Service Provider Manager Job at Zalando Sverige (Bydgoszcz)

Service Provider Manager

As a Service Provider Manager, you'll be a key player in our team, acting as the...

Location

Poland , Bydgoszcz

Salary:

Not provided

Zalando Lounge

Expiration Date

Until further notice

Requirements

Skilled at delivering results with minimal supervision in a dynamic and often ambiguous environment
Strong business and logistics acumen with critical thinking and exceptional problem-solving skills
Strong understanding of customer care, e-commerce supply chains, warehousing and outsourcing mechanisms
Experience in data analysis using PostgreSQL
Proficient in Google Sheets for building reports and tools
Ability to translate on-the-floor observations into hard data and clear visualizations
Excellent communication skills, capable of having challenging and constructive conversations, and ability to leverage relationships to achieve desired outcomes
Hands-on mentality, enjoys working in a fast-paced environment dealing with many topics simultaneously and always strives to look for improvements
Excellent communication skills in both Polish and English

Job Responsibility

Proactively manage and anticipate issues, preventing or mitigating deviations in budget and quality
Be a trusted partner for both internal and external stakeholders, communicating clearly and effectively to ensure alignment
Work comfortably in a matrix organization, leading cross-functional teams to achieve shared goals
Use a data-driven approach to tackle complex challenges, breaking them down and building a clear path to a solution
Apply learnings from past experiences and identify patterns to solve new problems
Challenge existing processes to raise standards and improve performance
Manage partners based on defined SLAs and KPIs, ensuring all regulations and company guidelines are followed
Proactively identify and escalate challenges and risks to keep operations running smoothly
Create and deliver new metrics using available data to gain deeper insights and drive continuous improvement

What we offer

Peer-to-peer performance reviews twice a year
Extensive Zalando training platform
Regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys
Support from an international team of experts
mentoring and professional development opportunities
2 days paid leave per year for volunteering
Diverse sports and health offerings - like Multisport, private medical care or prepaid sport/lunch card
Mental wellbeing support by Employee Assistance Program and professional consultants
Access to the employee shares program
Shopping discount on products shipped and sold by Zalando, and discount on Zalando Lounge

Fulltime

Senior Service Provider Manager

The Senior Service Provider Manager (Senior SPM) oversees the operational perfor...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

5+ years of experience in BPO Service Provider Management, customer service operations, or a closely related external partner-facing role
Proven track record of managing large-scale external partners and service providers on a client or provider side
Deep expertise in managing operations via data-driven KPIs, with a demonstrated ability to course-correct underperformance through structured action plans
Strong numerical and analytical skills, with direct experience in budget planning, commercial negotiation, and business case development
Fluency in English
Willingness to travel both within and outside Europe approximately 2–3 weeks per quarter
Exceptional communication and relationship management skills, featuring the cultural sensitivity required to influence diverse global teams and roles
A highly collaborative yet autonomous work style, driven by a solution-oriented mindset and a passion for operational execution

Job Responsibility

Lead dedicated Service Providers overseeing global customer care outsourced operations, quality assurance, invoicing, and compliance
Monitor, analyze, and evaluate SP performance against key metrics (SL, CSAT, etc.), proactively designing and executing targeted action plans when targets are missed
Drive commercial optimization by modeling financial projections, building robust business cases, and running 'what-if' scenarios to ensure a competitive and resilient outsourcing strategy
Guide cross-functional internal and external stakeholders to align operations with Zalando's overarching Customer Care strategy
Initiate and execute strategic programs that enhance the cultural, social, and economic well-being of the Customer Care ecosystem

What we offer

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Senior Service Provider Manager

The Senior Service Provider Manager (Senior SPM) oversees the operational perfor...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

5+ years of experience in BPO Service Provider Management, customer service operations, or a closely related external partner-facing role
Proven track record of managing large-scale external partners and service providers on a client or provider side
Deep expertise in managing operations via data-driven KPIs, with a demonstrated ability to course-correct underperformance through structured action plans
Strong numerical and analytical skills, with direct experience in budget planning, commercial negotiation, and business case development
Fluency in English and a willingness to travel both within and outside Europe approximately 2–3 weeks per quarter
Exceptional communication and relationship management skills, featuring the cultural sensitivity required to influence diverse global teams and roles
A highly collaborative yet autonomous work style, driven by a solution-oriented mindset and a passion for operational execution

Job Responsibility

Lead dedicated Service Providers overseeing global customer care outsourced operations, quality assurance, invoicing, and compliance
Monitor, analyze, and evaluate SP performance against key metrics (SL, CSAT, etc.), proactively designing and executing targeted action plans when targets are missed
Drive commercial optimization by modeling financial projections, building robust business cases, and running what-if scenarios to ensure a competitive and resilient outsourcing strategy
Guide cross-functional internal and external stakeholders to align operations with Zalando's overarching Customer Care strategy
Initiate and execute strategic programs that enhance the cultural, social, and economic well-being of the Customer Care ecosystem

What we offer

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Senior Service Provider Manager

As Senior Service Provider Manager (Senior SPM), you will co-shape our outsourci...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Proven experience in Service Provider Management as a client/provider
Excellent numerical and solid analytical skills, including the ability to plan budgets and scenarios for use cases
Exceptional people and communication skills including the ability to adjust communication to different roles, well-trained cultural sensitivities
Proven track record in long term Relationship Management
Collaborate effectively and work autonomously
Enjoy getting the job done and find joy in finding solutions
Fluent in English
Available to travel within and outside of Europe approx. 2-3 weeks per quarter

Job Responsibility

Co-shape our outsourcing strategy, focusing on creating, maintaining, and developing a global Service Provider network
Foster win-win relationships with your assigned Service Provider focusing on both efficiency and effectiveness
Budget planning and adherence
Lead your dedicated Service Provider overseeing operations of Zalando’s customer care outsourced volumes (operations, quality assurance, invoicing, compliance)
Monitor, analyse and evaluate SP performance against a set of KPIs (SL, CSAT etc.) and ensure budget adherence
Lead a group of internal or external stakeholders to achieve overall team targets
Drive commercial optimisation by proactively modeling financial projections and 'what-if' scenarios and quantifying their measurable impact
Contribute to shape Zalando’s Customer Care strategy and ensure its reflection across your dedicated Service Provider(s)
Actively role in jointly initiating and executing projects or programs that will enhance the social, cultural, or economic well-being of Zalando’s Customer Care and Zalando as a whole

Fulltime

Senior Service Provider Manager

As Senior Service Provider Manager (Senior SPM), you will co-shape our outsourci...

Location

Germany , Berlin

Salary:

Not provided

Zalando Lounge

Expiration Date

Until further notice

Requirements

You have proven experience in Service Provider Management as a client/provider.
You have excellent numerical and solid analytical skills, including the ability to plan budgets and scenarios for use cases.
You have exceptional people and communication skills including the ability to adjust communication to different roles, well-trained cultural sensitivities.
You have a proven track record in long term Relationship Management.
You collaborate effectively and work autonomously.
You enjoy getting the job done and find joy in finding solutions.
You are fluent in English.
You are available to travel within and outside of Europe approx. 2-3 weeks per quarter.

Job Responsibility

co-shape our outsourcing strategy, focusing on creating, maintaining, and developing a global Service Provider (SP) network
foster win-win relationships with your assigned Service Provider focusing on both efficiency (cost/effort) and effectiveness (value added)
Budget planning and adherence
lead your dedicated Service Provider overseeing operations of Zalando’s customer care outsourced volumes (operations, quality assurance, invoicing, compliance), including monitoring, analysing and evaluating SP performance against a set of KPIs (SL, CSAT etc.) and to ensure budget adherence
leading a group of internal or external stakeholders to achieve overall team targets
drive commercial optimisation by proactively modeling financial projections and 'what-if' scenarios and quantifying their measurable impact
contribute to shape Zalando’s Customer Care strategy and ensure its reflection across your dedicated Service Provider(s)
have an active role in jointly initiating and executing projects or programs that will enhance the social, cultural, or economic well-being of Zalando’s Customer Care and Zalando as a whole.

Fulltime

Account Manager - Service Provider & AI

This is not a traditional sales role. As an Commercial Account Manager in our Se...

Location

Netherlands , Amsterdam

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in IT, Business or a related field
3–5 years of relevant sales or account management experience, preferably in networking, telco, or cloud infrastructure
Experience selling to or working within the Service Provider, ISP, or AI/cloud infrastructure segment is a strong advantage
Deep understanding of SP and cloud infrastructure — routing, switching, security, automation — and how these translate to business value
Proven hunter mentality: comfortable identifying, qualifying and closing new logos alongside farming existing accounts
Strong MEDDIC or equivalent sales methodology discipline
Excellent ability to navigate complex, multi-stakeholder deals while maintaining commercial velocity
Experience with Salesforce CRM and conversation intelligence tools (e.g. Gong)
Able to lead technical conversations credibly without being the technical expert in the room
Fluent in English

Job Responsibility

Own and develop a focused portfolio of 250+- SP and AI accounts across DACH
Drive the full sales cycle — from lead qualification to close — for deals ranging from $10K to $1M+
Build and execute account plans using MEDDIC/MEDPIC methodology, tracked in Salesforce and Gong
Lead commercial conversations while coordinating extended team resources (SEs, PLM, Specialists, Partner Account Managers, POC) for larger pursuits
Run a partner-led hunting motion with distributors and resellers — very different from traditional enterprise account coverage
Engage executive sponsors and country managers on strategic AI and sovereign infrastructure deals
Identify upsell and expansion opportunities within existing install base, including SMB bundles via SP channel
Contribute to forecast accuracy with data-driven pipeline management and regular deal reviews

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Local Service Manager - Adult Service - Supported Living

A well-established supported housing provider is seeking an experienced Local Se...

Location

United Kingdom , Bath

Salary:

40904.00 - 43057.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

Proven experience as a Manager or Local Service Manager within mental health or wider social care services
Level 5 Diploma (or equivalent) in Health and Social Care management, or a clear commitment and eligibility to achieve this qualification
Solid track record of successfully managing regulated services in line with quality standards, safeguarding requirements, and regulatory expectations
Excellent communication and interpersonal skills to build and maintain strong relationships with staff teams, senior managers, regional leaders, and external professionals
Strong organisational and problem-solving abilities, coupled with the resilience required to balance competing priorities across three services in a fast-paced environment

Job Responsibility

Providing clear operational oversight and leadership, ensuring high-quality, person-centred support that meets the diverse needs of all service users
Working closely with the Area Service Manager to ensure all service delivery meets standards, regulatory requirements, internal quality frameworks, and contractual obligations
Leading, supporting, and developing staff teams, fostering a positive, stable, and communicative culture that promotes retention and professional growth
Planning, coordinating, and implementing service enhancements, drawing on best practice to maintain well-run, safe, and fully compliant services
Acting as the primary on-site contact for the service, building robust relationships with internal colleagues, external partners, and representing the organisation professionally
Working primarily on-site and participating in a shared on-call rota (currently approximately 1 in 12)

What we offer

Structured support from a collaborative and supportive leadership structure
Opportunity to lead and shape a niche mental health supported living service
Access to a structured induction, fully funded qualifications such as the Level 5 Diploma, and wider learning and development opportunities
Clear progression routes within a respected, charity-based provider
Flexibility around core hours

Fulltime

Service Management Service Manager

Negotiate and finalize service agreement and SOWs. Objectively estimate the work...

Location

India , Noida, Uttar Pradesh

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

B Tech /MCA
Total Experience Expected: 10-14 years

Job Responsibility

Negotiate and finalize service agreement and SOWs
Objectively estimate the work, resources, and cost required for contractual/bid requirements
Manage delivery in line with the contract and service agreement and to the agreed costs and budget to ensure achievement of the agreed margin
Identify and apply appropriate services delivery models to optimize costs
Ensure certainty of outcome through monitoring of budgets, service level performance, service status, quality control measures and management of risks, issues and changes
Identify automation and industrialization ideas to bring efficiency, accuracy and cost reduction in the delivery
Lead transition and transformation activities
Win additional business, penetration in new areas, support business development activities
Identify and drive Digital transformation activities
Develop and document standards, policies, procedures, services plans and key performance metrics that support the continual improvement

Fulltime

Select Country

Service Provider Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Service Provider Manager

Service Provider Manager

Senior Service Provider Manager

Senior Service Provider Manager

Senior Service Provider Manager

Senior Service Provider Manager

Account Manager - Service Provider & AI

Local Service Manager - Adult Service - Supported Living

Service Management Service Manager

Our AI answers in your language