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The Services Sales Specialist is responsible for selling technology, services and/or technology management services (TMS) to end-user customers (and/or partners) in an assigned geographic territory or industry focusing on new business or up-selling within an account. The position requires a solid understanding of the services value proposition and how customers assign services contracts. Knowledge of marketing campaigns to align initiatives with account planning activities is also required. The Services Consultant develops consultative customer proposals, tailoring strategy and solutions to meet the needs of the customer. They understand the customer's business challenges /objectives to provide value added services and solutions. In some instances these specialists may also be responsible for outsourcing deals.
Job Responsibility
Seek out new opportunities and expands and enhances existing opportunities to build and manage the pipeline in specialty area
Maintains knowledge of competitors in account to strategically position the company's products and services better
Develop pursuit plans and manage the pipeline to ensure alignment with account managers
Establish a professional, working, and consultative, relationship with the client
Contributes to proposal development, negotiations and deal closings
Work closely with and supports account manager
May focus on growing contractual renewals for mid size accounts with some complexity
Interface with both internal and external/industry experts to anticipate customer needs and facilitate solutions development
Build sales readiness and reduce client learning curve through effective knowledge transfer in area of specialization
Requirements
Native proficiency in Norwegian, Swedish, or Finnish
Communicative level of English
Deep knowledge of products, solution or service offerings as well as competitor's offerings
Understands the industry and market segment
Understands the role of IT within area of specialization
Negotiates and drives deals
Broad understanding of the customer needs
Uses client engagement skills
Leadership and initiative in successfully driving specialty sales
Translate product knowledge into customer's added business value
Uses specialty knowledge to actively prospects within accounts
Conceptualizes and articulates well-targeted solutions
Ability to take a deal through the sales cycle
Demonstrates high service knowledge and professionalism
Understand the channel
Regular use of Siebel
Understands services as part of strategic product sales
Good prioritization and delegation skills
Knowledge of industry trends
University or Bachelor's degree preferred
Directly related previous work experience
Demonstrated success in achieving progressively higher quota
Extensive vertical industry knowledge required
Typically 5-8 years advanced sales experience required