Service Relationship Team Lead Job at Citi (Dubai)

Service Relationship Team Lead

Service Relationship Team Lead position at Citi providing full leadership and di...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7 years of Customer service & relationship management experience
Basic knowledge of bank products such as deposit accounts, credit cards, time deposits
Effective written and verbal communication skills
Influencing and relationship management skills
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Ability to lead teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity

Job Responsibility

Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
Responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
Ensure coverage of all the relationships through customer engagements
Compliance, Risk & Controls
Identify opportunities for process/service improvements and volunteer in process improvement initiatives
Ensure that KYC/AML and other compliance norms are strictly adhered to
Drive Bank's digitization strategy by actively preparing clients to be digitally equipped
Appropriately assess risk when business decisions are made

Fulltime

Agent-Guest Services-Lead

The Agent-Guest Services-Lead organizes and coordinates group check-in/pre-regis...

Location

Dominican Republic , Santo Domingo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None license or certification

Job Responsibility

Organize and coordinate group check-in/pre-registration procedures
Sell a room/accommodation to guests without reservations
Anticipate sold-out situations
Obtain alternative accommodations for guests with reservations
Block rooms in the computer
Perform duplicate reservation checks
Run and check daily reports/contingency lists
Supply guests with directions and information
Answer, record, and process all guest requests, questions, or concerns
Arrange transportation for guests/visitors

Fulltime

Team Lead

We have a fantastic opportunity for a Team Lead to join an extremely successful ...

Location

Ireland , Cork

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Service driven
Customer focused
Attention to detail
Commercially aware
People Management
Passion to strive for continual improvement
Communication

Job Responsibility

Customer focus / service delivery
Lead & train teams to deliver 5* service
Management of a busy café & restaurant
Manage employee relationships
Prove your passion for hospitality through management, service and engagement

Customer Relationship Lead

As the Customer Relationship Lead (WA), you’ll work closely with key practitione...

Location

Australia , Perth

Salary:

Not provided

PEXA UK

Expiration Date

Until further notice

Requirements

Proven experience in relationship management, ideally within FinTech, PropTech, or related environments
Legal or conveyancing background (highly regarded)
Strong commercial acumen and ability to identify problems and promote effective solutions
Excellent communication and negotiation skills with a growth mindset
Ability to understand complex customer issues and drive resolution with confidence
Demonstrated ability to articulate product value propositions
Current driver’s licence and willingness to travel
Customer-centric and relationship-driven
Positive, proactive, and solutions-focused
Confident communicator with strong attention to detail

Job Responsibility

Build and maintain trusted, productive relationships with key practitioner customers to drive loyalty, retention, and satisfaction
Conduct proactive customer meetings and account reviews aligned to retention strategies
Understand customer business needs and identify opportunities to increase utilisation of PEXA products and services
Provide tailored operational reports, insights, and updates on enhancements and new products
Canvass new customers and convert leads in line with set targets
Manage and resolve customer issues as the first point of escalation, ensuring timely follow-through
Advocate for customers internally and contribute to product and platform feedback loops
Champion PEXA’s brand at industry events, pilots, and workshops
Collaborate closely with internal teams including Customer Solutions, Product, Sales, Performance, and Operations
Support the General Manager, Practitioners as required

What we offer

Quarterly wellness days to recharge
Four weeks workcation per year - work from an approved country
Take the opportunity to purchase up to four weeks additional annual leave per year
Learn from the best and upskill with PEXA Academy certifications and grow your career

Fulltime

Account Management Team Lead

Bolt Food is looking for a passionate Account Management Team Lead to support th...

Location

Czech Republic , Prague

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

Proven working experience, preferably in Account Management, Consulting, Business Development, or similar roles
Experience managing Enterprise Accounts, ideally in Food Service, would a strong plans
Advanced Czech language skills and Business level English speaker
People manager: experience leading a team to achieve individual and shared goals in a client-facing role
Solid analytical skills: ability to interpret and present data to generate insights and support decision-making
Never-settle mentality: proven track record of client success and consistently achieving critical metrics and revenue targets
Commercial vein: the ability to build and maintain long-term professional relationships with business partners using listening, negotiation, and persuasion skills

Job Responsibility

Lead, motivate, and coach the Account Management Team to achieve their goals
Manages our largest accounts, including International Chains
Manage, organize, and plan eater-facing campaigns that will increase Bolt Food orders and revenue
Analyze key performance metrics to gain insights and improve customer performance
Forecast growth and evaluate the achievement of our business goals
Execute and refine our commercial strategy, and solve daily commercial and operational issues
Collaborate with the Sales & Operations team to smoothly activate all restaurants

What we offer

Play a direct role in shaping the future of mobility
Impact millions of customers and partners in 600+ cities across 50+ countries
Work in fast-moving autonomous teams with some of the smartest people in the world
Accelerate your professional growth with unique career opportunities
Get a rewarding salary and stock option package that lets you focus on doing your best work
Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork
Take care of your physical and mental health with our wellness perks

Fulltime

HPC Supercomputer Onsite Administrator Team Lead

HPC Supercomputer Onsite Administrator Team Lead role at Hewlett Packard Enterpr...

Location

United States , Spring

Salary:

105500.00 - 243000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years of professional experience
Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, 11+ years of relevant professional experience
Previous experience managing projects and leading small teams (of 3-10)
Installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment
HPC (High Performance Computing) or other large-scale systems/datacenter experience
Extensive Linux based hardware troubleshooting and diagnostics experience
US Citizenship required
Self-starter who can work independently without supervision
Understanding of architectural dependencies of technologies

Job Responsibility

Report daily to and physically work at the Customer's Site
Accountable for meeting and maintaining customer's SLA (Service Level Agreement)
Engage in technical problem solving across multiple technologies
Own and drive service tickets to ensure timely resolution of system or customer issues
Lead in technical assessment and delivery of specific technical solutions to the customer
Perform and direct team for daily hardware diagnostics and repairs
Verify and implement detailed technical solutions to problems
Maintain good relationships with team members and customers
Collect data to determine customer needs and requirements
Respond to requests for technical information from customers

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion policy
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

North Asia Team Lead

Join Relationship Management, to build and maintain relationships with customers...

Location

Singapore , Singapore

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Management of client relationships to identify the clients financial goals, challenges, and risk tolerance
Management of relationship management initiatives, including oversight of colleagues and their performance
Research and understanding of the client's industry trends, regulatory landscape, and competitive environment
Design of customised solutions that address the client's specific needs and objectives
Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms
Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support
Assessment of financial, legal, and operational risks associated with client relationships
Documentation of all client interactions, transactions, and agreements
Monitoring of client satisfaction, revenue generated, and other relevant metrics
To manage a large, complex or diverse function and take accountability for the strategic direction of the function

Job Responsibility

Build and maintain relationships with customers, clients, stakeholders, and strategic partners
Driving business growth through effective relationship-building and delivering tailored solutions to meet client needs
Manage relationship management initiatives and set the strategic direction
Provide support to the bank's senior management team

What we offer

Structured approach to hybrid working
Supportive and inclusive culture and environment
Explore flexible working arrangements
International scale with geographic reach, wide variety of functions, businesses, roles and locations
Chance to learn from a globally diverse mix of colleagues
Encouragement to embrace mobility

Fulltime

Director, Global Indian Team Lead, Private Bank

Join Relationship Management, to build and maintain relationships with customers...

Location

Singapore , Singapore

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Management of relationship management initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness
Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs
Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations
Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio
Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank
Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship
Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses
Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy
Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts
To manage a business function, providing significant input to function wide strategic initiatives

Job Responsibility

Establish and nurture profitable partnerships with both corporate and individual clients
Be the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success

What we offer

Structured approach to hybrid working
Supportive and inclusive culture and environment
Commitment to providing a supportive and inclusive culture and environment
Office is carefully designed to optimise the well-being of our colleagues
Integrated live-work-play development, with shops, restaurants, gyms and an alfresco dining area

Fulltime

Service Relationship Team Lead

Citi

Location:
United Arab Emirates , Dubai

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 15, 2025

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Service Relationship Team Lead

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:November 15, 2025

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