Service Readiness Lead

The successful candidate will work in Global Operations and Service Readiness team of Spring by Citi which is our Merchant Acquiring business and will be responsible for preparing our Service team to successfully support our Spring by Citi clients. Complex solutions involve the development of new product capability, which require technology and new operational process development. Therefore, the candidate will have the management skills needed to succeed in a complex organizational environment with shifting priorities while managing stakeholder expectations and the delivery of the projects. In addition to preparing all training materials and delivering training to our Service team, the role involves collaborating with several internal teams. The position also involves creating communications both internally to senior management and externally to key clients. Therefore, the individual will have the ability to interface with senior Management teams and interact with senior stakeholders. Knowledge and experience in the acquiring business is extremely desirable.