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Service Project Manager

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ATS Automation Tooling Systems Inc.

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Location:
United States , Rolling Meadows

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

100000.00 - 120000.00 USD / Year
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Job Description:

The Service Project Manager is responsibility for managing service projects through to a successful completion. Lead or assist in the planning and execution of service projects for current and new assets within customer’s facilities. Meet project commitments on-time, on-budget and without deviation to target; ensuring we exceed customer’s expectations and guarantee repeat business.

Job Responsibility:

  • Lead the planning and execution of service projects to meet the scope, based on user requirements, schedule and budget objectives
  • Define the service project missions, goals, tasks, and resource requirements
  • Serve as primary interface with customers, sales, engineering, operations and field technical team in order to identify and resolve technical, schedule and financial issues
  • Prepare progress reports, schedule updates, project reviews and performance reports to the Director and customers as required
  • Develop risk mitigation to prevent overruns to budget and schedule
  • Manage changes in project scope, identify potential problems and prepare contingency plans
  • Integrate actual financial data and update forecasts on all active projects to completion on a weekly basis
  • Resolve conflicts within and between service projects or functional areas
  • Facilitate successful on-site execution of service projects in conjunction with Life Science division’s service resources, division’s operations team and regional network
  • Utilize established methods to monitor project progress and intervene with corrective solutions when necessary
  • Facilitate incoming troubleshooting requests, document in the customer relationship management (CRM) system and follow through to successful resolution
  • Provide technical feedback to engineering on machine performance and reliability (i.e. ‘closing the loop’ from the field)
  • Manage the continuous improvements customer calls to review system performance, update open issues, and document and execute on agreed actions
  • Leverage the CRM, enterprise resource planning (ERP) and other technologies to maximize the divisional capabilities
  • Follow a defined, agreed upon project management methodology
  • Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service
  • Contribute to the development and maintenance of Company standards
  • Set and maintain departmental goals in keeping with company objectives
  • Make recommendations for quality and cost improvements
  • Adhere to all International Standardization Organization (ISO) procedures, forms and work instructions as well as department procedures
  • Support Service request ticket management to successful closure
  • Some off-hour availability may be required
  • Comply with all Company policies
  • Other duties as assigned

Requirements:

  • College courses in mechanical engineering, technology, or equivalent experience
  • Greater than three (3) years of automation experience
  • Proficiency in 2D AutoCAD, 3D Solid Works and Microsoft Office, e.g. Word, and Excel
  • Able to use inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.
  • Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills
  • Strong multi-tasking, time management skills, while being resourceful and independent
  • Able to influence others without authority
  • Must possess a valid passport (or be able to obtain one) for periodic travel outside of the United States
  • Full compliance to the terms and conditions within the employee signed work from home policy
What we offer:
  • Annual Performance-Based Incentive Bonus
  • Comprehensive benefits (Including health, dental vision and employee assistance program)
  • Employee Stock Purchase Plan Eligibility
  • 401k with employer match
  • Tuition reimbursement
  • Wellness reimbursement
  • Paid time off
  • Annual paid volunteer day off
  • Fully climate-controlled environment
  • Professional growth opportunities

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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