Service Process Coordinator, Citi

Citi

Location:
United States, O'Fallon

Category:
Banking

Contract Type:
Employment contract

Salary:

50900.00 - 66400.00 USD / Year

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Job Description:

The Service Process Coordinator performs relatively complex assignments in the Subledger Operations Department. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision and may service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives.

Job Responsibility:

Works with a wide variety of non-routine queues to support various loan types
Organizes, records, and services complex loans
Resolves complex loan servicing issues under limited supervision
Works on complex servicing projects
Reconciles historical accounts and performs re-application/re-amortization functions
Mentors and trains lower level service processors or new team members
Identifies problems/process improvements and participates in testing
Represents department at intra-departmental meetings and projects
Provides support to customer service on non-routine and complex loan related questions

Requirements:

2-4 years relevant experience
Requires sitting at a computer the majority of an 8-hour shift
Position requires ability to lift/maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts
May assist with pulling files or re-filing files which required standing, stooping
High School diploma or equivalent

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including vacation, sick leave, and paid holidays
discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
November 18, 2025

Expiration:
November 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Service Process Coordinator

Citi

Location:United States, O'Fallon

Category:Banking

Contract Type:Employment contract