Service Request & Problem Management Process Owner Job at Randstad (Kraków)

Command and Control Senior Manager

The C3 Senior Manager is responsible for the day-to-day management and operation...

Location

Canada , Toronto

Salary:

Not provided

Cloud Carib

Expiration Date

Until further notice

Requirements

5 to 10+ years of previous operations experience as a Senior Manager with direct experience in a Data Centre, Cloud Computing, Managed Services, or Hosting environment as associated to ITIL and ITSM practices
Bachelor’s degree in computer science or relevant area or accumulated on the job experience within the IT/Technology Services industry
Demonstrated leadership, communication, and technical writing skills
Advanced skills in a wide array of technologies to ensure operational expertise and technologies that are aligned to the Services offered by the company
Ability to budget, multi-task, prepare reports, and measure results
Must speak and write fluently in the English language

Job Responsibility

The Senior Manager leads the C3 (Command and Control Centre) Service Desk function and is accountable for process mapping between staff and controls in relation to Event Management, Incident Management, and Problem Resolution
The Senior Manager is accountable to guarantee both passive and active monitoring tools are in place and fully functional 24x7x365 to maintain 100% compliance for data capture for any change in any Configuration Item (CI) or Service under management
The Senior Manager is responsible to ensure that monitoring systems and practices are constantly tuned to guarantee Event management is focused on generating and detecting meaningful notifications about the status of the IT infrastructure and Services
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Event Management is functioning within a complaint state
where variations occur, clear documentation is present to show remediation timelines and plans for audit purpose
The Senior Manager is accountable and responsible for ensuring end-to-end compliance to established Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all aspects of the service desk function
The Senior Manager is accountable for planning, management, and operations of all tools, processes, and people involved in the Incident Management process
The Senior Manager is responsible for coordinating all interfaces between Incident Management and other Service Management Processes
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Incident Management is achieving greater than the 90th percentile in efficiency, cost, and Client satisfaction
The Senior Manager is accountable and responsible for the end-to-end management, oversight, escalation (technical and management), and communications for all Major Incidents

Fulltime

ServiceNow System Administrator

Inetum is a European leader in digital services. Inetum’s team of 28,000 consult...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or equivalent
Minimum of 3 years of experience on a similar role
Strong knowledge on both CMDB and ITSM modules
Experience in ServiceNow ITSM and workflows
Proven experience with ServiceNow (configuration, administration, development, management and deployment)
Experience with Javascript, HTML, XML and Web services REST, API, SOAP
Good level of English (mandatory)

Job Responsibility

Setup the ITSM module (Change Management, Service Requests, Incident Management, Problem Management)
Improve business processes and manage continuous improvements projects
Analyze current environment and propose automation when ever possible
Manage technical documentation
Maintain Service catalog and Service level Management
Coordinate upgrades and changes to ServiceNow instance
Manage permissions and accesses (roles, users and groups)
Maintain instance performance by regular checkups
Troubleshoot day-to-day operations and system issues
Deploy update sets from non-prod environments

Fulltime

DevOps Coordinator

Unilever has an agreed IT mission to leverage internal & external capabilities t...

Location

Brazil , São Paulo

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Experience in a DevOps area, working within a fast-paced and fast-evolving environment
Proven, and successful experience leading a DevOps team
Working in Project management methodologies such as Scrum, DevOps & Agile practices, including continuous integration, continuous delivery, and infrastructure as code as well as security best practices
Good managing cross-functional teams related to AM&AD skills
Experience with monitoring and logging tools for proactive performance monitoring and issue resolution
Familiarity with security practices, including infrastructure hardening, vulnerability scanning, and access controls
Excellent communication and stakeholder management abilities
Good project management and organizational skills
Good knowledge of IT governance frameworks, risk management, and regulatory compliance
Excellent analytical and problem-solving skills to troubleshoot environment-related issues

Job Responsibility

Oversee the development, implementation, and management of our DevOps practices and infrastructure
Drive efficiency, scalability, and reliability across our software development, deployment, and operations processes
Support Application teams supporting a robust framework & principles bringing velocity, cost avoidance with a real high quality in line with the Business requirements
End to End management of the services delivered by the Platform, including incident, problem, release & change, and service delivery processes
Support Service Performance Review governance is followed addressing proper action to re-establish the service when required
Identify and manage Risks and Issues, proposing action plans
Interact and ensure synchronization/alignment with other Platforms
Support and deliver all activities related to DevOps sprints (on time, in full and on budget) from beginning to completion within the Platform
Support operational upgrades, migrations, or enhancements while minimizing disruption to platform operations
Solve problems relating to mission critical services and build automation to prevent problem recurrences

Fulltime

Supervisor Support Services

To provide supervision and coordination of support services during the transitio...

Location

United States , Farmington Hills

Salary:

Not provided

Sisters of Mercy of the Americas, Inc.

Expiration Date

Until further notice

Requirements

Associate or higher college degree
Minimum of two years’ experience with project/office management
Minimum of two years’ experience with staff supervision
Ability to cultivate effective working relationships with a broad range of employees and external contacts
Solid computer skills
Strong organizational skills and ability to establish priorities
Capable of displaying strong self-motivation and sound decision-making ability
Excellent communication skills, both oral and written
Demonstrated leadership abilities

Job Responsibility

Provide oversight to maintain the facility until turned over to new property owner
Provide oversight to maintain the duplex
Contract and coordinate with community venders for preventive maintenance, maintenance, snow removal, lawn care and landscaping in compliance with the License Agreement with Farmington Hills Senior Living
Execute the Emergency Plan for Sisters when needed
Work with Mercy High School staff overseeing the Conservancy until transfer of Conversancy is finalized
Coordinate with the Rose Senior Living construction management and the residents when there is an interruption in utility services due construction
Plan and implement the removal of equipment and furnishing in order to close of the facility
Perform office duties inclusive of processing bill payment
Provide supervision of the staff
work schedules, payroll, performance, communication and assuring continuity of these services when staff are not available

Fulltime

CRM Support & Solutions Analyst

We’re looking for a CRM Support & solutions analyst to focus on supporting the o...

Location

United Kingdom , Bracknell

Salary:

Not provided

CIOB

Expiration Date

Until further notice

Requirements

Commercial experience with working in an application or CRM technical support role
A good understanding and experience of service management principles, such as managing incidents and requests using a ticketing system
Good understanding of data architecture to be able to understand how data is structured in a system, helping to effectively spot and fix data-related issues
Excellent and demonstrable problem-solving skills, able to think critically and has a high attention to detail
Experience with process improvement initiatives
working closely with stakeholders to identify improvement opportunities and pain-points, applying technical and system knowledge to design solutions, and see them through to deployment utilising existing development resources
Demonstrable track record of taking initiative, completing work at pace, working effectively both independently and as part of a team, and showing a willingness to take on responsibility and contribute to achieving shared goals
Excellent interpersonal, verbal, and written communication skills and the ability to interact in a professional manner with a diverse group of non-managers, managers, directors, super users and third-party software providers

Job Responsibility

Collaborating with business stakeholders to identify opportunities to enhance processes, working with development teams to build test and deploy solutions: providing efficient technical support, troubleshooting and resolving issues based on service management principles
ensuring data accuracy and integrity, through regular data review and improvement
enabling effective system use through effective and diverse user training and guidance
Providing CRM technical support services to the organisation as part of a team: ensuring that all user incident and service requests are logged, tickets contain accurate detail and categorisation
tickets are updated with new information and progress, are troubleshooted and diagnosed through to resolution
ensuring that SLAs are adhered to (target of 90%), and users are kept informed, to ensure a high level of service
Manage changes through the creation of Change Requests, meeting with stakeholders to understand and document business requirements and scope and working with third-party development teams to deliver the implementation of changes, ensuring that changes are delivered to the correct standard, are tested, and implemented safely
Support the design of training material and conduct training sessions for end-users to enhance their understanding and effective use of the system, aiming to cater for a diverse workforce who have different levels of abilities and learning styles
Create solutions that empower the business to self-serve, ensuring that processes are handed over to process owners or representatives in the business and ongoing support provided
Support the data strategy, which includes the monitoring and improving the quality and accuracy of data, through regular checks and corrections, and liaising and supporting data owners to correct data anomalies

What we offer

25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
Private pension scheme with employer contributions and free pension advice
Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
Enhanced family-friendly policies and life assurance
Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
Development Opportunities: Learning and development tailored to your career growth
Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity
Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing

Fulltime

HR Process Engineer

The HR Process Engineer is an intermediate level position supporting Citi's HR o...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience (Service Now experience preferred)
Experience with automated end-to-end sourcing tools
Proficient in Microsoft Office
Ability and experience working in a fast paced, high pressure environment
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Can exercise independence of judgement and autonomy
Strong process reengineering skills, including the ability to understand the why behind processes and offer suggestions on how to streamline and improve functionality and processes
Experience in developing project plans and managing individual deadlines and goals

Job Responsibility

Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
Liaise with multiple teams across the HR organization
Assume informal and formal leadership role within team as well as coach and train new recruits
Has the ability to operate with a limited level of direct supervision
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Serve as an advisor to HR groups and other partners on HR applications (specifically HR ServiceNow), processes, change impacts, etc.
Participate in key stakeholder (process owners, HR teams, systems support and technology teams) meetings to assess scope of strategic needs, educate stakeholders on strategy, and make recommendations for achieving desired impact
Partner closely with HR Process Owners and HR teams to monitor the performance of multiple initiatives, projects, and programs as they relate to HR ServiceNow
Provide detailed analyses for the overall impacts resulting from Projects and Change Requests

What we offer

Programs and services for physical and mental well-being, including telehealth options, health advocates, and confidential counseling
Expanded Paid Parental Leave Policy
Empowerment to manage financial well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in communities.

Fulltime

Residences Guest Service Coordinator

Residences Guest Services Coordinator-Overnight (Hourly). This position is exclu...

Location

Cayman Islands , Grand Cayman

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills in English
Excellent Customer Service skills with experience in luxury hospitality
Excellent problem resolution skills with experience and demonstrable ability to remain positive and calm under pressure
Maturity with high sense of discretion and ability to maintain confidentiality
Ability to work with minimal supervision and solo at work station
Ability to physically move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Hold a valid Drivers’ License and be able to drive both manual and automatic cars
On occasion this job will require the successful candidate to drive a company vehicle for which the candidate must be a minimum of 25 years old due to insurance policies
Computer literate with experience in use of Microsoft Outlook, PowerPoint & Word and ability to quickly learn several industry custom software
Able to work overnight shifts (11pm-7am) over Mon-Sun including public holidays

Job Responsibility

Anticipate and respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Monitor, verify authorization and announce all visitors, contractors, etc. before permitting access to private residences and implementing key track system
Answer, record, and process all calls, messages, requests, questions, or concerns
Contact and coordinate appropriate individual or department (e.g., Engineer, Bell person, Housekeeping) as necessary to resolve call, request, problem or inspection findings
Coordinate Bell/Valet services for owners/guests for their vehicles/luggage and/or perform such services (parking vehicles/transporting luggage) as needed or on solo shift
Conduct Vacant Unit Inspections and nightly Stewarding (carting garbage containers) tasks
Perform and ensure all Lobby Ambassador tasks are carried out
Review shift logs/daily memo books and document pertinent information in logbooks
Coordinate and communicate accordingly on all internal and external services with the respective service providers and the Residence Owners and their guests
Report any incidents, accidents, injuries, and unsafe work conditions to manager

Fulltime

Peoplesoft Financial Fin Consultant

Act as a PeopleSoft Financial (FIN) Management and Product Specialist. Work with...

Location

United States , Columbus

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Act as a PeopleSoft Financial (FIN) Management and Product Specialist
Work with Business and Managed Services vendors to support day-to-day PeopleSoft-based Financial Operations and Projects
Use business process modeling and/or vendor solution evaluations to analyze potential for streamlining or reengineering business processes via implementation of information technology solutions
Help manage the State’s relationship with its ERP Managed Services Providers (MSP) to ensure that SLA’s and other performance metrics are met
Drive collaboration with key Business, internal Infrastructure, MSP, Security, and other critical stakeholder organizations to ensure that the ERP FIN application operates efficiently in support of business operations calendars
Gather and analyze information from stakeholders, business owners, customers and management
Lead identification, triage, troubleshooting and reporting of production issues and problems in the ERP FIN application
Work to understand customer issues and communicate these issues to ERP FIN application support personnel/organizations
Identify risks and recommend changes related to processes, projects and procedures
Consult with the Business and MSP on critical aspects of break/fix approaches and planned enhancements

Service Request & Problem Management Process Owner

Randstad

Location:
Poland , Kraków

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2026

Expiration:
June 30, 2026

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Service Request & Problem Management Process Owner

Randstad

Location:Poland , Kraków

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 24, 2026

Expiration:June 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Service Request & Problem Management Process Owner

Command and Control Senior Manager

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CRM Support & Solutions Analyst

HR Process Engineer

Residences Guest Service Coordinator

Peoplesoft Financial Fin Consultant

Location:
Poland , Kraków

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
April 24, 2026

Expiration:
June 30, 2026