Service professional Job at Mr. Handyman (Oak Ridge)

Manager, Professional Services PreSales

We are seeking a Professional Services Sales Specialist to accelerate our abilit...

Location

United States , San Francisco

Salary:

144000.00 - 172000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS
Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery
Strong commercial acumen and ability to partner with Sales to drive revenue
Excellent stakeholder management, negotiation, and communication skills
Familiarity with SaaS automation, integrations, and change management best practices
Proof of eligibility to work in the United States is required

Job Responsibility

Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics
Translate discovery insights into right-sized, outcome-focused service packages based on our core principles and methodology
Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines
Partner with Sales and Solutions to position services early in the sales cycle
Develop and maintain scoping templates, pricing calculators, and reusable playbooks
Serve as the “single source of truth” for Professional Services scoping standards across the GTM org
Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements
Develop scoping tools to facilitate self-serve scoping on certain opportunities
Collect feedback to continuously improve the scoping framework
Work with the Partnerships team to build translation of scope to partner SOWs

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Director of Professional Services

Lead all aspects of delivery excellence across the region, from client implement...

Location

United States , Boston

Salary:

Not provided

Aptitude Software

Expiration Date

Until further notice

Requirements

10+ years of experience in Professional Services, Consulting, or Program Delivery roles within enterprise software, preferably SaaS organizations
5+ years of people leadership experience, managing regional or cross-functional delivery teams
Experience leading teams through business or operational model transformation, ideally shifting from traditional software to SaaS
Proven success working with or building partner delivery ecosystems to scale Professional Services reach and capacity
Deep understanding of customer lifecycle management in a SaaS or subscription-based business model
Proven success managing P&L, service operations, and client delivery at scale
Strong background in enterprise software implementation, ideally in financial services, or ERP
Demonstrated ability to influence at executive levels, manage complex stakeholders, and deliver measurable client outcomes
Commercial acumen with experience in pricing, forecasting, and contract negotiation
Strong communication, leadership, and analytical skills, with a passion for driving excellence and innovation in delivery

Job Responsibility

Build, lead, and inspire a distributed team of Project Managers, and Consultants across North America
Foster a culture of accountability, collaboration, and continuous improvement that emphasizes client success and professional growth
Hire, mentor, and develop high-performing talent
Provide clear career paths and support individual development plans
Champion diversity and inclusion
Be a visible advocate for Professional Services
Own regional Professional Services P+L, including revenue forecasting, margin management, and utilization optimization
Oversee all aspects of client and partner delivery
Implementation, advisory, and managed services, ensuring consistency, quality, and scalability
Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation

What we offer

401(k) retirement plan with matching
Competitive vacation and paid time off
Healthcare benefits – medical insurance, dental insurance and vision plans
Pre-tax saving accounts
Life and Disability Insurance
ShareSave scheme (ability to purchase company shares on preferential terms)
Flexible working conditions and hybrid work model

Fulltime

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , Chicago

Salary:

159600.00 - 190598.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care
Proof of eligibility to work in the United States is required

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , San Francisco

Salary:

177300.00 - 211775.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Vice President, US Professional Services

Fourth is seeking an accomplished Vice President of US Services to lead the stra...

Location

United States , Austin

Salary:

Not provided

HotSchedules Corporate

Expiration Date

Until further notice

Requirements

12+ years in professional services, implementation, customer success, or operations roles
8+ years in leadership
10+ years in SaaS business models
Proven track record building/scaling services organizations during rapid growth
P&L accountability for $10MM+ services revenue
Experience leading teams of 30–100+ in complex environments
Success managing complex customer implementations and driving adoption
Deep understanding of US hospitality industry (restaurants, hotels, multi-site operations)
Strong knowledge of labor management (scheduling, compliance) and food cost management (inventory, purchasing, waste reduction)
Familiarity with US labor regulations (FLSA, Fair Workweek, tip rules, wage garnishment)

Job Responsibility

Define vision for implementation, managed services, and advisory
build scalable delivery models
own revenue, margin, and profitability
Oversee end-to-end onboarding (labor rules, POS/payroll integration, inventory setup)
develop US-specific playbooks
track KPIs: time-to-revenue, adoption, CSAT, compliance
Launch offerings like QBRs on labor & food economics, compliance monitoring, analytics advisory, production planning workshops
Build and scale a world-class services organization (consultants, architects, trainers)
create career paths for hospitality domain experts
optimize resource allocation

What we offer

Unlimited PTO
Medical, Dental, Vision Insurance
401k Match
Parental Leave
Laptop and equipment

Manager, Professional Services PreSales

We are seeking a Professional Services Sales Specialist to accelerate our abilit...

Location

United States , Chicago

Salary:

129600.00 - 154800.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS
Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery
Strong commercial acumen and ability to partner with Sales to drive revenue
Excellent stakeholder management, negotiation, and communication skills
Familiarity with SaaS automation, integrations, and change management best practices
Proof of eligibility to work in the United States is required

Job Responsibility

Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics
Translate discovery insights into right-sized, outcome-focused service packages based on our core principles and methodology
Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines
Partner with Sales and Solutions to position services early in the sales cycle
Develop and maintain scoping templates, pricing calculators, and reusable playbooks
Serve as the “single source of truth” for Professional Services scoping standards across the GTM org
Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements
Develop scoping tools to facilitate self-serve scoping on certain opportunities
Collect feedback to continuously improve the scoping framework
Work with the Partnerships team to build translation of scope to partner SOWs

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Manager, Professional Services

The Professional Services Manager will lead the project management team responsi...

Location

United States

Salary:

134900.00 - 145000.00 USD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Undergraduate degree or equivalent work experience (preferred)
Demonstrated management experience in an enterprise software environment (preferably SaaS)
Demonstrated ability and experience in customer-facing positions (professional services, consulting, management)
Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management
Strong operational management, project management, consulting, and process improvement skills
Experience with change management principles and resilience to adapt with pivots in strategies and goals
Experience in the planning and implementation of PointClickCare and/or EHR equivalent software
strong preference for experience in Healthcare (preferably LTPAC)
Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development including but not limited to RFI, RFQ and RFPs
Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations

Job Responsibility

Lead the team, ensuring successful delivery of all services engagements with high degree of quality and customer satisfaction
Work with the team in managing project risk and client escalation, enforcing implementation of best practices and driving successful delivery of solutions
Collaborate with customer care and other internal stakeholder teams to develop strong customer and partner relationships
Identify, and execute business growth strategies, develop hiring plans and develop supporting practices to drive project success
Support and guide direct reports in personal and career development by providing regular feedback, coaching and guidance and encouraging direct reports to take ownership of their personal career path
Utilize, establish, and enhance existing Project Management and Service Delivery processes, in conjunction with the PS methodology - influence and provide continuous improvement - bring best practice and personal experience and expertise to improve, deploy, and increase quality of PS delivered services
Hire, lead and mentor staff by setting performance expectations, monitoring performance and fostering employee engagement
Establish and align team to individual goals and corporate business objectives to drive success in the role and to support organizational performance
Monitor and audit project work and customer experience to ensure the quality, efficiency and customer satisfaction is delivered at the highest standard
Monitor and manage department and individual KPI’s, including revenue, project portfolio health and billable utilization of the team

What we offer

bonus
equity
benefits

Fulltime

Manager, Professional Services

The Professional Services Manager will lead the project management team responsi...

Location

Canada

Salary:

122700.00 - 132000.00 CAD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Undergraduate degree or equivalent work experience (preferred)
Demonstrated management experience in an enterprise software environment (preferably SaaS)
Demonstrated ability and experience in customer-facing positions (professional services, consulting, management)
Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management
Strong operational management, project management, consulting, and process improvement skills
Experience with change management principles and resilience to adapt with pivots in strategies and goals
Experience in the planning and implementation of PointClickCare and/or EHR equivalent software
strong preference for experience in Healthcare (preferably LTPAC)
Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development including but not limited to RFI, RFQ and RFPs
Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations

Job Responsibility

Lead the team, ensuring successful delivery of all services engagements with high degree of quality and customer satisfaction
Work with the team in managing project risk and client escalation, enforcing implementation of best practices and driving successful delivery of solutions
Collaborate with customer care and other internal stakeholder teams to develop strong customer and partner relationships
Identify, and execute business growth strategies, develop hiring plans and develop supporting practices to drive project success
Support and guide direct reports in personal and career development by providing regular feedback, coaching and guidance and encouraging direct reports to take ownership of their personal career path
Utilize, establish, and enhance existing Project Management and Service Delivery processes, in conjunction with the PS methodology - influence and provide continuous improvement - bring best practice and personal experience and expertise to improve, deploy, and increase quality of PS delivered services
Hire, lead and mentor staff by setting performance expectations, monitoring performance and fostering employee engagement
Establish and align team to individual goals and corporate business objectives to drive success in the role and to support organizational performance
Monitor and audit project work and customer experience to ensure the quality, efficiency and customer satisfaction is delivered at the highest standard
Monitor and manage department and individual KPI’s, including revenue, project portfolio health and billable utilization of the team

What we offer

bonus
equity
benefits

Fulltime

Service professional

Mr. Handyman

Location:
United States , Oak Ridge

Category:
Construction

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

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