Service Relationship Officer, Citi

Citi

Location:
United Arab Emirates, Dubai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Service Relationship Officer position at Citi providing full leadership and direction to a Customer Service team that performs customer service activities. The role focuses on Client Account Relationship Management, reviewing customer needs and pro-actively engaging with customers to validate understanding of needs and provide resolution.

Job Responsibility:

Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
Responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration
Ensure coverage of all the relationships through customer engagements
Ensure that KYC/AML and other compliance norms are strictly adhered to
Drive Bank's digitization strategy by actively preparing clients to be digitally equipped
Complete/follow-up documentation for client's transaction/investment needs or due diligence purpose

Requirements:

3-5 years of relevant experience
Customer Service experience, preferred
Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred
Effective written and verbal communication skills
Influencing and relationship management skills
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity

Nice to have:

Customer Service experience
Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits

What we offer:

Training, product & on boarding knowledge from branch-based experience, on-line training modules and centrally organised workshops
Exposure to UAE and Global clients
Opportunity to liaise with different departments within Citibank
Career development path towards Relationship Manager roles

Additional Information:

Job Posted:
November 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Relationship Officer