Service Relationship Team Lead Job at Citi (Dubai)

Service Relationship Team Lead

The Service Relationship Team Lead role involves providing leadership and guidan...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7 years of Customer service & relationship management experience
Basic knowledge of bank products such as deposit accounts, credit cards, time deposits, preferred
Effective written and verbal communication skills
Influencing and relationship management skills
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Ability to lead teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity

Job Responsibility

Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
Responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
Ensure coverage of all the relationships through customer engagements
Compliance, Risk & Controls
Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.)
Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency
Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc.
Continue to ensure that Compliance & Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time
Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification & Accuracy

Fulltime

Service Team Lead I

Uber Taiwan is looking for detail-oriented Team Lead to join our Payment Complia...

Location

Taiwan , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Experience in banking, Finance, E-comm, Marketplace AML/KYC
At least 1 year of people management experience
Basic project management skills
Proficiency in Google Suite
Communication, punctual, problem-solving, coaching & development, empathy, operational excellence, stakeholder management

Job Responsibility

Manage team performance and drive results
Lead, coach, mentor, and motivate employees
Partner with Recruiting team on hiring
Functional knowledge of area leading and act as a subject matter expert
Spend percentage of time process work in functional area
Address and resolve escalations
Maintain stakeholder relationships
Drive accountability on policies and other guidelines
Support project work and improvements on processes
Oversee AML audits or investigations and make recommendations to relevant clients

Fulltime

Senior Team Lead, Service Delivery Management

The Senior Team Lead in Service Delivery Management at NTT DATA is a pivotal rol...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Project Management Professional (PMP) certification desirable
Client Relationship Management certification desirable
Solid demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
Solid experience in delivering IT services, managing IT projects, and understanding the IT service lifecycle
Solid experience in managing client relationships, understanding client needs, and ensuring client satisfaction
Moderate level of experience managing and leading a service delivery team and / or related function
Seasoned managed abilities
Ability to establish strong relationships with internal stakeholders and external clients

Job Responsibility

Leads and coaches a team of one or more Service Delivery Specialists
Provides support and guidance to the team
Provides subject matter expertise to the team
Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists
Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements
Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team
Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis
Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements
Manages and coordinate the service delivery budget, compile reports and service delivery metrics
Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies

Fulltime

Service Desk Team Lead

We're partnered with a growing managed service provider looking to appoint a Ser...

Location

United Kingdom , Horsham

Salary:

35000.00 - 40000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Experience in a Service Desk Team Leader, Senior Engineer, or similar role within an MSP environment
Strong leadership skills with the ability to motivate, mentor, and develop a team
Excellent organisational skills and ability to manage competing priorities
Confident communicator, able to handle challenging situations and build client trust
Solid technical background across Microsoft technologies and infrastructure
Good understanding of service management principles, SLAs, and best practice
A proactive mindset with a focus on continuous improvement

Job Responsibility

Oversee daily service desk operations, ensuring tickets are effectively assigned, progressed, and resolved
Act as the first point of technical escalation for complex issues
Monitor team workloads, ticket quality, and SLA performance, intervening where needed
Support, coach, and develop engineers through regular feedback, reviews, and training plans
Identify service trends, recurring issues, and areas for improvement
Ensure high standards across documentation, processes, and service delivery
Collaborate with internal teams to manage workloads and maintain service levels
Contribute to process improvements, monitoring policies, and proactive service initiatives
Handle client escalations and maintain strong stakeholder relationships

What we offer

Great benefits and cracking progression
Opportunity to have a real impact on service delivery and team development
A collaborative environment with a strong focus on quality and improvement
Ongoing training and development opportunities
A role that combines leadership with technical involvement

Fulltime

Client Service Associate, Team Lead

The CSA, Team Lead at Aprio plays a pivotal role in driving client service excel...

Location

United States , Overland Park

Salary:

Not provided

Aprio

Expiration Date

Until further notice

Requirements

Five+ years of directly related industry experience
experience in financial planning and/or the securities industry
Demonstrated leadership and team development skills, with mentorship experience
Proven ability to manage change, drive process improvements, and implement best practices
Proficiency in Microsoft Office is required
experience with any CRM, portfolio management, and document management software is a plus
Numerical accuracy, exceptional attention to detail and time management
Strong ethics and integrity, with a commitment to maintaining client confidentiality
College Degree (preferred)
Strong problem-solving abilities, especially in high-pressure or complex client situations

Job Responsibility

Work with the Director of Client Service to help lead, mentor, and develop client service associates, promoting a culture of excellence, collaboration, and continuous improvement
Work with the Director of Client Service to help design and implement client service strategies, workflows, and best practices to enhance the overall client experience
Act as an escalation point for complex client issues, providing timely and effective resolutions while maintaining a high level of client satisfaction
Work with the Director of Client Service to help ensure all client service activities adhere to industry regulations and firm policies, working closely with compliance teams to mitigate any risks
Develop and maintain strong relationships with clients, advisors, and other team members across the firm
Full awareness of assigned client base — who they are, any special needs they might have, ongoing tasks for each client relationship, etc
Coordinate directly with clients regarding different types of requests, such as money movement requests, account balances, re-ordering of checks, charitable giving confirmations, etc
Communicate effectively with advisors and internal teams regarding open tasks, client needs, etc., in order to ensure we are meeting clients’ expectations and delivering exceptional service
Regularly interface with clients as an extension of the advisory teams
Serve as the subject matter expert on client account activity. Monitor for issues and escalate accordingly

What we offer

Medical, Dental, and Vision Insurance on the first day of employment
Flexible Spending Account and Dependent Care Account
401k with Profit Sharing
9+ holidays and discretionary time off structure
Parental Leave – coverage for both primary and secondary caregivers
Tuition Assistance Program and CPA support program with cash incentive upon completion
Discretionary incentive compensation based on firm, group and individual performance
Incentive compensation related to origination of new client sales
Top rated wellness program
Flexible working environment including remote and hybrid options

Fulltime

IT Service Desk and Deskside Team Lead

Under the general supervision of the Senior Manager End User Computing & IAM Ser...

Location

United States , Auburn Hills

Salary:

Not provided

Volkswagen AG

Expiration Date

Until further notice

Requirements

7+ years IT Operations experience
7+ years IT Service Desk Leadership
5+ years Desktop Support Management
5+ years managing technical resources
Bachelor’s degree, or equivalent experience
Relevant Industry Certification (Desired)
ITIL Certification (Desired)

Job Responsibility

Responsible for the delivery of services of the day-to-day operation of the Service Desk
Manages and prioritizes the activities and personnel associated with providing technical services to clients
Ensures the Incident Management Process is adhered to
Manages the delivery of our High Priority Incident process
Handles escalations from Customers and Colleagues
Responsible for the continuous improvement of all Service Desk Processes
Provide weekly, monthly and yearly SLA reporting to Management
Ensures that all phases of desktop support are properly coordinated, monitored, tracked, and resolved
Ensures that security procedures are implemented and enforced
Oversees updates to asset records

Fulltime

Senior Team Lead, Technical Services

The Senior Team Lead, Technical Services is a developing management role, respon...

Location

Canada , Toronto

Salary:

95000.00 - 150420.00 CAD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned knowledge of technical services, IT service management, and related technologies
Ability to stay up to date with industry trends, emerging technologies, and best practices
Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices
Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration
Good client-facing and communication skills, with the ability to build and maintain strong client relationships
Developing management qualities, including the ability to learn the skills to inspire and mentor a team
Displays the ability to facilitate presentation of technical and complex matters to a diverse audience
Ability to analyze data and produce reports on issues and recommend resolutions
Ability to multi-task, set priorities and meet deadlines
Seasoned knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable

Job Responsibility

Provides operational leadership team to a team of individuals accountable for service offer management
Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients
Investigates and solves client problems which have been escalated by the team
Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery
Ensures that assigned infrastructure at the client site is configured, installed, tested and operational
Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management
Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions
Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures
Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements
Assists with the analysis of statistics and other data to determine the level of client service provided

What we offer

Medical, dental, and vision insurance
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Customer Service Team Leader

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

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Service Relationship Team Lead

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