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Service Sales & Rental Specialist

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Sulzer

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Location:
Italy , Casalecchio di Reno

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position is responsible for driving the Service sales order intake (OI), the service rental OI and the customer acquisition for the Service Water & Industrial Business Unit in Italy. It is accountable for the consolidation and expansion of the service presence, for the assessment of the rental market and for the development and deployment of the rental growth strategy. This position will operate through a proactive approach with the customer in cooperation with Sales functions and supporting functions ensuring the service sales excellence.

Job Responsibility:

  • Acquire solid understanding of services and rental performed within Sulzer, getting a sound knowledge of the reference market and competition landscape to guide the development of a growth roadmap of services and rental in Italy, reaching sales excellence according to Sulzer’s growth plan
  • Reach service order intake (OI) targets, rental order OI and new customer acquisition targets
  • Consolidate and expand service sales in Italy with a proactive approach in cooperation with Sales Managers, Area Managers and Key Account Managers, ensuring a solution-oriented approach
  • Assess the rental market landscape for the whole Sulzer portfolio and develop a growth strategy to meet sales and Customer acquisition targets
  • Drive the development of rental sales both directly and in coordination with Sales Managers, Area Managers and Key Account Managers ensuring a holistic solution-oriented approach
  • Develop complex technical and commercial proposals in coordination with supporting functions, ensuring Customer needs are met
  • Develop and maintain forecasts of sales, forecasts of unit demand through in-depth market knowledge, providing budgeting proposals for new units to be included in the rental fleet
  • Ensure and maintain proper communication with Service Operations for the timely refurbishment of rental units
  • Ensure the coordination in the orders execution together with the Service Operations and Backoffice teams, fostering execution excellence by ensuring timely and high-quality execution
  • Maintain a timely delivery and a high-quality release of reporting and accounting to Customers, ensuring completeness of information shared to supporting functions
  • Build customer relationships, identify key accounts, build trust with new customers in conjunction with Sales Managers, Area Managers and Key Account Managers
  • Provide timely and accurate advice and support to Sulzer colleagues and Customers, ensuring proper level of urgency and escalation to enhance the overall Customer experience
  • Coordinate specific service and rental campaign to drive service growth and awareness
  • Monitor customer needs (VOC- Voice of Customer), market trends, regulation, and competitive landscape
  • Provide forecast of sales to the Service Country Leader
  • track sales, order intake (OI) and profitability of assigned services
  • Adjust where needed the strategic price positioning and related value proposition of each service
  • Cooperate with other support functions and product managers throughout Sulzer
  • Review and draft technical documentation, instructions, marketing and training material as needed

Requirements:

  • Five years relevant experience as a Service Engineer, Service Manager, Sales Manager, Rental Specialist or similar positions
  • Experience in a related B2B service industry preferred, particularly pumps, process industry and/or equipment rental business
  • University Degree in Engineering or similar
  • Italian mothertongue
  • English (fluent)
  • Display empathy, inspire trust and influence across organization and customers
  • Show leadership attitude, with ability of coordinating non-reporting peers
  • Strong communication and presentation skills
  • Ability to work independently, prioritize and manage multiple assignments simultaneously
  • Problem solver, manages tasks end-to-end in a structured and timely manner
  • Curious and open for new technologies
  • Ability to work strategically with good understanding and interest for details
  • Strong business acumen and analytical skills

Additional Information:

Job Posted:
December 31, 2025

Employment Type:
Fulltime
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