Service Process Coordinator, Citi

Service Process Coordinator

Citi

Location:
United States, Sioux Falls

Category:
Banking

Contract Type:
Employment contract

Salary:

40960.00 - 53440.00 USD / Year

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Job Description:

The Service Process Coordinator 4 performs moderately complex and varied assignments in operations. Works with limited supervision, services an expansive array of products/services, demonstrates technical/administrative expertise, and applies specialized functional area skills with basic knowledge of professional/technical principles or standards.

Job Responsibility:

Organizes, records, and services the production output of various servicing activities
Resolves complex issues and performs most complex servicing activities under limited supervision
Works on complex projects
Occasionally mentors lower level processors
Reconciles historical accounts and performs reapplication/re-amortization functions
Supports an expansive array of products/services
Demonstrates technical/administrative expertise
Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards
Appropriately assess risk when business decisions are made

Requirements:

1-3 years relevant experience
Loan servicing/processing experience preferred
Proficient with Microsoft Excel
Requires sitting at a computer the majority of an 8-hour shift
Position requires ability to maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts
May assist with pulling files or re-filing
Related processing experience with basic knowledge of the organization and its policies
Basic understanding of department/unit policies and procedures
Basic knowledge of state, regulatory investor guidelines is preferred
High School diploma or equivalent

Nice to have:

Loan servicing/processing experience
Basic knowledge of state, regulatory investor guidelines

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards for eligible employees

Additional Information:

Job Posted:
August 26, 2025

Expiration:
September 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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