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Buhler Group in MAI region is looking for an experienced and passionate professional to join the team as Service Skills Development Manager for Middle East, Africa and India region. In this role you would be responsible to be the driving force behind the advancement of technical skills, customer service proficiency, and overall expertise of our Field Service Engineers. The role involves strategic planning, program development, and collaboration with various stakeholders to elevate the capabilities of our field service team.
Job Responsibility:
Develop and execute a strategic roadmap for the skill development of Field Service Engineers aligned with business objectives
Identify key areas for improvement and create action plans to address skill gaps
Lead the design and implementation of skill development programs, covering technical competencies, customer service excellence, and industry-specific knowledge
Facilitate mentorship programs and provide ongoing coaching to Field Service Engineers for continuous improvement
Foster a culture of collaboration and knowledge sharing within the team
Establish performance metrics and evaluation mechanisms to assess the effectiveness of skill development initiatives
Collaborate with the HR, Training Managers, Operations and the Business Academies to ensure alignment of skill development initiatives with organizational goals
Requirements:
Bachelor's degree in Business Administration or Engineering
Minimum 8-10 years of experience in the relevant field
Proven experience in leading skill development programs for field service or technical roles
In-depth knowledge of Buhler technologies and equipment
Strong leadership, communication, and interpersonal skills
Ability to analyse training needs and design targeted skill development programs