Service Provider Operations Developer

• Monitor and manage the operational performance of logistics service providers across areas such as capacity fulfilment, precision, quality, and safety within your assigned region
• Provide operational support during the Request for Quotation (RFQ) process
• Lead the implementation of new logistics units, including training and onboarding
• Ensure compliance with Standard Operating Procedures (SOPs), conduct compliance checks, and oversee warehouse operations
• Align projected capacity needs with optimal capacity planning based on forecasts and supply chain requirements
• Drive continuous improvement initiatives to boost efficiency and effectiveness in logistics operations
• Collaborate with the Business Developer to identify cost-saving opportunities for logistics service providers
• Stay informed on market innovations in warehousing and apply value-adding solutions
• Keep up with logistics market trends, cost drivers, and relevant legal and regulatory developments

• In-depth knowledge of logistics, including contract logistics, warehousing, and distribution
• Understanding of market conditions and macroeconomic trends in South and Southeast Asia
• Strong grasp of supply chain fundamentals and cost structures, with excellent negotiation skills
• Proficient in data analytics and tools like Excel, Power BI, Qlik Sense, and PowerPoint
• Excellent communicator, comfortable engaging with diverse audiences
• Collaborative team player who thrives in cross-functional environments
• Self-driven and passionate about operational improvement, always seeking smarter solutions
• Highly organized and able to manage multiple priorities
• Change agent who embraces and drives transformation
• Experience with IKEA Supply Chain and leading cross-functional, cross-cultural initiatives
• University degree in logistics, economics, or business administration
• Minimum 5 years of relevant experience
• Fluent in English, both spoken and written

Familiarity with IKEA Transport Management System

• Development and career opportunities support
• Learning from mistakes culture
• Strong relationship building and partner growth support