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Service Product Lead (Workday)

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Flight Centre Brand

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Location:
Australia , South Bank

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As the Service Product Lead for Workday in ETS, you will be responsible for overseeing the operational management, integration, and technical optimisation of the Workday HRIS platform. This role focuses on ensuring that Workday is seamlessly integrated with other enterprise systems, delivers reliable platform performance, and meets the technical requirements of People Experience and business operations. The SPL will collaborate closely with HRIS and ETS teams to manage platform services, monitor system health, drive integrations and provide technical support to ensure a stable and efficient ecosystem. You will actively scan the external landscape to identify emerging technologies and assess their relevance and potential value to the business needs. The Service Product Lead ensures the seamless integration of all IT service components and systems, aligning with Flight Centre Travel Group’s strategic goals. You will translate high-level business objectives into actionable roadmaps, balancing long-term aspirations with short-term deliverables. You will lead through influence across cross-functional teams to deliver high-quality, user-centric services.

Job Responsibility:

  • Platform Management & Integration - Own the technical integration of Workday with other enterprise systems, ensuring seamless data flow and system interoperability
  • Service Delivery & Optimisation - Oversee platform updates, releases, and enhancements, ensuring minimal disruption and aligning technical changes with business needs
  • Product and Service Roadmap - Define and manage the IT product roadmap in line with business objectives and user feedback
  • Monitor the external environment to gather intelligence on emerging technologies
  • Service Ownership - Deal with problems/issues, conduct root cause analysis, manage resolutions with corrective actions and disseminate lessons learned, driving improvement
  • Monitor the health and performance of the Workday platform
  • Stakeholder Engagement - Oversee problems and issues, manages resolution, corrective actios, and the collection and dissemination of information
  • Governance and Compliance - Ensure all products adhere to regulatory, security and compliance requirements and maintain documentation and service catalogue entries
  • Budget and Financial Management - Manage budgeting and cost optimisation

Requirements:

  • 5+ years of experience in product management
  • Strong technical knowledge of the Workday platform, including integration capabilities
  • Specific knowledge of the HCM product domain
  • Extensive experience within a Product /Platform Delivery environment
  • Strong understanding of project, portfolio, Organisational Change Management (OCM), and Agile / ITIL techniques
  • Familiarity with the functioning of a PMO and a Steering Committee
  • Travel industry knowledge preferred
  • Product Management Certification
  • ITIL Certification
  • A bachelor’s degree in IT, Business or related fields
  • Industry qualifications in the specified product domain

Nice to have:

Travel industry knowledge preferred

What we offer:
  • Culture: team culture like no other in the industry
  • Development: Individualised Learning & Development pathway options
  • Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
  • Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more
  • Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
  • Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
  • Mental Health: Support and Employee Assistance Program for staff and family
  • Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)
  • Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • paid parental and volunteer leave
  • Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Additional Information:

Job Posted:
March 25, 2026

Expiration:
April 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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