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Service Specialist - ENS Product Services

United States, Auburn Employment contract · Job Posted May 15, 2026
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Job Description

We are looking for a detail-oriented Service Specialist to support ENS Product Services operations. This Long-term Contract position is well suited for someone who enjoys coordinating office-based service activities, maintaining accurate reporting, and helping teams meet established performance expectations. The person in this role will contribute to consistent service delivery by tracking key metrics, supporting administrative workflows, and ensuring service commitments are followed closely.

Job Responsibility

  • Delivers quality service to clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Identifies opportunities for process improvement and works with leaders to implement
  • Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Documents all interactions
  • Serves as a mentor for less experienced teammates
  • Performs data input, maintaining strong prioritization and organization

Requirements

  • Experience in an office support, service coordination, or administrative role
  • Ability to produce and interpret KPI reporting with strong attention to accuracy and detail
  • Familiarity with service level agreements and the ability to monitor work against defined standards
  • Strong organizational skills with the ability to manage multiple tasks and deadlines effectively
  • Clear written and verbal communication skills for working with internal teams and stakeholders
  • Proficiency with standard business software and reporting tools used in office environments

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • free online training

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