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Service Shop Dispatcher

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Group 1 Automotive

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Location:
United States , Danvers

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

4333.00 - 9166.00 USD / Month
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Job Description:

Ira Subaru is part of fast-growing Group 1 Automotive, a leader in automotive retail and we are looking to add a Service Shop Dispatcher to work in our world class service facility. Our well-organized dispatcher will be a team player distributing work to 40 plus technicians, and enjoys the interaction with our clients and associates throughout the day.

Job Responsibility:

  • Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity
  • Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met
  • Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs
  • Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays
  • Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times
  • Documentation: Maintain accurate records of work assignments, job status, and completion times
  • Customer Focus: Support the service team in delivering timely and high-quality service to customers

Requirements:

  • Strong organizational and time-management skills
  • Ability to balance multiple tasks and priorities in a fast-paced environment
  • Experience in operations, scheduling, or workflow management preferred
  • exposure to process improvement or manufacturing principles is a plus
  • Excellent communication and problem-solving skills
  • Proficiency with scheduling tools and basic computer applications
  • High attention to detail and methodical approach to planning
  • Previous automotive service experience is a plus but not required

Nice to have:

  • Experience in process improvement, operations, or manufacturing environments
  • Previous automotive service experience

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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