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The Service Scheduler oversees delivery of service repairs, inspections, and preventative maintenance needs. This role is responsible for scheduling and dispatching Service field operatives, customer communication, and ensuring timely repair, inspections, and preventative maintenance of customer equipment.
Job Responsibility:
Manage the schedule of service work for assigned customers and field operatives
Collaborate closely with Field Operations Managers to ensure timely and efficient resolution of customer needs to maintain high service standards and operational alignment
Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management as needed
Confirm material delivery with customer and arrange for necessary rental equipment, as well as subcontractors, as needed
Communicate with customers and internal stakeholders throughout projects regarding changes or updates
Provide Evergreen Agreement and breakdown quotes and follow up to secure purchase orders
Open service requests and schedule field operatives to respond to emergency breakdowns, as well as communicate costs appropriately to the customer
Monitor and communicate changes in agreement scope and profitability to relevant internal stakeholders
Gain a general understanding of the contents of all OSHA, ANSI, CMAA, HMI, NEC and other codes or regulations pertaining to the crane/hoist industry. Refresh and update knowledge periodically
Follow and assist in the enforcement of all safety rules and procedures including those established by the customer
Perform other duties as assigned
Requirements:
Must be customer-oriented, have well-developed interpersonal, communication, organizational and PC skills
Must be able to handle multiple tasks at one time with a strong ability to prioritize
Comfortable in an industrial environment
Willing to take on new and challenging tasks
Must have a take charge attitude, be decisive and possess a high level of responsibility
Must be comfortable in a fast pace, growth-oriented environment
Bachelor’s degree preferred, or prior equivalent experience and training
Occasional travel required, possibly overnight
Willingness to work overtime or additional hours as needed
What we offer:
Medical Plan
Dental
Vision
401k plan with a match from day one
profit sharing
identity theft protection
accident insurance
travel insurance
2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks
5 days of Sick Leave per year. Pro-rated the first year after 90 days of service