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We are looking for a detail-oriented Service Specialist to support ENS Product Services operations. This Long-term Contract position is well suited for someone who enjoys coordinating office-based service activities, maintaining accurate reporting, and helping teams meet established performance expectations. The person in this role will contribute to consistent service delivery by tracking key metrics, supporting administrative workflows, and ensuring service commitments are followed closely.
Job Responsibility:
Delivers quality service to clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Identifies opportunities for process improvement and works with leaders to implement
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions
Serves as a mentor for less experienced teammates
Performs data input, maintaining strong prioritization and organization
Requirements:
Experience in an office support, service coordination, or administrative role
Ability to produce and interpret KPI reporting with strong attention to accuracy and detail
Familiarity with service level agreements and the ability to monitor work against defined standards
Strong organizational skills with the ability to manage multiple tasks and deadlines effectively
Clear written and verbal communication skills for working with internal teams and stakeholders
Proficiency with standard business software and reporting tools used in office environments
What we offer:
medical, vision, dental, and life and disability insurance