Service Segment Manager Job at Hewlett Packard Enterprise (Bangalore)

Service Segment Manager

Service Segment Manager role at Hewlett Packard Enterprise focusing on managing ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

12+ years demonstrating mastery in Service Business Management
First-level and advanced university degree (MBA or equivalent preferred)
Proven management background leading senior individual contributors and managers
Excellent understanding of competitive market dynamics, business models, strategies, and processes
Organizational design and planning
Financial expertise and strategic planning methods
Problem-solving and productivity management
Strong communication, negotiation, and influencing skills across cross-functional teams
Ability to influence at cross-functional and executive levels
Recognized authority in service business management

Job Responsibility

Own the overall business success of a large and diverse set of service products/solutions
Define strategic direction and plans for the service business, monitor performance, and implement corrective actions, cost reductions, and incremental growth initiatives
Manage and track product/service business metrics (attach, penetration, revenue, TCE)
deliver recovery or action plans for exceptions
Build and foster strong partnerships with Product Business Groups, Alliance partners, Services teams, Regional Business Development Managers, Sales, Solution Partners, and Delivery functions
Lead key initiatives that reshape portfolio, selling motions, competitive advantages, and business models
Provide leadership, coaching, and barrier removal to enable direct reports to achieve objectives
Create a high-performance, growth-oriented, diverse, and rewarding work environment
Mentor individual contributors and Manager I level leaders
contribute to talent development programs (rotational, re-skilling, etc.)

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Service Segment Manager

Responsible for the overall management of a service segment of significant scope...

Location

Vietnam , Hanoi City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically, 8+ years to establish proven track record in Service Business Management
Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
Medium to high knowledge of IT and services industry
In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market
Problem detection and analysis of root cause
Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames
Demonstrated skills in planning and financial analysis
Medium level of planning, project management and change management skills
Good presentation skills
Ability to influence different functions, geographies, and the ability to build strong consensus

Job Responsibility

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution core teams and provides service requirements into product development stages/phases
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
Responsible for revenue and margin contribution for a set of (more than one) solutions or services
Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value
Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business
Provides mentoring and guidance to peers and lower-level employees

What we offer

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Fulltime

Client Services Manager

Gummicube is looking for a dedicated Client Services Manager to lead our award-w...

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

Airship

Expiration Date

Until further notice

Requirements

5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
3+ years in leadership roles managing client services or account management teams
3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
Experience managing enterprise accounts with contract values of $1M+ annually
Proven track record of achieving 95%+ net revenue retention in enterprise segments
Advanced Excel/Google Sheets expertise for data analysis and reporting
Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
Project management expertise with complex, multi-phase enterprise implementations
Executive presence with ability to present to C-suite stakeholders
Strong emotional intelligence and conflict management skills

Job Responsibility

Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
Serve as liaison between the Accounts & Client Services team and Executive Leadership
Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention

What we offer

Equity is also offered with this role
Robust benefits package as part of our Total Rewards approach to compensation

Fulltime

Cx Service Managing Consultant

We are seeking a highly motivated and experienced CX Transformation Business Con...

Location

United Kingdom , London; Manchester; Glasgow

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Previous experience in delivering customer experience (CX), Customer Service, or a similar role
Hands-on experience as an end user in CRM, Customer Service and Marketing platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, Microsoft Dynamics, Adobe)
Passion for shaping organisations to adapt to new trends in Customer Engagement, including the role of Agentic AI in transforming Contact Centres
Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals
Proven experience in designing and delivering CRM and CX strategies
Strategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clients
Experience seller – a keen interest to identity and drive potential opportunities with clients that will open up areas for frog to expand
Pragmatic problem-solver – Focuses on finding practical solutions and reducing complexity to drive results
Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease
Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders

Job Responsibility

Collaborate with clients to assess their current customer experience and the role of their CX and Martech tools in enabling this
Design strategies to improve customer engagement, retention, and loyalty
Identify opportunities for innovation and process optimization in customer facing processes and customer service journeys
Lead or assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics)
Lead or assist in supporting the business transformation enabled by CX tools to deliver key business capabilities (e.g., automation, communications, strategy, segmentation)
Work with customers to identify challenges and opportunities that will enable them to deliver on their goals
Work with technology, data and customer teams internally and externally to develop customer first solutions
Serve as a key point of contact for clients, ensuring smooth communication and delivery
Work with client teams to improve adoption of CX technology and ways of working to drive better Customer Engagement outcomes
Collaborate with internal and external stakeholders to align solutions with business objectives

What we offer

We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people
All UK employees are eligible to request flexible working arrangements
We have trained ‘Mental Health Champions’ across each of our business areas
We have also invested in wellbeing apps such as Thrive and Peppy
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance

Fulltime

Category Manager Storage & Data Services

The Category management function defines and manages the product offering, posit...

Location

Malaysia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelors degree in Marketing or Finance
advanced degree or MBA preferred
Typically 8-12 years of professional experience with a combination of Marketing, Sales, Business Planning experience preferred
Consumer and/or Commercial Partner management expertise
End User Account management as an alternative
IT industry knowledge
Business planning skills, multidimensional
Financial planning and modelling skills
Strong communication skills at senior management internally and externally
Knowledge of promotional marketing processes and practices

Job Responsibility

Deep understanding of the category product, business management and sales challenges and strategies
Actively contributes to the definition of the category business plan
Establishes relationships and represents team with sales force and other partners at senior level
Product line and quota responsibility for a significant share of the product range, or a specific customer segment
Functional responsibility for the team in one or several areas (market analysis, marketing engagement, SF communication etc)
May lead a subset of the team
May lead overall engagement with one or several sales teams
May lead engagement partnership with external IT vendor

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Data Services Manager

MissionWired is looking for a data services manager to join our data services te...

Location

United States

Salary:

75000.00 - 82500.00 USD / Year

MissionWired

Expiration Date

Until further notice

Requirements

2+ years of experience in data programming and reporting using tools such as Visual Foxpro, Accuzip, Stylist, Personator and Excel
Comfortability solving complex technical problems in a high volume environment
Ability to juggle multiple projects in a deadline-driven environment
Proven ability to work directly with users and management to gather requirements, responding to requests in a proactive way
Ability to work independently, but know when to seek input and direction
Passion for making our world a better place

Job Responsibility

Partnering with clients, account services teams, and production staff to provide front end data services for client mail files
Performing file conversion, package segmentation, data suppressions, merge/purge, data cleansing, CASS/NCOA/ANKlink, Nth selects, chapter data appends, custom scripting, and congressional appends
Managing source code builds, scanline/check digit builds, ask string builds, and salutation/full name builds
General file analysis including matchback file returns, production file, test file & sample file creation
Understanding postal logistics and analytics processing
Data reporting (merge/purge reports, cass/ncoa drops, input/output counts, ask string builds, input/output dumps, etc.)
Accurately and articulately answering questions regarding data processing services to clients and internal staff
Troubleshooting code as necessary
Assisting with a series of ad hoc reporting requests
Creating analytical reports by retrieving data from different sources and presenting the reports to clients and internal teams

What we offer

100% employer-paid premiums for platinum-level medical plan on a national health care network
100% employer-paid life insurance and short term disability
50% employer-paid vision and dental insurance
401(k) with 3% employer contribution
17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off
Paid parental leave at 100% of your salary
Financial support for reproductive and transgender care
Flexible telecommute and remote work policies
Company issued Mac products for home offices
Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available

Fulltime

Manufacturing Relationship Manager, RLDD, Segment IT

The Manufacturing Relationship Manager for Round Lake Drug Delivery (RLDD) is ac...

Location

United States , Round Lake

Salary:

120000.00 - 165000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT, CS, Business Process Management or related discipline or equivalent number of years of work experience
Have a minimum of 7 years of technical knowledge and 5+ years of IT business engagement experience, preferably in a manufacturing environment
Experience working in a GxP environment particularly in the Cell Therapy, BioTech, or Pharma industries strongly preferred
Experience working with IT systems that integrate with industrial automation is strongly preferred
Possess good communication skills to promote cross functional discussions and be able to explain potentially complex solutions to the customer
Experience working on cross functional teams to obtain project deliverables

Job Responsibility

Partner closely with the assigned plant managers, shared service supply chain functions, and Segment business and IT management
Build, share and drive adoption of the “art of the possible” in how technology can be applied in different ways to help the financial position and strategic objectives of manufacturing within the Segment
Develop and lead a plant manufacturing technology strategy and technology roadmap with alignment to the business plan and IT capabilities, constantly pursuing standardization and TCO reduction
Ensure the plant technology roadmap provides vulnerability management by ensuring systems are running on modern and supported infrastructure
Understand key financial drivers and strategic goals for the assigned plants in the Segment
Ensure projects are aligned to these business objectives
Collaborate with executives and other leaders to define the long-term IT and application roadmap
Partner closely with the business leaders and IT leadership in setting priorities, placing realistic expectations on scope delivery and project
Act as an SME and teacher to other members of the manufacturing teams and IT in support of continuous improvement, customer focus and innovation
Responsibility for IT budget and accuracy of the forecast

What we offer

Paid Time Off
Employee Heath & Well-Being Benefits
Continuing Education/ Professional Development
Support for Parents
Employee Assistance Program
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan
Flexible Spending Accounts

Fulltime

Support Services Product Line Manager

Designs, plans, develops and manages a product or portfolio of products througho...

Location

Poland , Warszawa

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in computer science, engineering or related field of study
MBA or advanced degree in computer science or engineering preferred
10+ years of work experience in related field
Technical understanding and knowledge of the relevant industry
Extensive team skills and ability to cross functionally drive/influence work through others, ability to mentor and lead teams to achieve results for complex, ambiguous projects
Extensive skills in cost efficient solution building, financial performance metric creation and analysis
Extensive business acumen and knowledge of root cause analysis and problem detection
Technical understanding and knowledge of the relevant industry and ability to provide product specific technical training to the team

Job Responsibility

Independently leads and drives the end to end strategy and operational product roadmap for one or more complex products or a product portfolio
Builds and delivers the value proposition, target customer segments, and business case to bring innovative and disruptive products to market for a product portfolio with respect to the whole company product portfolio (i.e. Product configuration mix, Revenue/Margins, financials, market share)
Synthesizes market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen
Guides key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit)
Creates and drives goal alignment and collaborates across one or more products' value chain partners to optimize margins and enable success of products per plans across the product lifecycle. (ie. Engineering: product development, Supply Chain: SKUs, inventory and Marketing: marketing and pricing strategies and Go To Market Plan)

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Service Segment Manager

Hewlett Packard Enterprise

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 20, 2025

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