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Service Sales Manager – Food System Services

India, Pune · Job Posted June 28, 2026
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Job Description

Join us as a Service Sales Manager – Food System Services based in Pune responsible for developing and executing service business opportunities for niche and customized equipment supplied through the Projects Engineering & Supply (PES) organization, including High-Speed Separators (HSS), Modules, Systems, Automation & Controls (EIA), Panels and related process equipment.

Job Responsibility

  • Develop and execute service business opportunities for niche and customized equipment supplied through the Projects Engineering & Supply (PES) organization, including High-Speed Separators (HSS), Modules, Systems, Automation & Controls (EIA), Panels and related process equipment
  • Identify, qualify and develop service sales opportunities within the installed base
  • Driving growth of service products including Service Agreements, Service Kits and spare parts, Audits & Assessments, Upgrades & Retrofits, Performance Improvement Solutions, Digital and Lifecycle Service Offerings
  • Develop and execute strategies to increase service penetration across target industries and applications
  • Build and maintain strong relationships with key decision makers, plant managers, maintenance teams and technical stakeholders
  • Act as the primary contact for customers covered under FOS service concepts
  • Ensure a superior customer experience throughout the lifecycle of Alfa Laval equipment and systems
  • Provide application and technical support to customers and internal sales teams
  • Recommend optimized service solutions based on customer operating conditions and business needs
  • Support troubleshooting, assessments and value-based service discussions
  • Define and prepare service proposals, including scope, pricing and commercial terms
  • Manage service agreement renewals and expansion opportunities
  • Track service activities and opportunities through OneCRM
  • Ensure timely and accurate quotation, order handling and booking processes
  • Work closely with PES/FOS Capital Sales Team, Engineering & Supply Team, Product & Application Experts, Service Operations Team, Global and Regional PES Service Organizations
  • Support project execution teams in integrating lifecycle service philosophy into new projects
  • Coordinate service sales activities across Sales Companies, Service Centers and Global Stakeholders
  • Maintain and improve installed base quality and documentation
  • Develop lifecycle plans for key customers and critical equipment
  • Ensure customer asset visibility for future service opportunities
  • Monitor market trends, competitor activities and customer requirements
  • Identify emerging service opportunities and value-added offerings
  • Support development of new service concepts for PES applications
  • Maintain accurate opportunity pipeline, forecasts and activity records in OneCRM
  • Ensure correct ALSIS booking and reporting
  • Provide periodic business reviews and performance updates
  • Support internal and customer training programs
  • Promote service awareness and lifecycle value selling across stakeholders
  • Share best practices across service and sales teams

Requirements

  • Bachelor’s degree in Mechanical, Chemical, Electrical, Instrumentation Engineering or related discipline
  • MBA or equivalent business qualification will be added advantage
  • 6 to10 years of experience in Service Sales, Technical Sales, Application Engineering, Project Execution or Aftermarket Business
  • Experience in Food, Beverage, Brewery, Dairy, Pharmaceutical, Biotech, Edible Oil, Food Process Industries or similar sectors
  • Exposure to complex systems and engineered solutions preferred
  • Good understanding of High-Speed Separators (HSS)
  • Process Systems & Modules
  • Automation, Instrumentation & Control Systems (EIA)
  • Evaporation Systems
  • Heat Transfer Equipment
  • Process Engineering Applications
  • Lifecycle Service Solutions
  • Service Agreements and Aftermarket Business
  • Business Development
  • Opportunity Hunting
  • Commercial Acumen
  • Value Selling
  • Strategic Thinking
  • Customer Focus
  • Stakeholder Management
  • Networking & Influencing
  • Communication & Presentation Skills
  • Drive for Results
  • Self drive
  • Agility & Adaptability
  • Learning Ability
  • Collaboration
  • Problem Solving
  • Ownership Mindset
  • Willingness to travel extensively across customer locations PAN India
  • Strong proficiency in CRM systems and Microsoft Office tools
  • Excellent verbal and written communication skills in English
  • Ability to work effectively in a global and matrix organization

Nice to have

  • MBA or equivalent business qualification
  • Exposure to complex systems and engineered solutions

What we offer

  • Interesting and challenging position in an open and friendly environment
  • Exciting place to build a global network with different nationalities
  • Your work will have a true impact on Alfa Laval’s future success
  • Learning new things every day

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