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Service Supervisor

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Convene

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Location:
United States , New York

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

26.00 USD / Hour
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Job Description:

We are seeking a Service Supervisor who will assist in leading the Hospitality Service Team at our NeueHouse Madison Square location. As a Service Supervisor, you will be responsible for ensuring the success of all programs while maintaining a high-quality products and service levels. The Service Supervisor will report directly to the Service Manager and the General Manager.

Job Responsibility:

  • Supervise and participate in the setup, execution, and breakdown of all programming quickly and efficiently and ensure that it is following the Program Execution Order
  • Supervise the service team and support staff including setup, utilities, maintenance, and security
  • Coordinate culinary service between the culinary team and service team
  • Monitor inventory and keep culinary informed of accurate counts
  • Enforce all rules and regulations and ability to carry out all safety and emergency programs
  • Follow health and safety regulations and ensure sanitation and cleanliness of service areas
  • Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
  • Manage opening and/or closing inspection duties
  • Maintain service cleanliness in front and back of the sit
  • Ensure positive overall client satisfaction
  • Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
  • Adhere to basic hygiene procedures and grooming standards
  • Lead and perform duties of service technician during shift

Requirements:

  • Minimum Bachelor’s Degree in Hospitality or related field preferred
  • Minimum 2 years’ of progressive experience in a conference center or a related field
  • Previous supervisory responsibility preferred
  • Strong knowledge of service standards, and different service types
  • Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
  • Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
What we offer:
  • Day-one health coverage for you and your family
  • 24/7 virtual care
  • Emotional well-being support
  • Fertility & family planning benefits
  • Generous PTO
  • Birthday off
  • Paid parental leave
  • Year-end holiday closure
  • 401K with company match
  • Support for education, courses, and certifications
  • Ongoing career growth opportunities
  • Recognition programs
  • Volunteer and give-back opportunities

Additional Information:

Job Posted:
January 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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