Service Specialist, Citi

Citi

Location:
Mexico, Saltillo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Service Specialist ensures an excellent level of customer service to achieve full client satisfaction, managing branch resources and generating 'Exceptional Experiences' from client arrival to resolution.

Job Responsibility:

Coordinate the application of the Attention and Operation Model in Branch
promote the products/services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means
coordinate adequately the material resources and the employees of the Branch
efficiently contribute with the control and security functions with the personnel designated as responsible for this function
fulfill clients’ necessities while providing an exceptional client experience measured by specific metrics
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

2-4 years of experience in customer service, sales and/or referencing in branches
consistently demonstrates clear and concise written and verbal communication
Bachelor’s/University degree or equivalent experience

What we offer:

Equal opportunity employer
accessibility for persons with disabilities
reasonable accommodation available

Additional Information:

Job Posted:
July 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Specialist