Service Specialist, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Service Specialist ensures an excellent level of customer service in order to achieve full customer satisfaction. This includes managing the resources of the Branch and delivering exceptional client experiences. Responsibilities include promoting products/services of the institution, coordinating branch resources and staff, ensuring control and security protocols, and adhering to compliance standards while protecting the firm's reputation.

Job Responsibility:

Coordinate the application of the Attention and Operation Model in Branch
promote the products/Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means
coordinate adequately the material resources and the employees of the Branch
efficiently contribute with the control and security functions with the personnel designated as responsible for this function
fulfill the clients’ necessities while providing an exceptional client experience
assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements:

2-4 years of experience in customer service, sales and/or referencing in branches
consistently demonstrates clear and concise written and verbal communication

What we offer:

Equal opportunity employer
reasonable accommodation for persons with disabilities

Additional Information:

Job Posted:
July 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Specialist