Service Supervisor

• Demonstrate Modern Machinery's core values and promote the mission and vision of the company
• Follow all company policies and procedures for safe work procedures and contribute to the achievement of company safety goals
• Supervise Shop Service Technicians and manage a dynamic work schedule
• Maintain schedule and manage shop work
• Oversee repairs and provide support/guidance
• Evaluate all work for accuracy
• Review and approve timecards daily
• Foster a team environment and work together to form and execute solutions
• Open, monitor, and review work orders with Service Administrator to close out work orders in a timely manner
• Establish, promote, and ensure an outstanding level of customer service to internal and external customers
• Provide written estimates to salesmen and customers for repair and service work
• Proactively keep contact with customers on repair progress and service reports
• Act as point of contact for all service and repair calls
• Assist customers and technicians with technical questions
• Participate in staffing Service Technician positions and conducting annual employee evaluations
• Meet with the Service Manager regularly to review Service department status

• Minimum 2-year supervisory/management experience
• Preferred 2 or 4-year technical degree or equivalent job experience
• Technical and diagnostic skills required
• Ability to read and understand schematics
• Hydraulic, engine, electrical troubleshoot, and repair
• Proficient in Microsoft Office products (Outlook, Word, and Excel)
• The individual in this position should be personable, highly motivated, detail oriented with the ability to work in a fast-paced environment
• Provide exceptional customer service
• Personal accountability and self-management to prioritize and complete all tasks required of the position
• Effective verbal and written communication skills
• Ability to manage relationships both internally and externally
• Teamwork: cooperate and support others within the Service Department and the Modern Machinery organization.

2 or 4-year technical degree or equivalent job experience

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account
• 401k/Roth Retirement Savings Plan with Company Match
• Participation in Annual Profit-Sharing Plan
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Virtual Mental Health & Tele Medicine Benefit
• Company Paid Life Insurance & Disability Benefits
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)