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Barclays Logo Barclays · IT - Administration

Service Recovery Manager

United Kingdom, Knutsford · Job Posted March 21, 2026
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Job Description

Join Barclays as a Service Recovery Manager, where you’ll be supporting the recovery of significantly impacting Major incidents or to recover incidents that have the potential to increase in severity. You’ll also benefit from being part of a vast professional network, collaborating with industry mentors and experts.

Job Responsibility

  • Development, implementation and management of major incident management programmes
  • Execution of responses to reported incidents from various channels including email, phone and monitoring systems, prioritised by its potential impact to the bank's IT systems, and provide regular status updates to affected stakeholders
  • Analysis of logs, system data and user reports to identify the root cause of incidents and determine the necessary course of action to resolve or follow escalation protocols to escalate incidents to the relevant team or individual for assistance
  • Execution of regular tests and simulations to test response procedures in the event of an incident
  • Documentation and analysis of past incident details, the steps to resolution and lessons learnt from each case to support the identification of recurring issues in the future, implement preventive measures to minimize future occurrence and to build a comprehensive knowledge bases of known issues

Requirements

  • Being able to lead and coordinate live recovery activities, maintaining authority composure and focus under extreme pressure
  • Stakeholder Management and communication excellence. Provide concise, accurate, time bound updates across multiple channels ensuring expectations are consistently met
  • Technical skills, while not an SME the SRM should understand the technology landscape to be able to investigate recovery paths, identify gaps in technical reasoning and navigate multi-faceted service interdependencies
  • Tools Proficiency, ServiceNow, xMatters, MS Teams bridges, Monitoring dashboards, and reporting tools
  • Problem-Solving and evaluative skills
  • High Governance, Risk & Control discipline
  • risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

What we offer

  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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