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Service Relationship Officer

https://www.citi.com/ Logo

Citi

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Location:
United Arab Emirates, Dubai

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Service Relationship Officer position at Citi providing full leadership and direction to a Customer Service team that performs customer service activities. The role focuses on Client Account Relationship Management, reviewing customer needs and pro-actively engaging with customers to validate understanding of needs and provide resolution.

Job Responsibility:

  • Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
  • Responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines
  • Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
  • Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration
  • Ensure coverage of all the relationships through customer engagements
  • Ensure that KYC/AML and other compliance norms are strictly adhered to
  • Drive Bank's digitization strategy by actively preparing clients to be digitally equipped
  • Complete/follow-up documentation for client's transaction/investment needs or due diligence purpose

Requirements:

  • 3-5 years of relevant experience
  • Customer Service experience, preferred
  • Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred
  • Effective written and verbal communication skills
  • Influencing and relationship management skills
  • Quick learner, self-starter, and should be able to take initiatives
  • Good team player and should be able to work well with cross functional teams
  • Matured personality with a high-level of initiative, self-driven, good time management and work integrity

Nice to have:

  • Customer Service experience
  • Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits
What we offer:
  • Training, product & on boarding knowledge from branch-based experience, on-line training modules and centrally organised workshops
  • Exposure to UAE and Global clients
  • Opportunity to liaise with different departments within Citibank
  • Career development path towards Relationship Manager roles

Additional Information:

Job Posted:
November 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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