Service Segment Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

Job Responsibility:

Own the overall business success of a defined set of services, solutions, or portfolio segments
Establish strategies and business plans to drive profitable growth and Total Customer Experience (TCE)
Monitor and manage product/service business metrics (attach, penetration, revenue, TCE)
deliver recovery or corrective action plans when needed
Identify and implement process improvements across routes to market, delivery, operations, and team productivity
Build and foster strong partnerships with Product Business Groups, Alliance partners, Services teams, Regional Business Development Managers, Sales, Solution Partners, and Delivery functions
Act as the focal point for functional team issues and resolution
Provide direction, leadership, and coaching to direct reports
remove barriers to enable success
Create a high-performance, growth-oriented, diverse, and rewarding work environment
Drive HR goals including diversity and talent development

Requirements:

8+ years in Service Business Management with a proven track record of success
First-level and advanced university degree (MBA or equivalent preferred)
Established management background leading senior individual contributors and teams
Strong understanding of competitive market dynamics, business models, strategies, and processes
Organizational design and planning
Problem-solving and productivity management
Strong communication, negotiation, and relationship management skills
Familiarity with financial reporting tools
ability to design and interpret reports
Program management and change management expertise
Ability to manage by influence across international, multi-cultural, and virtual teams
Demonstrated ability to drive change across functions and influence at senior management levels

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity
Personal Initiative

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Service Segment Manager