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Service Supervisor – Service Operations

United Kingdom, Birmingham Employment contract · Job Posted May 27, 2026
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Job Responsibility

  • Create an environment where engineers are motivated to achieve their best, leading by example with a strong commitment to excellence
  • Work closely with the Field Line Manager to develop and implement strategies that promote continuous improvement and enhance team efficiency
  • Provide mentorship and training to team members, helping them develop their technical skills and fostering a culture of ongoing learning and development
  • Assist in the induction of new team members, ensuring they are fully prepared with the necessary skills and knowledge to excel in their roles
  • Actively participate in engineering tasks, providing practical, on-the-ground support and troubleshooting complex systems, products, and issues
  • Offer over-the-phone technical assistance to team members, helping them resolve challenges swiftly and efficiently
  • Regularly conduct health and safety audits within the engineering team, identifying areas for improvement and ensuring compliance with safety regulations
  • Develop and enforce action plans to address any safety concerns, maintaining a safe working environment for all team members
  • Monitor and ensure that all engineering tasks are completed to the highest standards, meeting both customer expectations and business objectives
  • Serve as the primary communication link between field operations and the office, ensuring clear and consistent information flow
  • Facilitate feedback from the field to management, helping to refine processes and improve service delivery
  • Plan and schedule work assignments, effectively organising personnel and material resources to meet project timelines and objectives

Requirements

  • Experience with Gent and Notifier systems
  • Proven experience in field electrical and supervisory/management
  • Considerable demonstrable Fire Systems industry experience
  • Industry specific qualifications (FIA or equivalent)
  • You must be fully qualified, with a certificate in IOSH or SSSTS (Health and Safety)
  • Proficiency in MS Office (Outlook, Word, Excel)
  • Strong leadership and communication skills
  • Excellent customer service skills
  • Sound knowledge of contract terms and pricing
  • People management skills
  • Hold a full driving licence
  • Ability to create and build strong relationships, with a professional approach

What we offer

  • Competitive salary
  • Employee recognition scheme
  • Paid refer a friend bonus up to £1000
  • Development and progression opportunities
  • Annual leave increasing with service

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