Service Specialist, Citi

Service Specialist

Citi

Location:
Mexico, Arandas

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch exceptional experiences.

Job Responsibility:

Coordinate the application of the Attention and Operation Model in Branch
promote the products / services of the institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means
coordinate adequately the material resources and the employees of the branch
efficiently contribute with the control and security functions with the personnel designated as responsible for this function
fulfilling the clients’ necessities while providing an exceptional client experience
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements:

2-4 years of experience in customer service, sales and/or referencing in branches
consistently demonstrates clear and concise written and verbal communication

Additional Information:

Job Posted:
June 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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