Service Request Coordinator

• Keeping the contact with your own internal/external customer and with various teams within BT
• Transporting the information between teams and being able to provide feedback about the ongoing offer and order request
• Tracking, following up your assigned requests (offers, orders)
• Being able in case of needs intervene in the process to speed it up
• Participating in weekly calls to give relevant feedback about your assigned requests

• Customer focus – ability to communicate with customers as you wanted to be treated when using a service
• Team work – working in collaboration with your direct and wider BT team, with a positive can-do attitude
• Taking ownership – consider your requests as your own, be dedicated and take the extra mile
• Problem-solving – help finding solutions to issues
• User level knowledge in Microsoft application is what we need
• Confident, fluent level of English

German or Spanish is an advantage

• Cafeteria package - HUF 600,000/ year
• Performance-based bonus
• Comprehensive private health care package for all the employees, which can be extended to family members
• Nursery support for mothers returning from maternity
• Extended paternity leave: 10+10 day fully paid days
• Commuting allowance
• Home office allowance
• Employee discount opportunities
• Highly affordable mobile packages for the family as well
• New high-class offices both in Budapest and Debrecen
• Wide-range of company and community programmes (including support for different sport activities)
• Family-friendly culture
• Smart working approach (hybrid working model, 3 together, 2 wherever)