Service Process and Tools Manager Job at Kempower (Helsinki)

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Regional Product Service Manager

The Regional Product Service Manager (RPSM) is responsible for ensuring service ...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
Provide service requirements into product development stages/phases
Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
Utilize in-depth understanding of customer business and complex requirements to develop business case
Lead complex cross functional activities that drive continuous growth of the business
Provide solution to fill gap between NPI/NSI strategy and the geo requirements
Provide mentoring and guidance to peers and lower-level employees
Multi country responsibility / a large country with multiple sub geos

Job Responsibility

Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
Represent Regional Delivery
Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
Lead team of regional based delivery representatives
Prepare HPE Operations delivery teams to support product and services launches
Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
Establish alignment among HPE support delivery operation and enablement teams
Implement and monitor service delivery readiness activities
Define tracking and reporting requirement of readiness progress, resource status

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Access to broad portfolio of HPE technologies
Global network of partners and customers

Fulltime

Service Segment Manager

Responsible for the overall management of a service segment of significant scope...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years in Service Business Management with a proven track record of success
First-level and advanced university degree (MBA or equivalent preferred)
Established management background leading senior individual contributors and teams
Strong understanding of competitive market dynamics, business models, strategies, and processes
Organizational design and planning
Problem-solving and productivity management
Strong communication, negotiation, and relationship management skills
Familiarity with financial reporting tools
ability to design and interpret reports
Program management and change management expertise

Job Responsibility

Own the overall business success of a defined set of services, solutions, or portfolio segments
Establish strategies and business plans to drive profitable growth and Total Customer Experience (TCE)
Monitor and manage product/service business metrics (attach, penetration, revenue, TCE)
deliver recovery or corrective action plans when needed
Identify and implement process improvements across routes to market, delivery, operations, and team productivity
Build and foster strong partnerships with Product Business Groups, Alliance partners, Services teams, Regional Business Development Managers, Sales, Solution Partners, and Delivery functions
Act as the focal point for functional team issues and resolution
Provide direction, leadership, and coaching to direct reports
remove barriers to enable success
Create a high-performance, growth-oriented, diverse, and rewarding work environment

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Utilities Service Manager

Would you like to be part of Vital Energi’s Strategy of Growth? If so, we have a...

Location

United Kingdom , Blackburn

Salary:

Not provided

Vital Energi Utilities Limited

Expiration Date

February 27, 2026

Requirements

Knowledge & experience of working with electronic Customer Service systems required
Purchasing/ invoicing experience
ISO 9001, 14001 & 18001 awareness
Computer literate with working knowledge of all Microsoft Office Suite applications
Ability to work to deadlines and with minimum supervision
A flexible approach to working practices and hours to meet the needs of the role

Job Responsibility

Provide direction, support and guidance to contract managers and systems support within the department
Support the department manager on Heat Trust Audit requirements for Esco contracts
Support the Operations and Services Director to advise and update the commercial department with updates for the trading forecast
Serve as the main point of contact for clients regarding service performance and escalations
Monitor service metrics alongside the Department Manager to track performance and identify areas of improvement
Develop, monitor and report on progress with monthly report automation
Assist with the development of additional work proposals when requested by clients
Assess the current contract portfolio and reallocate the workload across contract managers
Implement and improve service delivery processes, tools and procedures
Coordinate with Contract Managers and Mobilisation Managers to ensure smooth workflow and communication

What we offer

Attractive salary plus benefits

Service Segment Manager

Responsible for the overall management of a service segment of significant scope...

Location

Vietnam , Hanoi City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically, 8+ years to establish proven track record in Service Business Management
Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
Medium to high knowledge of IT and services industry
In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market
Problem detection and analysis of root cause
Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames
Demonstrated skills in planning and financial analysis
Medium level of planning, project management and change management skills
Good presentation skills
Ability to influence different functions, geographies, and the ability to build strong consensus

Job Responsibility

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution core teams and provides service requirements into product development stages/phases
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
Responsible for revenue and margin contribution for a set of (more than one) solutions or services
Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value
Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business
Provides mentoring and guidance to peers and lower-level employees

What we offer

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Fulltime

IT Service Continuity Manager

Ivy Partners is a Swiss consulting firm dedicated to helping businesses navigate...

Location

Portugal , Lisboa

Salary:

Not provided

IVY Partners

Expiration Date

Until further notice

Requirements

Comprehensive understanding of the Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management
Familiar with Group Operational Resilience processes and tools
Possess expertise in IT Operations and IT Continuity Service Management, stakeholder management, and process improvement to enhance organizational resilience capabilities
Experience handling sensitive information related to company infrastructure, security incidents, and crisis responses with high levels of discretion and confidentiality
Skilled in Risk Management frameworks, including risk assessment, business impact analysis, and recovery strategies
Proficiency in data analysis and reporting, with basic skills in Excel (pivot tables, formulas, charts)
Experienced in drafting and updating resilience plans and training materials and are familiar with ITIL, ISO 22301, and ServiceNow
Comfortable working in a professional English environment and context

Job Responsibility

Strengthen Crisis Management, Business Continuity, and IT Service Continuity Management systems
Conduct comprehensive Business Impact Analyses (BIAs) to assess potential impacts of disruptions on critical business functions
Develop, update, and maintain Business Continuity Plans (BCPs) to ensure operational recovery and continuity
Design and deliver training programs to educate employees on crisis management protocols, covering various risks such as physical loss, cybersecurity threats, and polycrises
Promote a culture of preparedness through regular awareness campaigns that enhance staff response capabilities
Contribute to creating and maintaining all documentation required by the Operational Resilience Framework, including strategic documents, processes, recovery plans, catalogs of solutions, reports, and remediation plans

What we offer

Taking care of our employees | Providing a supportive environment where everyone is valued, with training and development opportunities both in Switzerland and internationally
Creating a trust-based workplace | Working with us means building a relationship founded on transparency, professionalism, and commitment
Encouraging innovation | We combine technology and creativity to achieve impactful digital transformations
Embracing our responsibilities | The collective is at the heart of what we do, and we strive to make a positive impact

Fulltime

Product Service Manager

HPE Services provides service excellence, with consistent global service deliver...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically 5+ years to establish proven track record in directly related business
Typically first level university degree or equivalent work experience
advanced degree is a plus
Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market
General technical understanding of products
Problem detection and analysis of root cause
Leads teams to achieve results
Proficiency with desktop applications and familiarity with financial reporting tools
Moderate level of planning, project management and change management skills
Good communication skills

Job Responsibility

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Collaborates with regions/WW regarding service and support planning, implementation and performance
Responsible for revenue and margin contribution of one solution or related set of services
Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value
Leads key business initiatives in support of operational or financial improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Client Services Manager

Gummicube is looking for a dedicated Client Services Manager to lead our award-w...

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

Airship

Expiration Date

Until further notice

Requirements

5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
3+ years in leadership roles managing client services or account management teams
3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
Experience managing enterprise accounts with contract values of $1M+ annually
Proven track record of achieving 95%+ net revenue retention in enterprise segments
Advanced Excel/Google Sheets expertise for data analysis and reporting
Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
Project management expertise with complex, multi-phase enterprise implementations
Executive presence with ability to present to C-suite stakeholders
Strong emotional intelligence and conflict management skills

Job Responsibility

Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
Serve as liaison between the Accounts & Client Services team and Executive Leadership
Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention

What we offer

Equity is also offered with this role
Robust benefits package as part of our Total Rewards approach to compensation

Fulltime

Service Process and Tools Manager

Kempower

Location:
Finland , Helsinki ▼
Lahti
Tampere
Vaasa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 03, 2026

Expiration:
February 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Service Process and Tools Manager