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KARL STORZ Logo KARL STORZ · IT - Administration

Service/Senior Service Engineer - Regional Service (Gujarat)

India, New Delhi · Job Posted February 19, 2026
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Job Description

Responsible for meeting the daily service repair needs of medical device equipment with defined quality standards & optimum utilization of resources in assigned territory with focus on achievement of customer service excellence.

Job Responsibility

  • Responsible for meeting the daily service repair needs of medical device equipment with defined quality standards & optimum utilization of resources in assigned territory with focus on achievement of customer service excellence
  • To manage and execute the installations and warranty service
  • Conduct Preventive Maintenance Programs and Tray Audits as per technical expertise and timelines given
  • To provide on-site Service Support to customers across the defined region for repair of Equipment of Medical, Industrial and Veterinary endoscopes
  • To update call stage in the web portal and escalate calls/ issues to the supervisors/ regional in-charge in timely manner
  • Execute and manage repairs (there is well defined job-list) onsite/service channel partners office
  • To handle escalated calls from other colleagues based on requirements
  • To provide technical assistance to other colleagues in installations and business development calls, based on allocated Job/tasks
  • To generate revenue through Repairs, Accessories Sales, AMCs and repair exchange as per given targets - coordinate to submit estimate, approval follow-ups, spares consumption and invoicing
  • Ensure proper and timely response / update to the customer - directly to achieve high level of customer satisfaction
  • Implement Empathy, Drive, Communication competencies and fair understanding and exhibition of Self / Brand Image
  • To monitor planned visits of self
  • Responsible for maintenance, upkeep, tracking and audit of loaner equipment and inventory
  • To ensure turn-around time defined in advance
  • Implementation of company defined processes and systems required to deliver high quality consistent Customer Service Support

Requirements

  • Degree or Diploma in Electronics / Electrical / Instrumentation, / Biomedical or Equivalent
  • Candidate should have basic knowledge of Electrical and Electronics fundamentals
  • 3-8 years of experience in service & maintenance
  • Field exposure required, local language knowledge mandatory
  • Good communications, listening and interpersonal skills
  • Proficiency in English, Hindi & Regional Language
  • Ability to utilize resources efficiently
  • Self-starter and swift learner
  • Ability to adapt and work under pressure

What we offer

  • The company provides comprehensive health coverage, including hospitalization benefits, for employees and their dependent family members
  • Parental Leave Policies to support employees during significant family milestones
  • Free & Confidential Counselling Support to promote employee well-being and mental health
  • The company provides insurance coverage to ensure financial protection for employees and their families in case of unforeseen circumstances
  • KARL STORZ also contributes 4.81% of the Basic salary to the Gratuity scheme
  • Employees can choose to contribute to the National Pension Scheme by making a declaration to the effect
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