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Office Angels Logo Office Angels · Sales

Service Sales Supervisor

United Kingdom, Ashford, Kent 32000.00 - 35000.00 GBP / Year · Job Posted January 19, 2026
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Job Description

Join a dynamic team as a Service Sales Supervisor, where you'll lead service sales activities and elevate customer relationships while driving revenue growth through innovative up-selling and cross-selling initiatives. You'll have the exciting opportunity to develop and refine service contract offerings, ensuring operational excellence and fostering a productive team environment. If you're a passionate leader ready to make a significant impact in a supportive and fast-paced setting, this role is perfect for you.

Job Responsibility

  • Lead Service Sales Activity: Be the primary commercial contact for service sales enquiries
  • Produce and review compelling quotations for contracts, upgrades, repairs, and modernisations
  • Engage proactively with customers for contract renewals
  • Conduct site visits and customer meetings to build relationships and scope works
  • Drive service revenue growth through upselling and cross-selling initiatives
  • Maintain minimum margin discipline across all service-related sales
  • Develop and Improve Service Contract Offerings: Support the evolution of service care packages to meet customer needs
  • Collaborate with Service Delivery to align pricing, scope, SLAs, and cost structures
  • Standardise contract formats and renewal pathways for efficiency
  • Identify opportunities for upgraded cover and new service propositions
  • Supervise and Develop the Admin Team: Provide daily guidance and oversight to the Service Repairs Administrators
  • Ensure work quality in quotes, job packs, and renewal administration
  • Coach team members through structured onboarding and learning progression
  • Set clear expectations and workflows to minimise errors
  • Encourage strong system usage and CRM discipline
  • Ensure Operational and Process Excellence: Ensure all quotations are accurately costed and formatted correctly
  • Guarantee job packs are created and delivered to the Service Desk within 24 hours
  • Maintain accurate data and reporting across CRM and service systems
  • Drive continuous improvement in admin processes and customer communication
  • Foster good internal communication between Sales, Service Desk, and Field Engineers
  • Reporting & Performance: Maintain a live view of pipeline, conversion rates, and contract performance
  • Provide weekly updates to the Head of Sales with key metrics
  • Flag risks on large contracts and customer dissatisfaction
  • Deliver insights on improvements or opportunities within Service

Requirements

  • Previous experience in a Technical sales environment is essential
  • Experience selling service & maintenance agreements
  • Experience supervising, guiding and developing a team
  • Experience working in a manufacturing, installation, distribution business is a distinct advantage
  • An analytical mindset and attention to detail

What we offer

  • 25 days annual leave
  • A day off for your birthday
  • Free on-site parking
  • Perkbox
  • Heathshield
  • Company pension
  • Open plan offices, with large windows and modern office equipment
  • Opportunities to develop your skills and career
  • 10% Bonus
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