improvement opportunities, and implement process enhancements
  • Ensure compliance with company policies, safety standards, and operational best practices
  • Assist with training new team members and reinforcing established procedures

Requirements

  • Technical education or equivalent training and experience
  • 5+ years’ experience with maintenance and repair of pumps or other types of rotating equipment highly preferred
  • Strong written and verbal communication skills
  • Supervisory experience preferred
  • Proficient with mobile devices and computers
  • advanced proficiency with Excel preferred
  • Must be able to pass background and reference checks
  • as well as drug test (will test for THC due to Federal Contracts)
  • Must maintain active driver’s license with clean driving record

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
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